09-09-2003, 16:41
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#1
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Inactive
Join Date: Sep 2003
Location: Hell
Posts: 4
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Downgrading via website
Can you downgrade to 150k from 600k via the website.
cheers
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09-09-2003, 16:44
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#2
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Guest
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I believe its only one way and thats up
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09-09-2003, 16:47
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#3
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(Invalid eMail, Account Suspended)
Join Date: Jul 2003
Location: Mansfield
Posts: 59
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i should imagine so m8, not sure of the address though.
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09-09-2003, 17:01
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#4
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Inactive
Join Date: Jun 2003
Location: Stoke-On-Heaven
Age: 39
Services: Freeview, 512k Pipex.
Posts: 1,758
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No, you can only downgrade by ringing Customer Services.
0800 052 2000
HTH 
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09-09-2003, 18:19
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#5
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Inactive
Join Date: Sep 2003
Location: Hell
Posts: 4
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i was thinking of cancelling broadband as money is tight at the moment and they told me i would have to write a letter to customer services in belfast, i got the feeling they were taking the ****, even if i did write the letter, they would probably lose it.
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09-09-2003, 18:22
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#6
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Inactive
Join Date: Jun 2003
Location: Stoke-On-Heaven
Age: 39
Services: Freeview, 512k Pipex.
Posts: 1,758
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Out of curiousity, you arent in a 12 month contract, are you?
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09-09-2003, 18:46
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#7
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Inactive
Join Date: Jun 2003
Location: Belfast
Age: 46
Posts: 4,594
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Quote:
Originally posted by MrUnbreakable
i was thinking of cancelling broadband as money is tight at the moment and they told me i would have to write a letter to customer services in belfast, i got the feeling they were taking the ****, even if i did write the letter, they would probably lose it.
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I called up to cancel the other day, they did it over the phone, no mention of letters.
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13-09-2003, 21:25
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#8
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Inactive
Join Date: Jul 2003
Location: Reading
Posts: 299
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Quote:
Originally posted by Steve_NTL
No, you can only downgrade by ringing Customer Services.
0800 052 2000
HTH
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I went up to 600 from 150 and back down when I was a bit skint, and it was done through CS.
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13-09-2003, 21:47
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#9
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Inactive
Join Date: Jun 2003
Location: Gosport
Age: 47
Posts: 62
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Has anyone got the web address to upgrade BB? Also How responsive is it? If I do it now, 10.45 Saturday night when will it upgrade?
Thanks for any help
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13-09-2003, 22:04
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#10
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Inactive
Join Date: Jun 2003
Location: Stoke-On-Heaven
Age: 39
Services: Freeview, 512k Pipex.
Posts: 1,758
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Quote:
Originally posted by Pompey1
Has anyone got the web address to upgrade BB? Also How responsive is it? If I do it now, 10.45 Saturday night when will it upgrade?
Thanks for any help
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You can only upgrade online with a cable modem.... And its pretty much instantaneous
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13-09-2003, 23:00
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#11
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Inactive
Join Date: Jun 2003
Location: Gosport
Age: 47
Posts: 62
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So you can't do it with a STB?
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14-09-2003, 10:23
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#12
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Inactive
Join Date: Sep 2003
Posts: 1,604
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nope afraid not you need to ring customer services for that
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14-09-2003, 13:08
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#13
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Inactive
Join Date: Jun 2003
Location: Gosport
Age: 47
Posts: 62
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Cheers for your help Scooby
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14-09-2003, 20:13
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#14
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cf.mega poster
Join Date: Sep 2003
Posts: 12,048
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why can you upgrade but not downgrade over web?
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14-09-2003, 20:39
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#15
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Inactive
Join Date: Jun 2003
Location: Stoke-On-Heaven
Age: 39
Services: Freeview, 512k Pipex.
Posts: 1,758
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I presume its because they want to make it harder to downgrade!
Face it, Whats easier? Downgrading on the net, or ringing Ntl? Downgrading on the net of course, Hence NTL remove it, and make it harder for you to downgrade
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