computer crashing when connected to internet

leigh_babez · 02-10-2005, 14:20

My computer has been crashing for some time now, and i've just figured out what the problem may be; it wasn't loading up at all the other day so i disconnected all the wires then put them back in still the same problem-computer resetting, i then just put the basic wires back in my computer (the screen, keyboard, mouse and power) and it loaded up fine, i then thought i'd check the internet out so i put the usb cable back in for my internet and it crashed again i took the cable back out and it loaded up fine, i tried putting the cable back in when my computer was up and running and it crashed straight away. i tried several usb ports they was all making my computer reset, i've putting in a different usb for something else on my computer and that was fine, so its definately the usb for the internet and not my usb ports!
So i thought i'd try ethernet and still having the same problem, it loads up much better with the ethernet but every hour or so my computer will reset, can anybody identify the probnlem here - do i have a faulty ntl box ?? thanks in advance!!!

Roy MM · 02-10-2005, 14:24

to cable forum.

Are you using a cable modem or STB to connect to the internet? also what OS are you using.

leigh_babez · 02-10-2005, 14:27

using cable modem
on windows xp professional (service pack 2)

Quote:

Originally Posted by Roy MM

to cable forum.

Are you using a cable modem or STB to connect to the internet? also what OS are you using.

Roy MM · 02-10-2005, 14:32

Try shutting down PC and modem, boot up modem wait for lights to settle then boot up PC.

leigh_babez · 02-10-2005, 14:35

have tried this on many occasions.

Quote:

Originally Posted by Roy MM

Try shutting down PC and modem, boot up modem wait for lights to settle then boot up PC.

marky · 02-10-2005, 14:38

Have you run full antispy and antivirus scans, as there are some nasty bugs that can stop a system dead

Roy MM · 02-10-2005, 14:39

Quote:

Originally Posted by leigh_babez

have tried this on many occasions.

Maybe need a new modem, wait to hear from other members here they may have other ideas.

leigh_babez · 02-10-2005, 14:50

i reckon maybe a new modem as run anti viruses reguarly.

50420 · 02-10-2005, 16:24

I'd be very surprised if its the modem itself causing the problem... if i were to hazard a guess, i'd suspect spware, adware, virus or network stack issue of some kind

there's plenty of free applications to check for spyware:
adaware
spybot
MS antispyware
MS malicous software removal tool

and recently have found the ewido security suite to be great...its a paid for application...but is free for 14 days, with full functionality.

info here on win xp tcp/ip refresh
http://www.chetnet.co.uk/articles/in...x_v2&id=35&c=5

Roy MM · 02-10-2005, 16:27

Quote:

Originally Posted by 50420

I'd be very surprised if its the modem itself causing the problem... if i were to hazard a guess, i'd suspect spware, adware, virus or network stack issue of some kind

there's plenty of free applications to check for spyware:
adaware
spybot
MS antispyware
MS malicous software removal tool

and recently have found the ewido security suite to be great...its a paid for application...but is free for 14 days, with full functionality.

info here on win xp tcp/ip refresh
http://www.chetnet.co.uk/articles/in...x_v2&id=35&c=5

But if he can't get on the net how's he going to d/l antivirus software?

50420 · 02-10-2005, 17:21

Quote:

Originally Posted by Roy MM

But if he can't get on the net how's he going to d/l antivirus software?

perhaps use a friend or relatives pc to download em and copy to cd !!!

leigh_babez · 02-10-2005, 17:25

i have the internet just disconnects after so many minutes and resets the whole computer, i have the latest spyware and anti-virus programes and are up to date and my computer is free from all spyware and viuses, its the internet cable modem box that seems to be the problem and not anything to do with my computer. thanks for the advice though

Roy MM · 02-10-2005, 17:32

You could try replacing the network cable as a first option, if that fails i would be looking at the modem.

Paul K · 02-10-2005, 17:33

How can you be sure? If your pc is crashing while connected to the internet it could be that a file needed by the internet connection harware is damaged and needs replacing.
If it's stable without the internet connected it doesn't automatically point to the modem being at fault. I notice you are connecting via the USB dongle, can you connect via the ethernet cable alone as sometimes it's the USB chipset on the motherboard that cannot handle the connection.
Just re-read your original post and you have tried the ethernet port, odds are that it isn't the modem and could be an issue with your motherboard or installation. Can you try another PC on the connection at all to double check it?

Roy MM · 02-10-2005, 17:36

Quote:

So i thought i'd try ethernet and still having the same problem, it loads up much better with the ethernet but every hour or so my computer will reset