Banging my head against a brick wall!!!

[Chrysalis]

try asking the webhost to allow *.server.ntli.net to bypass protections on the server, it is very unlikely you will get a fix from NTL, they are not proactive in fixing things that are complicated or that cost money (ie. turning of the proxies), the only contact you could try is tech support but with you not been a customer and it not been something in the content of their script you are unlikley to get anywhere again.

[IanUK]

I had the same response from my server host(s) they traced the faults to within NTL's network, I have been struggling with NTL to try and get an answer for weeks now, and recently my problems have been escalated to network management, but I seriously doubt it will fix anything.

I had 2 placating phone calls, and was told to 'give it a week' but nothing has been fixed, the evening is terrible, I can't really use my servers at all, and neither presumably can a lot of other NTL users.

It seems the NTL network is pretty rubbish when it comes to web browsing, the proxies break so many sites its not true, steampowered.com is currently broken on loads of their proxies (mine included) which is just amazingly bad, and I guess it will take months to fix as usual.

I really don't want the hassle of leaving them, but I'm pretty much at my wits end too, the level of incompetence is stunning, Cogent bandwidth past 6pm is totally useless and has been for weeks, I think the tech staff must be morons or if they are not then they are not being allowed to fix things which doesn't make any sense either !

I've an idea - every time you come across a site that doesn't work properly with the proxies, raise a responstek form, one for each site - maybe if they get hundreds of complaints they will have to do something.

Other than that or leaving I'm fresh out of ideas, they suck, badly.

[marky]

just clicked your link no problems here and i dont mess with proxys

[Florence]

I managed to access your site but I have specified bagu-cache-4.server.ntli.net instead the default proxy.

[bunglehaze]

I have some members on baguely, some on the std, but the fault still happens ONLY with NTL connections. I just cant get my head around HOW this happens if it is such a common complaint and why there is not a procedure in place to get it sorted.


Chrysalis, I will contact my host with that advice, could you expand on why it would make a difference though please

cheers

leigh

[Chrysalis]

Originally Posted by IanUK

I had the same response from my server host(s) they traced the faults to within NTL's network, I have been struggling with NTL to try and get an answer for weeks now, and recently my problems have been escalated to network management, but I seriously doubt it will fix anything.

Now the big question is why the hell isnt 'network management' contactable by the public.
__________________

Originally Posted by marky

just clicked your link no problems here and i dont mess with proxys

Random issue my friend, it works for you doesnt mean there is no issue. It may not work for the guy down the street and he cycles proxies onto yours then it works. Then 3 days later it might not work on your proxy but does again on the other. Its a neverending affect.
__________________

Originally Posted by IanUK

I really don't want the hassle of leaving them, but I'm pretty much at my wits end too, the level of incompetence is stunning, Cogent bandwidth past 6pm is totally useless and has been for weeks, I think the tech staff must be morons or if they are not then they are not being allowed to fix things which doesn't make any sense either !

I've an idea - every time you come across a site that doesn't work properly with the proxies, raise a responstek form, one for each site - maybe if they get hundreds of complaints they will have to do something.

Other than that or leaving I'm fresh out of ideas, they suck, badly.

At this point I am seriously considering it, currently on 2mbit for £9.99 after retentions (the only decent people @ ntl I can contact who can act for the customer) understood the service is abysmal and begged me to stay but even at that price it is tempting to leave for a service that just works how it should. I would have to order a BT line and hope my landlord doesnt find out and then pay for 2 line rentals and a more expensive isp, so for around an extra £40 a month I am still considering a move.

[Florence]

Originally Posted by Chrysalis

At this point I am seriously considering it,currently on 2mbit for £9.99 after retentions (the only decent people @ ntl I can contact who can act for the customer) understood the service is abysmal and begged me to stay but even at that price it is tempting to leave for a service that just works how it should. I would have to order a BT line and hope my landlord doesnt find out and then pay for 2 line rentals and a more expensive isp, so for around an extra £40 a month I am still considering a move.

I wonder how you managed to get 2mbit for £9.99 the rest of us are paying £24.99 for the same service. I have tried the site with all manc proxies some managed to load the site others didn't. Perhaps NTL should have an online form that customers can fill in when they find a site that fails to load on the default proxy but loads on a specified one, then look into the reasons this happens then come up with a fix for it.

[Chrysalis]

Well it should have been the 1mbit for 9.99 but i got boosted because I am on analogue and have a lower level of service then digital peeps.

One thing I want to say is I am not on a discount simply because I am been a cheapskate, I will pay more for better service and NTL for me at least is quite poor at the moment in almost all aspects, only the phone is what I consider satisfactory. If you feel your service is poor and unhappy you are paying more for the same poor service then ring up yourself and complain, perhaps the more people that do it then the more likely NTL will get of their backside and do something. NTL was good when I first signed up for around 5 months, I was not using proxies (off for some reason), and there was little problems with congestion so I was very happy paying £34.99 for 1mbit. Its not all about whats on the packaging, its about what lies underneath.