It's really getting on my nerves now... - Page 12

mrlipring · 30-06-2005, 15:46

It works for hours and hours at a time, but it's unreliable. Bear in mind that i can go over my (imaginary) cap in a little under an hour.

it COULD be worse with BD, but then it coud be better. There's at least the potential for better speeds as well.

30-06-2005, 15:55

Quote:

Originally Posted by monkeybreath

TBH i doubt you will get out of the contract- ntl may be in breach because of the poor service, but you are also in breach due to your usage....

an interesting legal debate could ensue

no it couldnt, please dont talk tripe.

if your tied into a 12 month contract for an always on service and its actually not always on and limits your ability to use the internet, they shouldnt even question him leaving early.
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the point for me when i had months of an up or down service was that it drives you up the wall, kinda like chinese water torture.

the service works, then you get your hopes up, then it fails and your back to square one. in the realms on internet connections and such, it was the most frustrating experience of my life.

Neil · 30-06-2005, 16:16

Quote:

Originally Posted by bontrager

no it couldnt, please dont talk tripe.

if your tied into a 12 month contract for an always on service and its actually not always on and limits your ability to use the internet, they shouldnt even question him leaving early.

But the service isn't guaranteed to be fault free-& that's the difference.
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Quote:

Originally Posted by bontrager

the point for me when i had months of an up or down service was that it drives you up the wall, kinda like chinese water torture.

Agreed.

Quote:

Originally Posted by bontrager

the service works, then you get your hopes up, then it fails and your back to square one. in the realms on internet connections and such, it was the most frustrating experience of my life.

I'm not disagreeing that ntl should let MLR go due to the godawful 'service' he has had-both from his BB & from ntl also.

They should let him go as a gesture of goodwill & be done with it, there's no way they could force the contract in a court of law, for the simple reason that the service/product hasn't just failed the odd time, it has clearly been a complete nightmare.

Just my take on things.....

30-06-2005, 16:53

nope, its not meant to be fault free, but when the fault continues on as it has been doing, its gone past reasonable grounds.

yeah just my opinion, and i would agree as a gesture they should let him go if he wants

mrlipring · 30-06-2005, 17:44

Now all i need is my flatmate to return from whatever gallavanting he's been doing so's i can discuss it with him.

Chrysalis · 01-07-2005, 14:06

Well in your case I think bulldog will be highly likely a better service, although not garantueed. I was merely stating bulldog is not trouble free for everyone.

I think NTL would let you cancel without much of an argument although there is no SLA it is generally accepted that those kind of disconnections they are not providing the service and if they cant fix it they will probably reduce your price or let you leave.

06-07-2005, 22:18

any update

mrlipring · 06-07-2005, 23:13

Well, i phoned to cancel my account early monday afternoon.

They tried, at first, to tell me that i couldn't cancel due to having another 8 months to go on my contract. I nearly flipped.

Made 'em read the list of contacts, problems, etc that i assume to be on my account notes, and they put me on hold.

They said their supervisor needed to take a look at it, and would call me back within 48 hours. Which didn't happen.

Not that i'm surprised.

Is that a retention method? Making cancelling the contract as awkward as possible?

Yet more NTL bull****, either way. I have not been called back ONCE when i've been told i would. Indeed, i've not been called back once. Engineers have called before they arrived to make sure i was here, and called back to check how things were, but not once has anyone in CS kept any kind of callback promise.

Broken promises. ANOTHER reason i'm leaving NTL.

jaycee · 07-07-2005, 05:52

Stop your DD if you're paying via that.

Ring them again and inform them if they don't cancel you then and there, you'll take the matter to trading standards.

I have heard this before, NTL CS making it difficult for people to cancel, regardless of how long they've had service. At the end of the day though, it is one of your statutory rights especially if you have had poor service which comes under "goods unfit for the purpose sold".

Neil · 07-07-2005, 07:08

Quote:

Originally Posted by jaycee

Stop your DD if you're paying via that.

That's the worst thing to do as it may start affecting MLR's credit rating.

@ MLR-We have a list of contacts here that you should take a look at.

Send an email to Simon Duffy detailing all the issues you have had (hopefully you have a note of the names of people you have spoken to), & refer him to this thread if needs be.

mrlipring · 07-07-2005, 15:09

unfortunately i haven't got a list of names, no. Their names/logins should be associated with the comments they've left on my acount though, no?

TBH, with most of the people i've talked to being in india, i'm not sure my attempts at spelling their names would be any use.

I'll phone 'em back later today (super busy just now) and report back.

I'm happy at least that i've made a decision towards sorting this out. Even if NTL are being dicks about it.

Chrysalis · 07-07-2005, 17:05

did you speak to retentions or just CS?

cancelling direct debit will only affect your credit rating if a debt collector gets called in, I have stopped a DD myself before to NTL even on their advice the initial result will be they will probably contact you asking why you havent paid, and that will be your cue to explain why.

mrlipring · 07-07-2005, 17:57

I phoned CS and they gave me the number for retentions/cancellations/whatever, yep.

mrlipring · 12-07-2005, 18:35

update...

i finaly got some free time and called back disconnections. I guessed that after 8 days, i wasn't getting that "callback within 48 hours...".

after getting through i get told that i've to call back next time it breaks, and that they're giving me a free month's internet.

****ing pointless, because they've admitted that it's unfixable because they don't KNOW what's wrong.

I shall continue to harass them every time it breaks.

Neil · 12-07-2005, 18:43

Quote:

Originally Posted by mrlipring

update...

i finaly got some free time and called back disconnections. I guessed that after 8 days, i wasn't getting that "callback within 48 hours...".

after getting through i get told that i've to call back next time it breaks, and that they're giving me a free month's internet.

****ing pointless, because they've admitted that it's unfixable because they don't KNOW what's wrong.

I shall continue to harass them every time it breaks.

Why bother?

I'd rather pay for a reliable connection, than have a free one that's pants.

Why don't you just ring one of the numbers of the top brass in the link I gave you earlier, & get this disconnected?