Connection Dropping - Help Please (long) - Page 2

sheppy99 · 31-08-2005, 18:44

Quote:

Originally Posted by Saneboy13

Hi Sheppy,

I have just sent you some other suggestions to look at and try. If you fail with those, can you tell me what area you live in and when I get in to work tomorrow I will see if I can contact an engineer myself and get his views and a bit more info. on what they have tried/done themselves

Ta v much, you've got mail

Saneboy13 · 31-08-2005, 18:57

Top Bananna

,

Forgot to mention in my reply to you, have you tried doing a tracert? that would give an indication of where there might be a problem. The other option is to ping a web site, but do something like BBC, then pick something State side as it will give a better indication of what we are looking at

sheppy99 · 31-08-2005, 19:13

Quote:

Originally Posted by Saneboy13

Top Bananna

,

Forgot to mention in my reply to you, have you tried doing a tracert? that would give an indication of where there might be a problem. The other option is to ping a web site, but do something like BBC, then pick something State side as it will give a better indication of what we are looking at

When it fails I only get a reply from my firewall, and thats using an ip address, if I use a hostname its usually host not found. Will try this again next time it fails when I'm sat here.

darrencftse · 01-09-2005, 12:04

Hi

Im having the same problem with my NTL broadband, i have been losing connecting for about 2 months or so now, when the connection drops, the rdy light would be flashing and then disappear, after a while it comes back, sometimes the sync light would go with it but not as often.

I've had 4 engineers out to try to sort this problem out, each visit they would test the signal and they say it was fine and they can't do anything because the problem isn't happening right now, and i have to call them again when it drops.

Please help, i don't want to have another engineer out just to say my signal is fine when it isn't.

Saneboy13 · 01-09-2005, 12:42

Quote:

Originally Posted by darrencftse

Hi

Im having the same problem with my NTL broadband, i have been losing connecting for about 2 months or so now, when the connection drops, the rdy light would be flashing and then disappear, after a while it comes back, sometimes the sync light would go with it but not as often.

I've had 4 engineers out to try to sort this problem out, each visit they would test the signal and they say it was fine and they can't do anything because the problem isn't happening right now, and i have to call them again when it drops.

Please help, i don't want to have another engineer out just to say my signal is fine when it isn't.

What levels are they saying are alright? downstream? because the problem that you have there looks like an upstream issue. Sync light is for down stream, Rdy light is for upstream! you need to get them back out and check the return path I say

darrencftse · 01-09-2005, 14:13

Quote:

Originally Posted by Saneboy13

What levels are they saying are alright? downstream? because the problem that you have there looks like an upstream issue. Sync light is for down stream, Rdy light is for upstream! you need to get them back out and check the return path I say

I can't remember what they said what levels were alright, i know they just checked the statue through the browser and through their machine and all 4 engineers said the information they were seeing was very good.

Currently the status im recieving are

Upstream Transmit Power Level : 47.0 dBmVUpstream Symbol Rate : 2560 Ksym/secUpstream Frequency : 28800000 HzUpstream Mini-Slot Size : 2

Downstream Lock : LockedDownstream Frequency : 402750000 HzDownstream Modulation : QAM64Downstream Interleave Depth : 32Downstream Receive Power Level : -2.4 dBmVDownstream SNR : 29.9 dB

Im experiencing this problem when im playing online games, surfing the net, or downloading stuff, but if im lucky it won't drop, but i have seen it drop when im not even doing anything mentioned above, so if i do call another engineer out what do i say to make him see that there is a problem with my connection, because so far each engineer that has come out, the connection hasn't dropped infront of them.

Saneboy13 · 01-09-2005, 15:34

That shouldn't make any difference at all. Just because it doesn't happen when they are there, doesn't mean it's not happening at all.

We use a system down here called Cheetah! I believe most areas should have it in place. When we got to a customers house we send back carries to a guy monitoring the system and he tells us what levels he is seeing them at. Then it's a case of breaking things down and sending the carriers back from different points of the cable run. That way it tells us where the fault lies, be it internally, at the ETB (fromt of the house) the cab or further back into the system

jaycee · 02-09-2005, 00:59

sheppy99 - are you losing sync or rdy lights when your connection dies ? How are you connecting the modem?

sheppy99 · 02-09-2005, 09:59

Quote:

Originally Posted by jaycee

sheppy99 - are you losing sync or rdy lights when your connection dies ? How are you connecting the modem?

The lights stay on, and I still get incoming data packets. The modem is directly connected to the incoming co-ax with nothing else on the line.

sheppy99 · 02-09-2005, 11:16

Further update, it very much looks like I have level problems on the U/S, in the last 5 minutes I've seen various levels between 36.5 & 48dbmv together with a few dropouts!!!

None^ · 02-09-2005, 12:17

Hi all,

I am also getting connection dropouts.

This has been happening the last two weeks or so, and lasts for about 5-10 seconds. I do not lose any lights on the modem and i do not use a router. I thought it was initially routing to gameservers... but i lose connection to any gameserver i play on. When it goes i lose MSN Messenger, IRC, everything.

I phoned tech support (UK) two weeks ago, the chap was most helpful and suggested that i wait until the following Tuesday when "NTL's configs are usually updated". This did not resolve the issue.

I phoned tech support yesterday and got through to India. It was kind of hard getting it through to the guy that i had a problem, as he kept telling me that everything is ok. I kept telling him "it is intermittent"... He just told me to phone back again as soon as i get the dropout

I also quoted the diagnostics page and asked him about my Downstream Receive Power Level : -8.79 dBmv and that i had been reading the info on this forum.

He told me that the modem configuration site is "not an NTL site" and that "i should not be able to access it"

Anyways my problem remains, dropouts still with no apparent fix as yet

SNAKEKIL · 02-09-2005, 16:45

If you look at forums, there is a lot of posts about connections etc lag and poor up and down, iam in the bn area and ive had alot of proms connecting to the usa. It would be nice to know what the hell is going on

sheppy99 · 02-09-2005, 21:48

Interesting that as i was at a customers who was with Plusnet ADSL yesterday and that was v slow to the US. As in 8k/s on an unused 2 meg connection. Wonder whether the hurricane has anything to do with it?

None^ · 02-09-2005, 23:46

Had another dropout and duly phoned tech support as requested.

Spoke to a very helpful tech support guy from India... Max... Said my modem is rebooting itself more than it should (should it reboot itself??), engineer coming out Monday PM.

Hopefully something will be found, i'll post as soon as the engineer has done his stuff

SNAKEKIL · 03-09-2005, 07:26

See post on....Network problems Tonight .... its getting good.