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Originally Posted by dibbler
Ive been reading the many posts for the last couple of days.
Like a few others I too have had the "letter"
What I want to know is how accurate is NTLs monitoring of the bandwidth usage. When I rang up the "expert" (thats what he told me, he has 8 years IT experiance, unlike my 22 years!!) he couldnt give me an answer.
I only ask as I have been mointoring my usage and yes it does go over the cap.
In fact it goes over what the letter says I used.
When I converted to 2 meg I asked about the cap and was told dont worry its not being implimented until the new year, when there would be announcment.
Its not the new year and theres been no announcement.
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Wonder who you spoke to who claims to be an expert?
Heh @ the comparing of experience, I'll quite happily tell you it's as accurate as you could wish for to be honest, even with my mere 6 years of experience I can assure you it's bang on if it's coming from the source I think it is.
Worth your remembering that you could see various non-unicast traffic hitting your modem and that'd go on your stats, whereas the measuring systems would only count unicasts and multicasts.
Presumably you're breaking 150GB/month probably either through using the link for business purposes or 'dubious' material, so you've little chance of finding sympathy for your plight here. Whatever the CSR may have informed you the T+Cs are specific.
A 'soft' cap of 30GB/month, if you're doing this 5 times over to be honest you can't be too amazed if you get pulled up on it.
The only definite guide that you can go by is the T+Cs, customer services aren't always the best informed people and certainly shouldn't be taken as gospel on matters like this, major management decisions.
This probably isn't something that was decided on lightly or at a low level, and chances are that CSRs weren't aware of it much before it actually happened, so they may not even have been misinformed, just had out of date information.
If you've had ntl for over a year you certainly have the right to cancel, and may want to consider it in order to find a service more appropriate to your needs.
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Originally Posted by dibbler
What I dont understand is that the customer services are allowed to say one thing, and then something else happens e.g the caps.
When the speed was increased and the caps anounced I rang up to leave.
The customer retention people then told me dont worry about the cap.. as ive already said.
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The 1GB/day guideline has been there for years. This was just reiterated by the upgrade. I'm afraid I can't see this as being a point, although it's a bummer you were misinformed the information may well have been correct at the time.
My feelings regarding customer retention aren't something that I'd comment on in public too much, they probably have a list of stuff they have to follow, however I absolutely hate the fact they are there to beg you to stay by any means necessary, yet don't have the tools (a new contract) to make it stick. A 'poopy' job indeed.
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Re: *ALL* ntl Cap Discussion (Part 3)
but I ONLY want to monitor up and down traffic from my modem (terayon), nothing from my internal network.
