Opt out emails

ScallyPete · 09-09-2005, 16:38

Hi,

I've been a regular visitor to these forums for a while now but never really had a reason to post, until now!

My friend who's on the 300k service (as I am), recently had an email off NTL telling him that if he wanted to remain on this service, he had to opt out of the upgrade by some date in October.

I've still not had this email but want to opt out. He did send me the link that they sent him but you need some sort of billing ID, which I obviously don't have because I haven't received the email. I was going to contact NTL directly but thought I'd come to you guys first to see if anyone else was still waiting for this email to arrive?

Cheers,

Pete.

nfs6600 · 09-09-2005, 20:05

Basically all 300k users are going to be put onto 1M automaticaly soon. This will carry a 30Gb a month usage limit. However, if they want to remain on 300k (no usage limit) then he will need t opt out. You will get the email in due course as the 1Mb is rolled out

09-09-2005, 20:15

Quote:

Originally Posted by nfs6600

Basically all 300k users are going to be put onto 1M automaticaly soon. This will carry a 30Gb a month usage limit. However, if they want to remain on 300k (no usage limit) then he will need t opt out. You will get the email in due course as the 1Mb is rolled out

Since when have 300k users been on a no usage limit service. ? Its news to me that there is a unlimited service.

MetaWraith · 09-09-2005, 20:19

I thought the 1M service was capped at 3GB, not 30GB

dilli-theclaw · 09-09-2005, 20:20

Quote:

Originally Posted by Bill C

Since when have 300k users been on a no usage limit service. ? Its news to me that there is a unlimited service.

THAT'S what you get for missing too many staff meetings

09-09-2005, 20:21

Quote:

Originally Posted by dilligaf1701

THAT'S what you get for missing too many staff meetings

__________________

Quote:

Originally Posted by MetaWraith

I thought the 1M service was capped at 3GB, not 30GB

Correct.

09-09-2005, 20:30

Quote:

Originally Posted by Bill C

Quote:

Originally Posted by nfs6600

Basically all 300k users are going to be put onto 1M automaticaly soon. This will carry a 30Gb a month usage limit. However, if they want to remain on 300k (no usage limit) then he will need t opt out. You will get the email in due course as the 1Mb is rolled out

Since when have 300k users been on a no usage limit service. ? Its news to me that there is a unlimited service.

hmm - on the basis a connection will struggle to download a gig a day on 300k, the 'guideline' was hard to exceed, while 30 gig a month was the notional 'limit', is what nfs6600 means, i think

__________________

Quote:

Originally Posted by MetaWraith

I thought the 1M service was capped at 3GB, not 30GB

for new users - if i was an existing 300k customer & was told I had been moved to a tariff which offered 3x faster connection (yay) - but 10x less bandwidth allowance (boo), I might not be happy about it.???

<edit> to be fair the opt out option seems ok

caroline · 09-09-2005, 20:32

Hi

if we take this offer of going to the 10 mb speed can we add more monthly useage, if so how much will it cost? .

Juan · 09-09-2005, 20:34

I've had the e-mail but need more info. E-mail quote:

"You have absolutely no need to worry - should you ever reach your usage allowance we'll let you know and you will be given a number of options including changing to a different service with a higher usage allowance or choosing to use the service for the remainder of the month at a lower speed."

What is the lower speed and r u only able to visit websites and use e-mail but not download anything at all?

Plus when u follow the optout link, it says "you can opt-out from the 1Mb service, using the button below" but I see no button !!
http://www.ntlworld.com/microsites/optout/

09-09-2005, 21:04

Quote:

Originally Posted by Juan

I've had the e-mail but need more info. E-mail quote:

"You have absolutely no need to worry - should you ever reach your usage allowance we'll let you know and you will be given a number of options including changing to a different service with a higher usage allowance or choosing to use the service for the remainder of the month at a lower speed."

What is the lower speed and r u only able to visit websites and use e-mail but not download anything at all?

Plus when u follow the optout link, it says "you can opt-out from the 1Mb service, using the button below" but I see no button !!
http://www.ntlworld.com/microsites/optout/

did you scroll all the way to the bottom of the page?

SLM · 09-09-2005, 21:06

Re the email getting sent out to every 300k user, I have read somewhere in the last day or so that ntl have several 100,000's of 300k customers and may take a few weeks to email all of them, so don not panic you will get your email....this will only get sent to your ntlworld email address so make sure you check this mail, not say your yahoo or hotmail.

Juan · 09-09-2005, 21:08

Quote:

Originally Posted by homealone

did you scroll all the way to the bottom of the page?

Yes I did, can u see any button?

Shaun · 09-09-2005, 21:14

I see a green one at the bottom of the page in a green box.

Juan · 09-09-2005, 21:17

Quote:

Originally Posted by Shaun

I see a green one at the bottom of the page in a green box.

Did u try clicking it though? It's just a green box with text in - not clickable.

09-09-2005, 21:42

Quote:

Originally Posted by Juan

Quote:

Originally Posted by Shaun

I see a green one at the bottom of the page in a green box.

Did u try clicking it though? It's just a green box with text in - not clickable.

https://autoreg.autoregister.net/cgi/cmOptOut

does that work?