*All* ntl 10meg Discussion (part 2) - Page 17

yer nice one · 08-11-2005, 11:22

Phoine NTL and ask them to-resend the modem config file to the modem.... say you have problems etc,,

then you will be on 10mb

Job DOne

hongman · 08-11-2005, 11:24

nope, just checked modem and back to 2 Mb. He said I had 10Mb but wasnt paying for it. Shouldnt have rung up!

Hans Gruber · 08-11-2005, 11:25

So can anyone confirm that "bund03" will put me on 10mbit? Mine says that instead of "upto 10mbit"

pk1209 · 08-11-2005, 11:25

all i know now is that the possibility of me going to the gym after work has dropped significantly

hypakuz · 08-11-2005, 11:35

Your Cable Modem Mac Address: unable to detect please look on the cable modem or cable modem packaging .... pffft cant even use the manual upgrade =s

handyman · 08-11-2005, 11:36

Quote:

Originally Posted by pk1209

Thats a fair point, but doesn't explain why 1 & 2 mb customers seem to be first inline, despite NTL saying all along that 3mb would be first. And like I asked earlier, where are the lower cap options on the 10mb line?

Maybe because tier 3 customers don't get a option to move up a tier because there is no tier 4. Tier 1 and 2 customers screens now show that tier 3 has changed and tier 3 customers tiers are gradually being migrated over now to the new 10mbs.

There is no big swicth that does tham all in one go. Each headend needs to send out the new config. I would imagine it would be madness to to them all at the same time just think if something went wrong... Would make sense to do them in turn and get reports afterwards that its gone out fine before moving on to the next one.

breamhunter · 08-11-2005, 11:36

Ok this is how I got onto 10meg from 3 meg:-

I Phoned up and downgraded to 2 meg when checking the website I was on 2 meg, then checked the website and it showed I could upgrade from 2 to 10

I phoned again and it seems the 30 day isn`t applying as i`m now on 10 megs..

Also seems the 10meg is now on there system so the lady said, I`m in Gt Yarmouth and we run from Peterborough.

Hans Gruber · 08-11-2005, 11:38

I think the 30 days only applies to downgrading, they'll be happy to take your money if you want a higher tier

Andy C · 08-11-2005, 11:38

Well I'm in the Guildford area and I can't upgrade, just get the old "We are sorry that your current package or connection speed is not appropriate for an online speed upgrade" message.

Does the online upgrade check your modem type also? I ask because I have a 3com CMX which as far as I am aware will be lucky to manage about 7mbps. When the upgrade is available, will the online script refuse me due to the modem type?

Andy.

hypakuz · 08-11-2005, 11:42

Quote:

Originally Posted by Andy C

Well I'm in the Guildford area and I can't upgrade, just get the old "We are sorry that your current package or connection speed is not appropriate for an online speed upgrade" message.

Does the online upgrade check your modem type also? I ask because I have a 3com CMX which as far as I am aware will be lucky to manage about 7mbps. When the upgrade is available, will the online script refuse me due to the modem type?

Andy.

im in the guildford area aswell least u dont get "Your Cable Modem Mac Address: unable to detect please look on the cable modem or cable modem packaging" :p

handyman · 08-11-2005, 11:42

116 viewing this thread ...woot (did'nt the forum fall over the last time ntl upgraded due to demand)

Hans Gruber · 08-11-2005, 11:44

Ok well I gave in to my urges and...

Maximum Downstream Data Rate : 10240000Maximum Upstream Data Rate : 512000

wahey!

Direction

Actual Speed

True Speed (estimated)

Downstream9277 Kbps (1,159.6 KB/sec)10019 Kbps (inc. overheads)Upstream478 Kbps (59.8 KB/sec)516 Kbps (inc. overheads)

handyman · 08-11-2005, 11:44

Quote:

Originally Posted by hypakuz

im in the guildford area aswell least u dont get "Your Cable Modem Mac Address: unable to detect please look on the cable modem or cable modem packaging" :p

this happened last time I cannot remember what caused it either.

Are you connecting via your modem or at work to that page?

Are you using a router?

hypakuz · 08-11-2005, 11:45

Quote:

Originally Posted by handyman

this happened last time I cannot remember what caused it either.

Are you connecting via your modem or at work to that page?

Are you using a router?

via modem! and nope not using a router.

absthechatter · 08-11-2005, 11:45

Quote:

Originally Posted by hypakuz

im in the guildford area aswell least u dont get "Your Cable Modem Mac Address: unable to detect please look on the cable modem or cable modem packaging" :p

Not running through a router are you??

Abs