New Cust - Channels not enabled

boddyr · 23-10-2005, 21:52

Hi All,

I had an engineer visit on Saturday morning about 10:30. He installed a Samsung STB and said that it would take 24hrs to 'load' the channels and that during the 24 hrs I might get channels freezing briefly etc.

It is now Sunday evening and none of the channels have loaded. Just the basic channels 1-5 and a the guest channels.

I have tried resetting, unplugging the STB etc but still no joy.

What can I do? Please help

Paul K · 23-10-2005, 21:54

Think you'll need to ring CS to get the box "re-hit". So I doubt you can do anything till tomorrow morning.
Welcome to the forums by the way.

boddyr · 23-10-2005, 21:59

Thanks for the amazingly quick reply

I'll give them a bell tomorrow.

I'm missing Creepshow 2

nevermind

quadplay · 23-10-2005, 22:56

Hi boddyr,

What area of the country are you in?

boddyr · 23-10-2005, 22:59

I'm in Leicester LE4

quadplay · 23-10-2005, 23:02

If you'd like to PM me your account number, I'll check the TV package tonight. One of the team can confirm I'm an associate.

boddyr · 23-10-2005, 23:05

pm sent, thanks for your help with this Jimbo

MovedGoalPosts · 23-10-2005, 23:33

Boddyr, you do want to be careful divulging information like your account number unitl you are sure of someone.

In this case you are in luck that Jimbpo is an ntl associate, although what he is still doing at work is anyone's guess

quadplay · 24-10-2005, 00:03

I'm not sure if it makes it better or worse if I admit that I'm actually accessing the system from home...
__________________

OK, all sorted.

boddyr · 24-10-2005, 00:09

Nice one Jimbo, as I said in the pm, 'You're a Godsend'.

quadplay · 24-10-2005, 00:10

No probs - be sure to stick around, there's a surprising amount of stuff to do in this forum I've found!

mikerouse · 09-11-2005, 23:10

Hello guys,

I'm having this exact same problem... would I be opening a can of worms if I asked why this happens?

Will I have to call CS tomorrow? Am I alone in my despair at calling call centres?

Mike

quadplay · 09-11-2005, 23:14

There can be a number of reasons why the box doesn't get provisioned properly. However, to sort it out you should start by calling Customer Services tomorrow morning. They're open from 8am on 0800 052 2000 - choose Option 5.

MovedGoalPosts · 09-11-2005, 23:17

Quote:

Originally Posted by mikerouse

Hello guys,

I'm having this exact same problem... would I be opening a can of worms if I asked why this happens?

Will I have to call CS tomorrow? Am I alone in my despair at calling call centres?

Mike

Hi Mikerouse. I see you raised a similar question yesterday in this thread http://www.cableforum.co.uk/board/sh...t=37736&page=2

Simply put it's technology and things rely on the entire whole working working coherently with every cog in the wheel being put in it's correct place. If someone pressed a wrong key entering a code somewhere yuo get stuck in limbo until you tell ntl about it.

You really need to phone CS. They don't bite

mikerouse · 10-11-2005, 11:04

Thanks Rob_C,

I have a terrible anxiety thing about calling call centres and will avoid it like the plague if I can.

I called CS and the advisor was really polite and nice. She said that it should normally take 24 hours and couldn't understand why it hasn't gone through. She has re-sent the 'signals' to my STB and said they should be up and running within an hour.

Thanks for your advice... I hope I can enjoy my lazy day in front of the telly afterall!

Mike