It's really getting on my nerves now... - Page 9

mrlipring · 28-06-2005, 13:48

Ok, here's the latest...

Got a call from the tech who was on his way round, and after talking through the situation with him, he's decided it's pointless him coming round. Which is fair enough imo.

He's given me a phone number to call, Some guy called ***** *******, and the next time it dies i've to leave it, phone him, and he'll come round. *doublesigh*

I'm completely sick of NTL now. Not the tech's fault. Not ***** *******'s fault. Just the whole situation has me scunnered. It's hopeless and pathetic, and i'm amazed at the length of time it's gone unfixed, without SOME resolution at least.

Stephen · 28-06-2005, 15:44

Quote:

Originally Posted by mrlipring

<Snip>

Well I know it doesn't seem like it but maybe this guy is the senior engineer, and he will be able to get a better idea of whats wrong if it is already broke when he gets there. Maybe I'll see if I can find out who he is next time I am at work.Do you happen to stay near the Clockwork brewery at all?

mrlipring · 28-06-2005, 15:49

Yep, round the corner from it. I've never been in though. Keep meaning to go and see what weird and wonderful beer they make, but i've never got round to it. *lazy*

marker · 28-06-2005, 16:40

Ok
Been following thisa post for about 1 week now. Your HFC network from you local dp back to the local node has been reconfigured both on the forward and the return path... I personally configured it... The network is absolutley sound and there has been not outage that would constantly caue your signal to drop.... I am not ruling out that there may still be a fault on your system..

PM me please if this carries on....

PS
Do james a favour and remove his name from the post pls...

Thx

Ignition · 28-06-2005, 17:07

Quote:

Originally Posted by marker

Ok
Been following thisa post for about 1 week now. Your HFC network from you local dp back to the local node has been reconfigured both on the forward and the return path... I personally configured it... The network is absolutley sound and there has been not outage that would constantly caue your signal to drop.... I am not ruling out that there may still be a fault on your system..

PM me please if this carries on....

PS
Do james a favour and remove his name from the post pls...

Thx

Can confirm both that network has been lined up and that it's sound.

Running the equivalent of a low level ping on the modem gives following:

Success rate is 99.40 percent (994/1000)

This is well within recommended level of 97% and excellent considering modem was maxed out at the time which can impede responsiveness to this test.

marker · 28-06-2005, 17:10

PS
Lipring I tried to get you in about 4:40 today, bottom buzzer is that right.. Got no reply...

mrlipring · 28-06-2005, 17:16

Quote:

Originally Posted by marker

Ok
Been following thisa post for about 1 week now. Your HFC network from you local dp back to the local node has been reconfigured both on the forward and the return path... I personally configured it... The network is absolutley sound and there has been not outage that would constantly caue your signal to drop.... I am not ruling out that there may still be a fault on your system..

PM me please if this carries on....

PS
Do james a favour and remove his name from the post pls...

Thx

So can you explain to my why India told me there was a known problem locally and it was being fixed at the time?

I appreciate that you think it might be a fault on my system, but why, then, does every other USB device work fine, and other things (mate's laptop, xbox) work fine via ethernet for days if not weeks at a time?

If it's a problem with the pc, why does restarting the pc not fix it, but restarting the modem does?

It doesn't take a genius to work out that if everything else works, and always has, it must be something new. The only new thing is NTL.

I've reinstalled three times, iirc, in the past few months, so I refuse to believe that it's anything to do with my pc.

After the service i've got from NTL i'm sick of it and i really want to leave. I'm sure i've been more bother to NTL than the average customer, and that they'd want me to leave too, mind you.

__________________

Quote:

Originally Posted by marker

PS
Lipring I tried to get you in about 4:40 today, bottom buzzer is that right.. Got no reply...

Buzzer's dodgy. Every other time, they phone before they come, or they phone to say they're outside.

Have i had contact with you personally outside this board?

marker · 28-06-2005, 17:21

Sorry
Didn't post correctly, what i meant was that there could be a fault on the catv system going into your house.
As for India, i have no comment to make on that because at the specific time you phoned there could have been a local fault..

All i can let you know just now is that senior techs are now dealing with this case, how senior would suprise you...
Again all i can say is, i have checked you local HFC back to fibre and it is good, we can expect some fluctuation with the levels during hot weather but it shouldn't be enough to cause a major problem.

Thx for removing the name...
__________________

Quote:

Originally Posted by mrlipring

Buzzer's dodgy. Every other time, they phone before they come, or they phone to say they're outside.

Have i had contact with you personally outside this board?

Nope
Thought enough was enough when i saw your last post.....

mrlipring · 28-06-2005, 17:25

Quote:

Originally Posted by marker

Sorry
Didn't post correctly, what i meant was that there could be a fault on the catv system going into your house.

ah, gotcha.

Quote:

Thx for removing the name...

Don't thank me, someone beat me to it.

Quote:

Thought enough was enough when i saw your last post.....

?

marker · 28-06-2005, 17:27

Quote:

Originally Posted by mrlipring

ah, gotcha.

Didn't get me, just haven't inspected inside yet.

?
The one where the tech phoned to say there was nothing he could do..

mrlipring · 28-06-2005, 19:23

The more i think about how scunnered i am with NTL, the more Bulldog's (up to) 8mbit service looks better.

As mentioned before, i rarely watch TV, so really wouldn't miss it, and i have at least the POTENTIAL for a better service. I'm not naive enough to think that BD will be a lot better than NTL, and i've had a quick google about to see and it appears that a lot of people have problems with the service, but the net connection/phone line will be a fair bit cheaper than with NTL, and without the TV i reckon it'll half my monthly bill. Not bad for (up to) nearly 3x the speed.

The only thing that could stop me would be the one year contract i'm tied into. I think it'd be cheek to ask me to honour that, given the trouble i've had, mind you. I'll have a look about the forum for people who've had success in breaking the contract due to terrible service and see what i come up with...

Jules · 28-06-2005, 19:29

I am yet again amazed at the help people get at this forum, all these people trying to help I bet you wouldn't get that at Bulldog......Just a thought before you jump ship

Ignition · 28-06-2005, 19:31

Quote:

Originally Posted by mrlipring on a cable 'modification' forum

I've had nothing but bother recently. There's a thread on cableforums about it, it's 8 pages at the moment. **** only knows how many times i've had to call them, and i'm getting my FOURTH engineer visit in a fortnight tomorrow afternoon. *****.

Makes me think i should have just said **** it, and got a dbox2 and some car boot modems... ***** that they are.

Ta.

Stephen · 28-06-2005, 19:40

thats what we get after all the help we have been offering, at least he is getting tech visits, my parents have had loads of trouble with their ADSL from BT cause the line is faulty, they visited once and charge for the pleasure and now won't come out again as they are sticking to 'its my dads PC' causing the ADSL to drop.

There are some really ungrateful people around.

mrlipring · 28-06-2005, 19:59

Quote:

Originally Posted by Ignition

Ta.

First off, what i say on other forums should stay on other forums. Especially private forums.

Importantly, though, i'm ****ed off with NTL as a whole, as an entity - not you personally, or any of the people who've tried to help. I'm ****ed off at the organisation. I'm ****ed off with the service.

While others have DBOX2s and cloned modems, i'm paying for a broken service. Where's the justice? The feeling of having a clear conscience? I believe i called NTL *******s on another forum. Going to quote that at me?

I'm not annoyed at Ignition, or Tommy the technician, or whoever else has tried to help (and there are a few!). They've tried to help to the best of their ability with the tools available to them. It's not their fault that it's not working. Nor is it anyone at the indian call centre's fault. Hence my good manners while communicating, despite the inner yearning to tell 'em all where they can stick the ambit. I restrain myself, however, because i'm angry at NTL. Not individuals. As i said before, i do customer services nonsense for a living. Were it applicable, you sure as hell wouldn't find me helping out after hours like you do. I'll do what i'm paid for, and i'll do it well, but when 5 o'clock comes, i'm gone. Unless i'm stuck on a call. Grr...

But yeah, the point is that you're a person. Tommy's a person. You're all doing a job. Some do it better than others. I'm not angry at some guy doing his job. I'm angry at the length of cable, the circuit board, whatever it is that's causing the problem. I'm angry at NTL.

Quote:

Originally Posted by whyme38

I am yet again amazed at the help people get at this forum, all these people trying to help I bet you wouldn't get that at Bulldog......Just a thought before you jump ship

I'm nothing but grateful for the help people have given me, but i'm also thoroughly fed up of phoning NTL every day, going through the same crap over and over again. I'm fed up of things not working like they should. This thread's about my internet not working. I could be going on about the STB being crap as well.

Knowing my luck the BD service would be crap as well, but BD at least offer a one-month contract. If people don't like it, they can vote with their feet. Whether that's a show of confidence in themselves or a marketing bluff i neither know nor care. It gives the end-user the same benefit.

Any big company will have problems. NTL's network is a patchwork one, and the whole operation, like any big company, is spread across the country (world, now) and fragmented. There will be problems, and some problems won't be fixable.

I can do without the hassle. I like to complain as much as the next guy, but when it's gone on this long, with me doing this much legwork (conservative guess is that i've spent 8 hours on the phone to NTL in the last few weeks, and sat around for as many hours waiting on engineer visits) i get fed up with it.

I'm sure you lot are fed up of hearing me moan too, but (a) it's a place for me to keep track of everything that's going on, (b) it's a place for others to see what's happening - perhaps they're having similar problems (and i know a few are) and lastly (c) it stops me from going postal.

Bottom line - don't take offence when i call the company names, and thanks for the therapy!

__________________

Quote:

Originally Posted by DarthYoda

thats what we get after all the help we have been offering, at least he is getting tech visits, my parents have had loads of trouble with their ADSL from BT cause the line is faulty, they visited once and charge for the pleasure and now won't come out again as they are sticking to 'its my dads PC' causing the ADSL to drop.

There are some really ungrateful people around.

apologies if what i've posted just after you has cleared some of this up, and this edit is unnecessary, but the point is that i shouldn't NEED all this help.

I've been constantly thankful, to both people on here and on the telephones, but in the last few days my patience has worn very thin.

It's so frustrating to have gone from a very stable ADSL connection in my old flat to this flakey connection. When it's working it's fast for downloading and the pings are great for gaming which is all i'm interested in, it just breaks more than i'd be happy with. More than is, imo, acceptable.

I planned on starting a small business (which has been put on hold for now for a bajillion reasons). i'd have needed a business line for that, and i most certainly would not have been happy had the service been as flaky as it is just now.

Had it been BT giving me the same trouble, I'd have been as noisy about it, trust me. I hope your parents are making a fuss.