Latest NTL special offers - useful when renegotiaing after contract is up

[Chrysalis]

Free itemised bills, and a competent tv service would help. The improvement in service I am waiting to see

[AndyCambs]

On the other hand, it's the same as motor insurance companies. Discounts and advantageous prices are offered to new customers, and not existing ones. That's why it doesn't pay to stay with the same insurance company too long.
Unfortuantely, it's more difficult to switch phone/television/broadband on an annual basis - but discounts are given to New users, whilst the long estabished customers pay a higher price. Perhaps NTL, (and other companies) should take this into account when offering incentives to new customers? I do find it slightly annoying that I take out broadband, pay the full price, and then find the following year that new users get a discount.
I can honestly say that I have never had a new user incentive from NTL for any of their products - so the offer I've been given is the first one - and only fair that others have received some benefits - but I've not.

[Chrysalis]

Eclipse have given their longest serving customer 10 years free 2mbit ADSL, he has been with them since 1995.

source is adslguide.org

[marky]

Originally Posted by Chrysalis

Eclipse have given their longest serving customer 10 years free 2mbit ADSL, he has been with them since 1995.

source is adslguide.org

pssst http://www.cableforum.co.uk/board/sh...hlight=loyalty

[SMHarman]

Originally Posted by marky

This is a big question and serious for once

we have never renewed our contract so can we phone and get the new deals

Often they will give you something, but tie you back in for another 12 months.

[handyman]

Originally Posted by N00N00

I dare say NTL probably won't make much money from on-line billing (or from caller ID). But if they want to stay in business they'll have to catch up with the competition eventually.

Re caller Id I'm fairly sure the reason ntl have not bothered to upgrade the very very expensive switching equipment is that in a few years most telephony will be VOIP. So whatââ‚ ¬Ã¢â€žÂ¢s the point in pandering to a few customers wants (was going to use needs but then who 'needs' caller ID?) and spending millions upgrading only for it to be outdated when VOIP becomes the standard. If ntl had taken over the switchââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s 10 years ago then Iâ₠¬ÃƒÆ’¢â€žÂ¢m sure things like called id would have had a different urgency attached.

[AndyCambs]

Originally Posted by handyman

Re caller Id I'm fairly sure the reason ntl have not bothered to upgrade the very very expensive switching equipment is that in a few years most telephony will be VOIP. So whatââ‚ ¬Ã¢â€žÂ¢s the point in pandering to a few customers wants (was going to use needs but then who 'needs' caller ID?) and spending millions upgrading only for it to be outdated when VOIP becomes the standard. If ntl had taken over the switchââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s 10 years ago then Iâ₠¬ÃƒÆ’¢â€žÂ¢m sure things like called id would have had a different urgency attached.

Strange then that BT have included this for free for all customers now. It enables you to be more selective with your privacy....

[SMHarman]

Originally Posted by AndyCambs

Strange then that BT have included this for free for all customers now. It enables you to be more selective with your privacy....

Yes but BT has a different technology infrastructure meaning that putting CLID in means putting in hardware at the exchange, for NTL it means putting it in many of the green boxes out on the streets, more smaller bits of hardware, more to go wrong, more cost to install. So at the moment this is a marketing benefit to BT.
__________________

Originally Posted by handyman

Re caller Id I'm fairly sure the reason ntl have not bothered to upgrade the very very expensive switching equipment is that in a few years most telephony will be VOIP. So whatââ‚ ¬Ã¢â€žÂ¢s the point in pandering to a few customers wants (was going to use needs but then who 'needs' caller ID?) and spending millions upgrading only for it to be outdated when VOIP becomes the standard. If ntl had taken over the switchââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s 10 years ago then Iâ₠¬ÃƒÆ’¢â€žÂ¢m sure things like called id would have had a different urgency attached.

Totally, coming back from the US the relative we were staying with had Time Warner cable with Digital Telephone, this has CLID that not only sends the number, but also the phone book name of who is calling, a benefit of VoIP telephony.

[who has my name?]

oh, just got ten quid off with no work. Well about 4 different departments later, but the last department was easy and great. I have been with NTL since 97 and this is the first time i have tried to get a discount, I think i will go phone orange now!!!

[Stuart]

Originally Posted by SMHarman

Yes but BT has a different technology infrastructure meaning that putting CLID in means putting in hardware at the exchange, for NTL it means putting it in many of the green boxes out on the streets, more smaller bits of hardware, more to go wrong, more cost to install. So at the moment this is a marketing benefit to BT.

Not forgetting the fact that BT were having to upgrade an awful lot of their exhanges anyway (to digital exchanges) at the time they installed CLID, so, while it probably cost millions to install CLID, it didn't cost nearly as much as it would NTL, and the cost was dwarfed by the cost of upgrading the exchanges.