STB changing channels on its own - Page 7

Begize · 06-09-2005, 22:15

Well, surprise, surprise, no engineer turned up on Saturday. He rang at 2pm, just as the footie started to tell me that my fault was a "known problem" and there was nothing he could do so there was no point in him coming. Hmmm.

He did say it was all to do with a new version of software they released and that needed a patch installing to fix it but that was about it. Best he could suggest was "keep ringing up to see if the message has gone off the faults line, then if you still get a problem they'll send someone out"....

Box was slow changing channels tonight and last night changed to 7 again on it's own. Not done a random channel since last week though. It's now also started locking up when you change channel more often (twice a night over the weekend).

It's about time someone at NTL officially put their hands up, said, yes we have a fault, yes this is what is causing it and this is it what we're doing to fix it, that way we would all know where we stand.

tabatha · 09-09-2005, 14:54

Anyone know if the fault has been " officially " fixed..?
After a week of no probs STB changed to CH7 again last night..

Begize · 09-09-2005, 18:22

Quote:

Originally Posted by tabatha

Anyone know if the fault has been " officially " fixed..?
After a week of no probs STB changed to CH7 again last night..

Yep - ours is still doing it at night, even if it's been left on a channel that doesn't stop broadcasting.

09-09-2005, 20:45

This has been bugging me for the past two weeks. People state that it happens when no signal is found - bolx! It happens to us mid evenings mostly whilst watching either bbc or itv.

We just got a flyer through the post that we will be able to use our volume button on the remote and i'm wondering if this is the culprit?

mcmanic · 09-09-2005, 21:22

mines started doing it again past couple of days?, was fine for about a week, now its started doing it again?

AndyCambs · 09-09-2005, 21:23

Funnily enough - mine changed from channel 3 during the news to channel 7 - and required a STB reboot to get channel 3 back again.

andyfoxccp · 09-09-2005, 23:47

Called CS this evening to report sound problem on STB and got recorded message about the channel change problem and that it should be fixed by 11pm this evening ( 9th Sept )

After waiting got to speak to CS and asked if the resolution was to a local problem or a final fix for the issue that has been going on for some time. Was told it was for the ongoing problem and was scheduled to be fixed by 8pm.

So we can just wait an see I guess.

In Leeds ( ex CWC area ) with Pace 2000 box.

Andy

AndyCambs · 10-09-2005, 04:49

It's probably some plot to make you watch more Movies on Demand....

Jules · 10-09-2005, 20:47

Welcome to the forum Andy

I am in Leeds also and have the same problem

AndyCambs · 10-09-2005, 23:06

I think it changed of it's own accord from Channel 3 to Channel 6 this evening.
On the other hand, I might have snoozed off and knocked the remote..

monkey2468 · 10-09-2005, 23:09

Quote:

Originally Posted by AndyCambs

It's probably some plot to make you watch more Movies on Demand....

As if they would do that.....!?

AndyCambs · 10-09-2005, 23:13

Quote:

Originally Posted by monkey2468

As if they would do that.....!?

Could be worse - you could have the STB automatically switching to one of the inane shopping channels....

AndyCambs · 11-09-2005, 10:39

Funnily enough - got up this morning, and the PACE STB had switched to channel 7 again, although it was left on Channel 1.
I have two boxes, and one is a Samsung. I don't get the problem on the Samsung box.

Begize · 11-09-2005, 14:19

Ours is still doing it. Yesterday morning it switched to one of the shopping channels on it's own (8xx something I think) then later in the afternoon, I was watching Sky Sports (40) and pressed up, it changed to channel 50 instead of 41. Going up and down from there picked channels either side of 50 in my faves list.

Switched back to 40 and again, an hour or so later pressed up and got channel 50 again. This time pressing up and down got the channels either side of 40.... weird.

Yesterday evening the old "sticking" channels happened again, pressing up did nothing for about 10 seconds and then it changed channel. It then began to do stuff on it's own for a minute or so, now and next popped up randomly, as did info. I hadn't pressed any buttons, merely tried to switch from BBC1 to ITV.

I don't think this problem is fixed.

Rillington · 12-09-2005, 01:16

I have not suffered from the channel change for several days now, probably more than a week in fact.

can someone tell us what the situation is pelase.