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I tried to use selfcare on BY to upgrade my account from 1mb to 2mb, but, after reading the terms and conditions, it said at the bottem that "telewest 2mb is £35 a month (or £39.99 if another telewest service is not taken")
I have never heard about this-and just wanted to ask if anyone else knows about this, as it is not advertised on the telewest website!
Because im not paying £40 a month for telewest 2mb £35 is already pushing it!
i thought that 2mb is £35 a month...but i dont have another service so its £39.99? ?
on the tw website it says nothing about it!
just that it is £35!
£40 for 2mb is stupid
I'll pass your comments on to our Telewest contact if you wish, I agree that it appears misleading as it doesn't give any clues on the product page the price of 2MB is £35 is if you have other Telewest services.
thanks id love that as they havent replied to my email, i tried phoning them and they just said phone again
i think it might be some cheap scam or an error in the terms im not sure...
their billin is dodgy-i pay for 1mb (£25 a month)
but the bill is always like £25.04 and stuff like that!
If you have 1mb bbi on its own and gaming pack it will cost you:
£25 per month for the broadband plus
£5 per month for the gaming subscription.
If you want a 2mb connection you will also increase your upstream to 256kb and it will cost you:
£35 per month for the connection plus
nothing because the gaming subscription is free on the 2mb connection.
I work in sales for telewest so if you want to go ahead with this then send me an e mail with contact details on and i'll sort it out for ya
Cheers
stu
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I want to upgrade my account on BY-HELP!
