Connection speed changed without my knowledge!!
08-08-2005, 16:25
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#1
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Inactive
Join Date: Apr 2004
Posts: 78
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Connection speed changed without my knowledge!!
After speaking to NTL CS several times today - it appears my connection (which I thought was faulty as it was running slow) - is perfectly fine and somehow got changed down to 1 meg from 3 meg.
NTL CS in India have been next to useless in getting to the bottom of what happened - if there are any friendly NTL CS people in the UK - I'd really appreciate finding out how my package got changed without the knowledge or permission of the account holder!
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Just spoke to someone helpful in the UK who says that it looks like a system error - apparently some people are being upgraded without their knowledge too - and only being charged their original rate!! The flip side is I was downgraded but was still getting charged for 3 meg.....
....everyone run those speed tests!!
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....but they did credit me a month - even tho i said i thought it was just today - YAY go NTL system errors!
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11-08-2005, 09:44
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#2
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Inactive
Join Date: Aug 2005
Posts: 1
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Re: Connection speed changed without my knowledge!!
Well that intresting because im on 2meg & i noticed my download speeds have dropped so i went on speedtest & it reported that i had less then 1meg connection so i'll shall be making the call now.
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11-08-2005, 09:57
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#3
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Inactive
Join Date: Jan 2004
Posts: 20
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Re: Connection speed changed without my knowledge!!
Ring Broadband Technical Support in Cardiff on 0845 650 0121 or 0925 and ask them to check, I had the same problem yesterday (in IP4) and they sorted it straightaway. I also had similar poor service from the Indian Call Centre.
Gizmo1
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11-08-2005, 12:19
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#4
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Inactive
Join Date: Jan 2005
Services: DTV (Sky+), DTV (VM), phone, 4Mb BB (wireless)
Posts: 187
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Re: Connection speed changed without my knowledge!!
I've called 0845 650 0121 a couple of times recently, unfortunatly I didn't get through to the Cardiff call centre 
I run the speed tests every few weeks, just check every thing is ok. They are reassuring. 
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13-08-2005, 07:42
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#5
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Inactive
Join Date: Dec 2004
Location: Cardiff
Age: 40
Services: NTL Phone, NTL Cable TV, NTL Broadband 10meg
Posts: 18
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Re: Connection speed changed without my knowledge!!
This happened to me before when the 3mb packages was kicking in. But the speed was slow for about 2 weeks before that, I called customer, when i was on the 1.5mb package services up and they said someone actually changed it to the 1mb package.
Got that sorted, but they dont know who changed it, and it was on their end.
I smell something fishy.
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13-08-2005, 07:51
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#6
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Inactive
Join Date: Jun 2004
Posts: 65
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Re: Connection speed changed without my knowledge!!
Quote:
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Originally Posted by Gizmo1
Ring Broadband Technical Support in Cardiff
Gizmo1
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Swansea Mate
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16-08-2005, 20:29
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#7
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Inactive
Join Date: Jun 2003
Services: Virgin Media
Posts: 9,163
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Re: Connection speed changed without my knowledge!!
I read this and thought that I might as well check my speed. Using different tests, I've had 3x1meg results, 2x2meg results and even 1x4.5meg result  I should be on 2meg. Robin Walker's and adslguide's tests gave the 1meg result.
Do you think that I should ring tech support to see if what happened above has happened to me?
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16-08-2005, 20:33
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#8
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
Services: non
wife took control
Posts: 5,425
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Re: Connection speed changed without my knowledge!!
Quote:
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Originally Posted by Mal
I read this and thought that I might as well check my speed. Using different tests, I've had 3x1meg results, 2x2meg results and even 1x4.5meg result I should be on 2meg. Robin Walker's and adslguide's tests gave the 1meg result.
Do you think that I should ring tech support to see if what happened above has happened to me? |
i live very close and mines fine a few pionts each way on robins test
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16-08-2005, 20:42
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#9
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Inactive
Join Date: Jun 2003
Services: Virgin Media
Posts: 9,163
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Re: Connection speed changed without my knowledge!!
Quote:
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Originally Posted by markymoan
i live very close and mines fine a few pionts each way on robins test |
It's just strange the different results. I don't know if it is what the OP said or a problem with the connection.
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16-08-2005, 20:43
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#10
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
Services: non
wife took control
Posts: 5,425
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Re: Connection speed changed without my knowledge!!
Quote:
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Originally Posted by Mal
It's just strange the different results. I don't know if it is what the OP said or a problem with the connection.
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just done it again i'm 7 meg now 
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16-08-2005, 20:44
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#11
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Inactive
Join Date: Jun 2003
Services: Virgin Media
Posts: 9,163
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Re: Connection speed changed without my knowledge!!
Quote:
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Originally Posted by markymoan
just done it again i'm 7 meg now |
If you're using Robin Walker's test, you have to clear your cache before you try again
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16-08-2005, 20:54
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#12
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
Services: non
wife took control
Posts: 5,425
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Re: Connection speed changed without my knowledge!!
Quote:
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Originally Posted by Mal
If you're using Robin Walker's test, you have to clear your cache before you try again
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looks like its just you then
Tue, 16 Aug 2005 20:53:07 UTC
1st 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
2nd 128K took 532 ms = 246376 Bytes/sec = approx 2050 kbits/sec
3rd 128K took 547 ms = 239620 Bytes/sec = approx 1994 kbits/sec
4th 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
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16-08-2005, 20:56
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#13
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Inactive
Join Date: Jun 2003
Services: Virgin Media
Posts: 9,163
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Re: Connection speed changed without my knowledge!!
So is it worth ringing tech support to see if it is what the original poster said?
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16-08-2005, 21:01
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#14
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Mum 30/09/20 Dad 08/08/24
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, A secret Moonbase (shh don't tell anybody)
Age: 57
Services: 2 x TiVo 360s, SH5. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 17,397
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Re: Connection speed changed without my knowledge!!
All ok with mine 3Mb
__________________
I'm a Trustee for a local charity
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16-08-2005, 21:01
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#15
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Inactive
Join Date: Jun 2003
Posts: 371
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Re: Connection speed changed without my knowledge!!
Anyone using an Ambit modem can check the speed doing the following.
Open a browser window and go to 192.168.100.1 password and user id are root click on operation configuration check what the following read
Maximum Downstream Data Rate : 2048000 bps
Maximum Upstream Data Rate : 200000 bps
The above figures are for a 2mb connection.
This will only work with an Ambit modem.
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