NTL...Should have known better
08-08-2005, 09:58
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#31
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Cable Forum Admin
Join Date: Jun 2003
Posts: 15,140
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Re: NTL...Should of known better
Oh dear indeed - Very sorry to see this issue still unresolved. I have passed this on to our contact at ntl.
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08-08-2005, 10:11
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#32
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Inactive
Join Date: Jul 2005
Posts: 40
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Re: NTL...Should of known better
An update...
Spoke to a very nice young lady this morning who I spoke to last week. She was very apologetic and did seem very suprised that I am still waiting...
Anyway she is going to call me back when she gets to the office. (She was in the car).
However, I have just had a call from the director of fault management at NTL apologising for the "atrocious" service I have recieved...!!!
He assures me that this issue is recieving attention and that his PA is on my case.
Will my faith be restored...?
Will I be able to remove my catheter...? Hehehe.
Will keep you all posted...
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09-08-2005, 07:17
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#33
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Inactive
Join Date: Jul 2005
Posts: 40
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Re: NTL...Should of known better
Hehe.
Fully up, running and sorted.
As promised.
The chief installation guy was waiting outside for me to get home from work. Closely followed by another highly experienced technician. They sorted both the cable TV and the broadband.
Even had a follow up call from NTL's director of fault management to make sure I was happy with the service...!!!
And have just had a call from the chief installation guy mentioned above also checking I am happy.
Have to say NTL have pulled out all the stops and have really done me proud.
The service I have recieved was excellent. NTL certainly are trying to shake off the image that they have had, and I am more than happy.
Thanks very much to NTL, in particular David, Claire and Ken; and of course to you guys here on the forum for your support.
PT.
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09-08-2005, 10:30
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#34
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Cable Forum Admin
Join Date: Jun 2003
Posts: 15,140
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Re: NTL...Should of known better
This is good news - glad it all sorted for you takisawa. 
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09-08-2005, 11:09
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#35
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Inactive
Join Date: Jun 2003
Location: Leeds
Age: 64
Services: Don't have a clue any more.
Posts: 7,523
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Re: NTL...Should of known better
Really pleased it is all sorted for you I hope you enjoy it 
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09-08-2005, 11:28
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#36
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Re: NTL...Should have known better
Glad CF was able to help - and as an added bonus I've altered the name of this thread so it now makes sense 
__________________
From Jim Cornette:
“Ty, Fy, bye”
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09-08-2005, 11:36
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#37
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Cable Forum Admin
Join Date: Jun 2003
Posts: 15,140
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Re: NTL...Should have known better
Either way, it sounds right Russ.... 
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09-08-2005, 11:40
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#38
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Re: NTL...Should have known better
Temporarily dragging this way off-topic, I didn't say anything about how it sounds
"...should of..." is incorrect and does not make sense:
"...should have.." is correct
</pedantic mode>
__________________
From Jim Cornette:
“Ty, Fy, bye”
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09-08-2005, 15:48
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#39
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: NTL...Should have known better
takisawa.. Well done. Hope you are happy.
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09-08-2005, 16:14
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#40
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Inactive
Join Date: Nov 2003
Location: harlow
Posts: 214
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Re: NTL...Should of known better
Quote:
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Originally Posted by takisawa
Hehe.
Fully up, running and sorted.
As promised.
The chief installation guy was waiting outside for me to get home from work. Closely followed by another highly experienced technician. They sorted both the cable TV and the broadband.
Even had a follow up call from NTL's director of fault management to make sure I was happy with the service...!!!
And have just had a call from the chief installation guy mentioned above also checking I am happy.
Have to say NTL have pulled out all the stops and have really done me proud.
The service I have recieved was excellent. NTL certainly are trying to shake off the image that they have had, and I am more than happy.
Thanks very much to NTL, in particular David, Claire and Ken; and of course to you guys here on the forum for your support.
PT.
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If only they had taken half as much effort to sort out my problem, maybe I would still have NTL Digital.
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