NTL Cable users can't access totalbet.com or ukbetting.com

Teamtalkmedia · 30-09-2005, 17:20

Ok first let me say that I am not an NTL cable user but I am posting this message on behalf of NTL users who are having this problem. This really is pulling at straws but the NTL fault service is so bad I have no choice.

I work at a company called Teamtalk media who run various sporting websites.
In the last week its become apparent that NTL users are increasingly unable to access totalbet.com and ukbetting.com, which we run and we have had around 200 people phone in with this problem since last sunday.

Trying to get through to NTL to report the problem is a complete waste of time. I can't even get hold of a number other than the technical fault helpline to report it. I have logged it with technical support but they can't tell me when its fixed so I have no way of knowing when its sorted.

If your on NTL broadband and can try the following links in your browsers I'd be grateful.

http://www.totalbet.com

http://www.ukbetting.com

If your a technitian for NTL can you please pass this fault on to the relevant people in your company. We don't want to have our(and your) customers waiting for an hour in the que on your support line to report this - As instructed by one of your engineers I talked to. Its beyond rediculous!

Thanks

Tim Jefferies

marky · 30-09-2005, 17:23

Works for me so

even though i would never use them

AndrewJ · 30-09-2005, 17:23

Hiya

I can access both sites easily and am on NTL.

MovedGoalPosts · 30-09-2005, 17:23

Moved to Proxy Discussion

IanUK · 30-09-2005, 17:24

Neither work here - good old Poplar proxies again

MovedGoalPosts · 30-09-2005, 17:26

TeamtalkMedia to Cable Forum

Does this statement from ntl have any relevance to your situation? http://www.cableforum.co.uk/board/sh...ad.php?t=35790

sirsimon · 30-09-2005, 17:30

no accessin problems here neither can reach both sites in under 1 second

Teamtalkmedia · 30-09-2005, 17:32

Ah, so its a proxy problem. Great stuff NTL. Great phone support great technical help. Just great. I'll pass this info onto our phone center. I shall also let phoning in NTL customers know what they've got themselves into.

This is rediculous its NTL's job to do this! I'm doing NTL's job!

hello cable forum!

**Paul** · 30-09-2005, 17:33

Both fine here, with a bloody annoying pop-up when you close them.

SLM · 30-09-2005, 19:29

Quote:

Originally Posted by Teamtalkmedia

Ah, so its a proxy problem. Great stuff NTL. Great phone support great technical help. Just great. I'll pass this info onto our phone center. I shall also let phoning in NTL customers know what they've got themselves into.

This is rediculous its NTL's job to do this! I'm doing NTL's job!

hello cable forum!

So in the same text do you offer or pass on details of people that have betting addictions to the relevant authorities. I have a friend that lost everything to gambling so the more people that can not get on to your site the better IMO.

**Paul** · 30-09-2005, 19:45

Stay on topic please, this is not a thread about the merits of gambling. Off topic posts are liable to deletion.

Teamtalkmedia · 30-09-2005, 19:45

Quote:

Originally Posted by SLM

So in the same text do you offer or pass on details of people that have betting addictions to the relevant authorities. I have a friend that lost everything to gambling so the more people that can not get on to your site the better IMO.

I also know someone who lost ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£80,000 due to a gambling addiction. They went bankrupt. However, my job is to work for this company and I work for them - to earn. So, I'm simply doing my job.

Betting is actually a very small division of the Teamtalk media group. We deal with much more besides - Teamtalk.com, football365.com, sportinglife.com, itv-football.com, boxing on itv, radio stations for adsa, pcworld, makro etc... content delivery for any major sport related web sites..."fingers in many pies" as my manager puts it!

Please do not troll this thread. If you want to discuss this further send me a PM

30-09-2005, 19:51

Quote:

Originally Posted by Teamtalkmedia

Ah, so its a proxy problem. Great stuff NTL. Great phone support great technical help. Just great. I'll pass this info onto our phone center. I shall also let phoning in NTL customers know what they've got themselves into.

This is rediculous its NTL's job to do this! I'm doing NTL's job!

hello cable forum!

I think if the NTL statement is correct, the problem with proxies is due to lazy programming on the web sites affected, i.e. they don't bother to look at the end client IP, just the proxy, then think they are suffering a denial-of-service attack and block the proxy ip. IF this is the case, its a teamtalk problem, not NTL's.

IanUK · 30-09-2005, 20:06

Quote:

I think if the NTL statement is correct, the problem with proxies is due to lazy programming on the web sites affected, i.e. they don't bother to look at the end client IP, just the proxy, then think they are suffering a denial-of-service attack and block the proxy ip. IF this is the case, its a teamtalk problem, not NTL's.

No, its us the poor NTL customers problem, we are stuck in a no mans land of non working sites and slow access

Basically the argument seems to be that either the whole web changes to accomodate NTL or NTL changes...hmmm tricky one that.
Yes there are standards, and yes designers should stick to them , but they don't and many sites simply don't work on NTL that work elsewhere, thats without taking into account the whole 'false denial of service blocks proxies which in turn blocks whole areas of the country' thing

Chris W · 30-09-2005, 20:28

Quote:

Originally Posted by Teamtalkmedia

<snip>

do you have access to the logs from your site?

If so, you can probably see which ranges of ntl proxies are unable to access your site; passing this information to me via PM would be appreciated