Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | changing phone number

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Fixed Phone Service
Register FAQ Community Calendar

changing phone number
Reply
 
Thread Tools
Old 15-08-2005, 13:49   #1
dgr1577
Guest
 
Location: Glasgow
Posts: n/a
changing phone number

Hi
I recently moved home and moved my NTL services as well(phone, tv and bb). I couldnt keep my existing phone number because although I was still in the same city I had moved into a different zone(at least, thats what the engineer told me). It was a slight hassle having to get a new number but there was nothing I could do.
Anyway, the problem is that the number that they gave me obviously belonged to someone else beforehand and I am being constantly plagued with phone calls for this person and most of them are from debt recovery agencies and credit agencies and I also get phone calls during the night where they hang up when I answer. I try to explain to them(the ones that speak anyway) that the person they are looking for doesnt live at my address and I have simply been given their number when I moved in. Obviously thinking that I am lying they simply keep phoning back using different people each time.
Before I go through the drudgery that is NTL CS phone queue can anyone tell me if it is possible to change your number? does it cost anything?

thanks
  Reply With Quote
Advertisement
Old 15-08-2005, 15:10   #2
SMHarman
Inactive
 
Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
SMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronze
SMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronzeSMHarman is cast in bronze
Re: changing phone number

As these can only be described as nusiance calls then on BT a new number is fairly easy to obtain. NTL:?
SMHarman is offline   Reply With Quote
Old 15-08-2005, 16:23   #3
GazzaB
Inactive
 
Join Date: Jun 2003
Location: Nottingham
Services: O2 ADSL Broadband with BT line and Freesat from Sky
Posts: 175
GazzaB is a jewel in the roughGazzaB is a jewel in the roughGazzaB is a jewel in the roughGazzaB is a jewel in the roughGazzaB is a jewel in the rough
Re: changing phone number

The phone number should have been out of use for at least 6 months before it can be given to someone else, if it's a big problem ntl are normally reasonable and let you change it at no charge if you state how frequent or bad the calls have got. Otherwise there is a £10 charge I think?
GazzaB is offline   Reply With Quote
Old 20-08-2005, 21:31   #4
atlantis
Guest
 
Posts: n/a
Re: changing phone number

I had same problem.
If you're on NTL, ring customer services: 0800-052-2000, explain about the calls, and they should change it for free (they did for me) One of the CS guys said normally there is a £25 charge, but under the circumstances, they would do it for free, which they did, but it takes about 5 days to do.
  Reply With Quote
Old 20-08-2005, 22:28   #5
Angua
Inactive
 
Angua's Avatar
 
Join Date: Apr 2005
Location: Expanding Town with crap roads
Age: 67
Services: ? BB, basic phone. Share of Disney+
Posts: 7,674
Angua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny stars
Angua has a pair of shiny starsAngua has a pair of shiny starsAngua has a pair of shiny stars
Re: changing phone number

Very strange, I actually changed towns & kept the same NTL number. Also try the TPS if they won't change your number.
Angua is offline   Reply With Quote
Old 20-08-2005, 22:32   #6
quadplay
Inactive
 
Join Date: Jun 2003
Location: Various
Services: 9am, 1pm and 8pm daily
Posts: 2,055
quadplay has a bronze arrayquadplay has a bronze arrayquadplay has a bronze array
quadplay has a bronze arrayquadplay has a bronze arrayquadplay has a bronze arrayquadplay has a bronze arrayquadplay has a bronze arrayquadplay has a bronze arrayquadplay has a bronze array
Re: changing phone number

TPS won't be able to stop calls from debt collection agencies as they are not marketing calls. As others have said, ring Customer Services on 0800 052 2000 (Option 5) and they should be able to get your number changed.
quadplay is offline   Reply With Quote
Reply


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 22:14.


Server: lithium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum