Registering an account without using the installer CD - Page 2

Chris W · 30-06-2005, 12:33

what is the error message from the registration site?

meandmagootoo · 30-06-2005, 14:10

Hi,

I think it is (I was not there) the same sort of error can't install
with your OS !!
Thks

Paul K · 30-06-2005, 14:12

We'll probably need the full/ exact message to be sure of what is happening

meandmagootoo · 30-06-2005, 14:19

Hi,

Just spoke to her again and the error message @ the auto reg site
is that her language is unsupportec - message like
The language your operation system configured to use is not supported by this program

Thks Ken

Paul K · 30-06-2005, 14:26

So she is running the software to register an account against an NTL dial up account but it doesn't support her operating system because she is running a Japanese Windows system?
Is it the only PC she has access to or does she have one that runs a standard English version of Windows that she can use to create the account?

meandmagootoo · 30-06-2005, 14:42

Hi,

She only has the 1 pc.
Doesn't want to have english version installed (+ would have to buy another one I guess?)
Is there a way to register it (say I brought down my laptop - winxp) then get it
working on her pc ?
Thks

Paul K · 30-06-2005, 14:45

Once it's registered you should be able to just transfer the dial up details to her computer. I'm not totally sure that everything will work fawlessly but it's worth a try.

meandmagootoo · 30-06-2005, 15:23

Hi,

Thks for that.
Never setup a cable modem via usb cable. Would the details
be like a dial up connection ? So I would be able to say go in
and find out which IP address it connects to etc etc ? maybe in the network connections list or somewhere !
Can't for the life of me see how it works with a usb cable !!! (have ntl at home via a small home network and ethernet etc)

Thks
Ken

Paul K · 30-06-2005, 15:26

USB? I thought in your first post you said it was a dial up connection? Or is it an external modem?
Dial up account details are very different to BB connection settings. You normally have to provide things like user/ account name, password, number to dial, etc.

meandmagootoo · 30-06-2005, 15:33

The girl has an ntl dial up a/c at the moment.
Now has a usb BB modem and usb cable.

I understand dial up and would easily be able to set that up
on another pc then transfer across to the Japanese pc. But not a
USB BB modem - not sure how and what to do with that ? maybe it's the same
in paractice ?
I can see how it would work. I could take a laptop down to
her home install the usb modem and connect it up and register etc.
What I can't seem to work out is how to then transfer across
the details/settings that would be needed for it to work on the other pc ?
Thks

Paul K · 30-06-2005, 15:40

Can she not contact NTL CS to have her MAC address registered against the account so that she doesn't have to provision?
Really you cannot transfer a BB setup between PCs as there isn't much to transfer, the only thing on setup on the PC is IE being told not to dial a connection and possibly a proxy setting.

meandmagootoo · 30-06-2005, 15:42

Hi,

She has contacted NTL CS - they firstly hung up when she mentioned
Unsupported language and the second time told her to buy a new pc !!!!!
(or something along those lines)
Thks

meandmagootoo · 01-07-2005, 11:06

my plan is :-

To take a laptop (English Win XP) and setup the cable modem on it.

Register it via the setup on the cd she has.

Move back the modem onto her pc. Setup IE and email etc

not to dial up and see if that works !!!

What do you think ? a waste of time !!!

bob_builder · 01-07-2005, 12:49

Yes you should be able to register with any PC and then swap PCs once registered. (Note you will need to power-off the cable modem between PCs so it will work with the second PC.)

See http://homepage.ntlworld.com/robin.d...ips/index.html for much more information.

meandmagootoo · 04-07-2005, 16:26

Hi,

Thanks.
I was able to register the modem on my pc swap back the modem
to my friends pc & then just had to get IE and OE not to dial and all peachy.
Can't believe the way some customers are left with ntl

?
This customer called ntl

CS several times - no help, nothing just your language is unsupported and tel line dead!! Appalling stuff .
I am not sure what this ntl

customer would have done without someone
with some pc knowledge helping her !!

Thks once again to all who left messages