STB changing channels on its own - Page 8

andyfoxccp · 12-09-2005, 10:58

Quote:

Originally Posted by Jules

Welcome to the forum Andy

I am in Leeds also and have the same problem

Appears that it changed over night Sunday as the start of one of my Tivo recordings was changing from Front Row and no failed recordings before it.

Seems sould destroying to keep ringing that about the problem as you know they aren't going to do anything about it expect tell you they are!

Atleast it isn't doing it during the mid evening slot as it was the other week!

mcmanic · 13-09-2005, 05:52

did it again tonight, was up watching late TV (sky mix) due to not feeling well and channel changed back to No7 at round 5.00am, so presume still a ongoing situation with no fix yet?

AndyCambs · 13-09-2005, 06:14

Woke up this morning with a mixed page showing ITV3 over which was the "You are not subscribed to this channel" image. So I rebooted the STB.
Now I get the message saying that there are no channels available..

invisibleboy · 13-09-2005, 09:24

Quote:

Originally Posted by AndyCambs

Woke up this morning with a mixed page showing ITV3 over which was the "You are not subscribed to this channel" image. So I rebooted the STB.
Now I get the message saying that there are no channels available..

mine did somthing very simlar had to reboot a few times to get it to work missed the news because of all the faffing

AndyCambs · 13-09-2005, 09:48

I've rebooted four times now.
About to give CS a second call.
Funnily enough - two STB in the house, one is PACE, the other Samsung. The Samsung is causing the problems - the PACE is fine...

andyfoxccp · 13-09-2005, 09:58

Quote:

Originally Posted by mcmanic

did it again tonight, was up watching late TV (sky mix) due to not feeling well and channel changed back to No7 at round 5.00am, so presume still a ongoing situation with no fix yet?

I had to call CS yesterday as the whole network went down for the day in parts of Leeds. mentioned the Channel change issue and CS advised me that the technical team had stated the problem was resolved last Friday as expected. CS are to record any further complaints of Channel change as a new issue. They are also sending refreshes to the STB as well at time of complaint incase the STB has missed an update.

I'll wait to see if the problem recurs here.

Andy

AndyCambs · 13-09-2005, 10:53

Latest - CS say there is an unknown problem with some STB losing the channels. It's hoped that the problem wil be fixed by 2pm...
Looks like Samsung have been affected not PACE...

nbubba · 14-09-2005, 08:24

I've been following this thread because I've had the same issue although it hasn't affected me too much; most times I would switch the TV on the next day and discover that overnight it had shifted from whatever I was last watching to channel 7.

However, it did affect me Monday night because I recorded the NFL live game on Channel 5 from 00:40 till 06:00 ... of course, what I got to see last night instead was everything up until the end of the second quarter followed by two and a half hours of adverts for Lemony Snicket. Not happy about this at all.

If this is a known software issue that has been introduced recently and is being investigated then - here's an idea for a company in the service industry - why not rollback the software to a version that doesn't do this and thereby service the customers who are getting upset?

Chris_1013 · 14-09-2005, 08:41

So, from what I'm reading in these last few posts do NTL reckon they've fixed it, but it is still happening?

Happened to me at 4:30pm yesterday
Samsung Box - on E4 at the time. Picture froze then about 20/25 minutes later switched to Front Row

Is it worth calling CS - haven't bothered before as it's a known issue, but if it's still happening...

Rillington · 14-09-2005, 19:37

It must be a fortnight since it has happened to me thankfully.

Pea-Pod · 14-09-2005, 22:51

Is there some kind of equivalent Bird Flu Virus going around affecting these PACE STB's?? My channels keep going out of sequence every now and again, and it freezes too. Still waiting for a Samsung Replacement.

Begize · 17-09-2005, 18:17

Well, this is getting weirder. The box changed to channel 0 during the night in the week, it had been on Sky Mix which I don't think stops during the night, and even if it does, it should switch to 7 yes?

We've also still got the button delay thing. Last night it was a good 10 seconds between pressing up and it actually changing up which a reboot wouldn't fix. Went on for a good few minutes around 9pm ish. The interactive is also worse than useless at the moment - everytime you press the button it either says "please wait" and nothing happens or displays the first page then freezes and needs a reboot.

I think another call might be in order

Chris_1013 · 20-09-2005, 23:19

STILL HAPPENING! What a load of crap!

8PM E4+1 (145) on a Samsung box. Freezes after about a second or two then switches to Front Row.

Can anyone suggest anything I can do other than waiting forever for NTL to MAYBE fix this?

Sorry to get irrate. I know this is no one on this boards fault, it's just ****ing me off majorly when it's screwing up stuff I'm trying to record.

Begize · 21-09-2005, 04:11

Ours changed channel overnight again - was watching C4 before bedtime on Monday night, got up to find it on 7 again. Box still having problems changing channels too although it has got better and only does it sporadically. Interactive did actually work for the first time in days on Sunday morning but was so slow I gave up and used Ceefax to find what I wanted instead.

Does anyone know if there is a still a known problem or is it just me?

I would ring CS and possibly book and engineer but we are going away next Tuesday morning for a week and I really haven't got the time to spend Saturday sitting around on the off chance one might turn up (bearing in mind the last two didn't).

jaykay · 21-09-2005, 13:12

No, its not just you. Most mornings I get up and its magically changed to channel 7. I also have some problems with it being slow to change channel, and the 'receive' light on the STB locking on for a few seconds.