NTL... The worst?! Oh Yes!

[stuey82]

Close it.... Thanks to most for actual helpful comments. Some people on here are pathetic I have to say.

Originally Posted by stuey82

Clearly Bill and Maverick your comments are about as constructive as nothing. The bill is 2 days late....... 2 DAYS... Hardly much is it?! I have tried to set up DD's with NTL and it doesn't work. My friend is exactly the same and he has to call NTL every single month to pay his balance.

This problem has now been sorted and I am being disconnected in 10 days. I cannot wait to get back to BT and pay that extra £1 for AOL broadband. I am not prepared to use a service which is run by ADMIN EDIT (RUSS) - please do not use comments like that.

NTL is a communications company that doesn't communicate and it hasn't changed from the days when I worked there.

Thanks for the help and support from most... it's been greatly appreciated.

Maybe the best thing you did was pay 2 days late, hopefully bt will take your custom with open arms.
It seems ironic to me that you can be disconnected for paying 2 days late, yet if you call cancellations they bend over backwards to keep your custom!
If it is a computer error, ( which is a shoddy excuse ) then a big sledge hammer needs to be wielded at it.

[Nemesis]

Originally Posted by arcamalpha2004

Maybe the best thing you did was pay 2 days late, hopefully bt will take your custom with open arms.
It seems ironic to me that you can be disconnected for paying 2 days late, yet if you call cancellations they bend over backwards to keep your custom!
If it is a computer error, ( which is a shoddy excuse ) then a big sledge hammer needs to be wielded at it.

As has been mentioned in this thread, ntl extend a months worth of credit to cater for this situation normally. So either there have been similar problems previously, thus removing the credit given, or the customer is not telling the full story.

[stuey82]

That is the full story..... They disconnected me literally after 2 days of non payment. I have no reason to lie about it.
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Sorry, when I say disconnect I mean suspend.

Originally Posted by Simon M

As has been mentioned in this thread, ntl extend a months worth of credit to cater for this situation normally. So either there have been similar problems previously, thus removing the credit given, or the customer is not telling the full story.

That may well be the case, only the op will know the full facts.
But, if it is down to NTL, there is clearly something amiss.

Originally Posted by stuey82

That is the full story..... They disconnected me literally after 2 days of non payment. I have no reason to lie about it.
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Sorry, when I say disconnect I mean suspend.

So we have to take your word, bt have no issues with taking you back so I wouldnt fret too much.
Disconnect or suspend, same thing in the end, you cant use the service.
Good luck.

[stuey82]

Your absolutely right! Cheers!

Originally Posted by stuey82

Your absolutely right! Cheers!

Welcome.
Just a shame if NTL were late by sending a customer money it owed them by two days, what would their response be to you calling and questioning the delay? " what you moaning at? it;'s only 2 days late "
Swings both ways I say.