STB changing channels on its own

[gooner4life]

If the remote has dying batteries it can cause this, if the remote is damaged it can cause this, remove the batterys from the remote control if with new batterys it still happens and see if it carries on.

Other causes:

DECT Cordless Phone base stations too close to STB
Energy Saving Light Bulbs
Plasma screen TV's can cause this, try seating the STB further back in the stand.

[Tijer]

My STB keeps changin channels to the front row channel (channel 7) Has been doing this since the "updates to front row" last sunday. Did it 3 times on that day!

Remote control baterries are new! So its not that!

Everyone seems to be ignoring post #7

[marky]

Originally Posted by JohnHorb

Everyone seems to be ignoring post #7

what this one
http://www.cableforum.co.uk/board/sh...18&postcount=7
__________________

or this



http://www.cableforum.co.uk/board/sh...81&postcount=9

The one from Spiderplant - I'd be more inclined to listen to him than CS.

[marky]

Originally Posted by JohnHorb

The one from Spiderplant - I'd be more inclined to listen to him than CS.

[dragon]

Originally Posted by markymoan

what press its own buttons

tbh ive had problem with the remote when the batteries are almost flat
pressing channel up and getting mute etc
but only when ive pressed a button
mark goes to and climb in

we had a remote go faulty and decide to send the channel up command to the stb as and when it felt like it so it does happen!

[Rillington]

Maybe that is the caee but the faults person told me that the problem was due to signal strength and that a technician would come and visit tomorrow.

I will also ask for a new remote to be on the safe side.

Originally Posted by Rillington

Maybe that is the caee but the faults person told me that the problem was due to signal strength and that a technician would come and visit tomorrow.

I will also ask for a new remote to be on the safe side.

Aye, and another faults person told you it was your VCR. Frankly I'd believe the wise words of an NTL tech before swallowing any CS BS.

What I don't understand is why CSRs are not briefed on these known issues, so they can advise customers accurately rather than just making something up.

[Chase]

I've bitten the bullet and ordered the upgrade via a new Samsung STB. Hope it doesn't suffer with similar issues.

[marky]

Originally Posted by Chase

I've bitten the bullet and ordered the upgrade via a new Samsung STB. Hope it doesn't suffer with similar issues.

tbh "touch wood" ive never rebooted my samsung and never had a problem

[9083]

You may find this hard to believe BUT low energy lightbulbs and plasma screens WILL affect the PACE STB, it will cause it to go to either channel or to the interactive page all on its own accord.

[Nedkelly]

As Spiderplant man has pointed out it is a software problem.But as 9083 has said low energy lightbulbs do affect the stbs .we had a case in a old peoples home where the council changed al the bulbs in the flats for energy saving ones.We then had loads of faults of stbs changing channels on there own at night when the lights were on

Originally Posted by spiderplant

It's a software problem, currently under investigation.

Meanwhile, if you want to record something, I suggest setting a reminder so it'll change to the correct channel just before your recording starts.

Is this the same problem I get, most frequently (but not exclusively) when switching to E4. The picture and sound will freeze for a few minutes, then it starts showing the front row movies for free. The stb (samsung) still shows the correct number for E4. Setting a reminder will obvoiusly not help and this is nothing to do with faulty remotes or low-energy light bulbs.

If so when will it be fixed?

[spiderplant]

So you are getting this while changing channel, rather than it doing it when left alone (usually overnight)? And it isn't going to channel 7? Then I suspect that's something else, but I don't know what. When did it start happening? Whereabouts are you?