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NTL letter - exceeding 30gig
I have recently received a letter from NTL (my first name being spelt wrong) indicating that in the month of July I had significantly exceeded the 30gig download limit. + making reference to the user agreement.
I believe in the months of March, April, May and June I had made similar download amounts (+ the same when I used to be on 1.5mps), no letter was sent then or mention made about those months.
I am told in the letter if I do not comply with the user policy I shall be suspended, re-graded or terminated. I will be monitored during September.
August is under 30gig due to being on holiday I doubt September will.
Re-grading was explained as a slower speed at the same price.
Suspension may be temporary but liable for same broadband charge!!
At the beginning of the year I was ready to leave NTL and go to Sky digi + BT + other ADSL provider, I decided to stay simply because of the 3meg line upgrade. (Every month I spend in excess of £120 with NTL abt £1400 a year)
Now after receiving this letter I am ready to leave but tempted to stay again due to a 10meg line upgrade in the near future!
Has anyone on this site received a similar letter?
Can anyone advise me on what I could do or company that will give me unlimited download?
I am not in a telewest area (shame!). NTL seems to have the monopoly where I live.
Hope some one can direct me.
BB
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