Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks
06-10-2005, 12:41
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#1
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Inactive
Join Date: Oct 2005
Posts: 33
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Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks
Over the last month ive signed up for ntl boradband over 3 times  on there website ive tolk time of work 3 times for it and they never turned up ive then spoke to customer services how aint got a clue  who say they got no trace of it beening booked even though i have the customer ref number that web site gives me , and it even says on the web site some one will contact me via telephone to confirm the order but know one ever has  so now today i rebooked it via there web site that has given me a installation date of 20/10/05 by the time this install date comes it will be over 5 weeks since ive first placed the order  , I think this is a terrible way to treat customers or is ntl aways like it if nothing gets sorted soon im going back to AOL broadband  , i hope so one can help becuse i do want the service but i dont fancy waiting another 2 weeks and take time off for know one to turn up again
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06-10-2005, 12:48
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#2
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Inactive
Join Date: Jun 2003
Location: Treasure Island
Age: 80
Services: NTL cable 20mb Broadband, V+ package.
Posts: 1,971
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Re: Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks
 to cable forum.
I expect one of the team to contact you and escalate this for you.
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06-10-2005, 12:50
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#3
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Inactive
Join Date: Oct 2005
Posts: 33
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Re: Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks
hi there roy  how are you, i want to try and get this sorted soon as i tolk the £9.99 broadband offer and the offer ends in two days 
Quote:
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Originally Posted by Roy MM
to cable forum.
I expect one of the team to contact you and escalate this for you. |
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06-10-2005, 12:50
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#4
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Inactive
Join Date: Sep 2003
Location: Punmeister Towers
Age: 50
Services: Will provide gags for cash
Posts: 9,211
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Re: Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks
But in the meantime, just count yourself lucky that you haven't been paying for the service 
by the way
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06-10-2005, 13:02
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#5
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Inactive
Join Date: Jun 2003
Location: Various
Services: 9am, 1pm and 8pm daily
Posts: 2,055
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Re: Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks
Hi rhyang
Can I ask what area of the country you're in?
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06-10-2005, 13:29
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#6
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Inactive
Join Date: Oct 2005
Posts: 33
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Re: Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks
south wales
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Originally Posted by jimbo
Hi rhyang
Can I ask what area of the country you're in?
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__________________
also the thing is it wont take them two min to install my patner says as there is a gray ntl box on the wall outside next to the patio door and there is a white ntl point on the wall next to the computer from the old tenants so it would not take 2 min to install it?
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06-10-2005, 13:35
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#7
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Inactive
Join Date: Jun 2003
Location: Various
Services: 9am, 1pm and 8pm daily
Posts: 2,055
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Re: Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks
The website isn't the best way of arranging an install, unfortunately, as it doesn't interface with the back-end systems. Your best bet is to call Sales on 0800 183 1234. They can arrange the install date with you over the phone.
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06-10-2005, 13:36
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#8
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Inactive
Join Date: Jun 2003
Location: 127.0.0.1
Age: 61
Posts: 15,868
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Re: Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks
Hi rhyang, and to Cable Forum 
If you care to send me a Private Message, the Mick & Simon of the Cable Forum Team have developed links with senior ntl management that can get this looked into for you.
Please include:
full name
your full address with postcode,
phone numbers & email addy etc so you can be contacted by ntl
the web job numbers you have
descriptions of what has happened.
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07-10-2005, 16:06
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#9
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Inactive
Join Date: Oct 2005
Posts: 33
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Re: Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks
My partner just got off the phone to The nice lady at ntl  who phoned us and has sorted this out for us and she has given us credit off our new ntl account aswell  , Thanks and thanks to all the people on the forum who helped us get this sorted thanks, and i look forward to my broadband being installed  ,
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07-10-2005, 16:49
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#10
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Inactive
Join Date: Jun 2003
Location: Leeds
Age: 64
Services: Don't have a clue any more.
Posts: 7,523
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Re: Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks
Are the team good here or what
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07-10-2005, 19:11
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#11
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Inactive
Join Date: Jun 2003
Location: 127.0.0.1
Age: 61
Posts: 15,868
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Re: Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks
Nice to see our escalation system gets results. Do let us know how the installation goes
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24-10-2005, 21:20
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#12
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Inactive
Join Date: Oct 2005
Posts: 33
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Re: Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks
Just to let you all know the install went fine the fitter was only here 5 min as by husband made the job easy for him as he run the coax cable ready to the gray cable tel box outside ready so fitter had a easy job for once and he was amazed at my husbands 1.8 channel master satellite dish outside, any way thats to everyone for helping get our install sorted
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