It's really getting on my nerves now... - Page 13

Raistlin · 12-07-2005, 18:44

Quote:

Originally Posted by mrlipring

update...

i finaly got some free time and called back disconnections. I guessed that after 8 days, i wasn't getting that "callback within 48 hours...".

after getting through i get told that i've to call back next time it breaks, and that they're giving me a free month's internet.

****ing pointless, because they've admitted that it's unfixable because they don't KNOW what's wrong.

I shall continue to harass them every time it breaks.

Sorry, I though the whole point of calling disconnections was to get, well, disconnected

?

Why are they telling you to call them back when it breaks? They should be saying "Yes, Mr Lipring, we apologise for the fact that we can't fix your connection. We will arrange for it to be disconnected straight away".

Does that "free month's internet" include the time that it's broken?
If you were able to say that it was only working 50% of the time, in theory you could get 8 weeks out of them.

(That's the orginal 4 weeks, plus another 2 weeks for the 2 weeks it wasn't working for, plus another week for the 1 week of the 2 extra weeks that it wasn't working, plus another half a week for the half week of the on extra week for the two weeks that it wasn't working, plus.....oh I give up

)

TheInsider · 12-07-2005, 19:23

Quote:

Originally Posted by mrlipring

update...

i finaly got some free time and called back disconnections. I guessed that after 8 days, i wasn't getting that "callback within 48 hours...".

after getting through i get told that i've to call back next time it breaks, and that they're giving me a free month's internet.

****ing pointless, because they've admitted that it's unfixable because they don't KNOW what's wrong.

I shall continue to harass them every time it breaks.

So after all this all you have become is the compo kid

Raistlin · 12-07-2005, 19:28

Quote:

Originally Posted by TheInsider

So after all this all you have become is the compo kid

WTF?

NTL are giving him a month's free BB because he has had nothing but crappy connections for the last.....God knows how long.

12-07-2005, 19:34

Quote:

Originally Posted by Raistlin

WTF?

NTL are giving him a month's free BB because he has had nothing but crappy connections for the last.....God knows how long.

I think this is what the insider was refering to

Quote:

I shall continue to harass them every time it breaks.

mrlipring · 13-07-2005, 10:40

earlier in this thread, i was angry enough to care about the situation, but i've been really busy with loads of stuff so haven't had time to complain/care recently.

I'm still mightily annoyed about it, and i fully intend to leave NTL but according to cancellations, it's been working 90-odd percent of the time, so they're reluctant to cancel it. The reason it's not been less than that is because i'm NORMALLY beside the PC when it happens, so can reset the modem. as of next week i won't be spending as much time at home, and i'd like a connection that i can rely on to work.

I'll give them one more chance to fix it, then i WILL be harassing someone with some power in the company. I'm in a pretty good mood atm because lady luck's fellated me this past week, never mind smiled at me, but i'm still very unhappy about how NTL has handled this. I'll definitely be directing whoever i harass to this thread, mrlipring's blog of ntl ineptness.

Ignition · 13-07-2005, 19:53

Tad better than 90% uptime, you get your money's worth out of it either way.

Hopefully they will let you go sooner rather than later.

brooks111 · 13-07-2005, 20:02

My sliver NTL box over heated inside and broke so they came and replayed it with a NTL 250

Saneboy13 · 13-07-2005, 21:13

MrLipring,

I have just been reading through this whole thread. I have seen almost all of your power level readings.

The SACM will work down to -12 "AS LONG AS THE snr IS GOOD". From what you are saying, your transmit power levels are mid to high 50's, right? That is the threshold of your modem falling over on the reverse path, thus that is your problem, The engineers need to look at the reverse path alignment, bad connection or something along those lines.

Hope this helps, and feel free to message me if you need more info./advice

mrlipring · 14-07-2005, 03:04

well saneboy, i've had a few engineers out and they've not been able to find anything wrong with it, sadly.

I'm finding it all a bit tedious now, if slightly amusing. I'm not ****ed off now, which is good.

Next time it breaks, i'll be demanding that they let me go, or i'll be contacting someone higher up.

The problem is, if i have to go elsewhere, that means a BT line. Well, bulldog. That means i'll have two phone lines. I don't NEED two. I barely need one. You pay for the phone line as part of your TV package, so will they insist that i keep those two services, even though one'll be completely useless, and the other fairly useless?

I only took all three packages because i had to at the time. Now, if i'm going to be using someone else for my telephone, there's not much point having an NTL phone. I grudge still being an NTL customer, tbh, after everything that's happened.

Saneboy13 · 14-07-2005, 06:39

Mr. Lipring,

I really am very sorry to hear that

. Sometimes it frustrates me to hear of your type of a problem. It does make us look very bad as a company and to be honest with you, it really does hurt to know that no one has been able to sort out your issues.

I personally look at every single job I attend as my own. If I am not happy with things I see and come accross as an engineer, why should a customer be?

All I can ask you to do is try one more time with the fault team/engineers, and tell them you have been informed that it could well be a reverse path issue and could they look at that side of things. To do this is quite a simple job for a competent Network Engineer, and I feel confident that is where your trouble lies.

If you are not prepared to give it one last shot with NTL, then I can not blame you but please don't think that your case is the norm. I work with a group of guys that "ALL" take pride in working the Network in my area, and we will always go that extra yard to make sure that the customer is happy in one way or another.

Good luck, and I really do hope you manage to get things sorted out once and for all.

marker · 14-07-2005, 08:37

Saneboy
The network is fine m8, believe me I have been over it with a fine tooth comb. SNR and RX levels back to the node and from the node to the card and from the hub to the HE have all been checked and all connections broken checked and found to be good... There is no noise on the network as I have direct viewership of Cheetah I can monitor it constantly, there have many a times been max hold placed on his nodal, the most I ever saw was a couple of spikes about 15Db above the noise floor. Remember Glasgow has the best network in the UK, I know some say Teeside but you have to go with the size of the network as weel and we outstrip TS by about 3 to 1...

Jules · 14-07-2005, 10:14

I am starting to get jealous of all the attention Mr Lipring is getting lol, NTL seem to be falling over backwards to help him.

I am intrigued now as to what the problem is...keep us informed lads

Saneboy13 · 14-07-2005, 11:54

Quote:

Originally Posted by marker

Saneboy
Remember Glasgow has the best network in the UK, I know some say Teeside but you have to go with the size of the network as weel and we outstrip TS by about 3 to 1...

It's not too hard to have a good Network, when it's all blocks of flats you look after

.

marker · 14-07-2005, 12:36

Jeez and thats coming from someone who lives in Swansea.

mrlipring · 15-07-2005, 16:01

gaaah! Trying to sign up with bulldog there, and they won't accept the card. There's money in the bank, so i dunno what's wrong.

I'm cursed. that's all it can be.

@ saneboy - i was with NTL a few years ago in a flat i used to live in (round the corner from this one, actually) and the service was decent. The STB was still crap, but i don't remember having major problems with the BB like this. I definitely had to restart the modem on occasion, but not as bad as this. It's been ok these past few days, mind you. Still don't trust it.