Latest NTL special offers - useful when renegotiaing after contract is up

[simon9975]

Just spoke to ntl and they are cutting my bill by a whopping £34.99 a month,
Giving me free 2mb b/b for year+talk24 for £14.50 a month,

So saving£ 299 per with b/b
+
£120 per year with talk24 so total yearly saving of£419. 00 well chuffed with that.

Rung accounts department to confirm everything and all is set up on next months bill

[Jules]

Come on Si share, how did you manage that?

[orangebird]

The less money ntl make, the less they can invest in services and products. You're all shooting the customer base as a whole in the foot.

[Paul K]

Originally Posted by orangebird

The less money ntl make, the less they can invest in services and products. You're all shooting the customer base as a whole in the foot.

Totally agree, if everyone here rings up and demands these sort of sweeteners all that will happen is the rest of NTLs customers will end up paying more for a seriously impacted service.

[Neil]

Originally Posted by Paul

Totally agree, if everyone here rings up and demands these sort of sweeteners all that will happen is the rest of NTLs customers will end up paying more for a seriously impacted service.

One could argue that if the customer was happy in the 1st place with the service/product, then they wouldn't need/want any form of discount.

Originally Posted by Neil

One could argue that if the customer was happy in the 1st place with the service/product, then they wouldn't need/want any form of discount.

true, but people getting the idea they only have to threaten to take their business elsewhere, in order to get a retention deal, isn't right, either

[Paul K]

Originally Posted by Neil

One could argue that if the customer was happy in the 1st place with the service/product, then they wouldn't need/want any form of discount.

One could also argue that if they aren't happy then they should find out if the grass is actually greener etc

[Stuart]

Originally Posted by Neil

One could argue that if the customer was happy in the 1st place with the service/product, then they wouldn't need/want any form of discount.

If NTL do keep bribing people to stay on (as it sounds like they are doing), they will have a reduced income with which to improve services.

[orangebird]

Originally Posted by Neil

One could argue that if the customer was happy in the 1st place with the service/product, then they wouldn't need/want any form of discount.

I'm not talking about those that have had bad service (although I have to say, I'm not so cheap as to accept shoddy goods/services for less money, I'd personally go elsewhere and pay the full price for a better service/goods )

Some people are just taking the **** though. Ringing up with empty threats just to see what they can screw out of ntl.

[Jules]

Ok I feel guilty now so I wont be ringing up threatening to leave etc

I was pleased when I got a speed increase but because I didn't want to change my STB I am now on a faster speed for £7 a month less so I wont be greedy and try to screw them for more



Not only that but I might get Orangebird on the other end of the phone lol

[Seti]

I feel bereft all these people ringing up to moan and I've just stayed the same since I started on my own with NTL about 6 years ago. I think I get the best deal in any case, so to be honest I don't care about talk 24 becasue it would make my bill bigger as I have the family pack.

I don't mind paying for Broadband because I use it and I think 3mb at £38 is pretty reasonable. I may complain if it went up to £40 but then I have the option of droping my television and just having a base pack to save money. So no I won't be phoning asking for new deals just because.

Sian

[Neil]

Originally Posted by orangebird

I'm not talking about those that have had bad service (although I have to say, I'm not so cheap as to accept shoddy goods/services for less money, I'd personally go elsewhere and pay the full price for a better service/goods )

Some people are just taking the **** though. Ringing up with empty threats just to see what they can screw out of ntl.

I'm absolutely not disagreeing with you.

I do feel that if any discounts are offered (to prevent to move to ADSL for example), then ntl should insist on a 12 month contract.

I still believe that ntl only have themselves to blame for not putting a proper structure/procedure in place when it comes to 'retention' offers.

[simon9975]

Referance my discounts that i have been offered all i asked was is there anything that could be done to reduce the bill?even contemplated reducing the b/b to a slower speed but didn't have chance as the chap on the phone staright away without hesitattion said b/b free for a year and your telephone what can we do?knock the line rental on the head that was it the offer was there from what i said,i even asked about having the tv put back on as my 12mth contract with sky is up and he wasn't bothered about putting the tv on which would of meant me paying more to ntl but then would of had the tv.
In my opinion yes some cases are get what i can out of ntl but on the other side of the coin the staff are throwing all sorts of offers at people and there just toog ood to say no to,surley there limited to the ampunt they can give away or been authorised from management above to give these deals away,and financial sides of things must surley of been looked into for these offers to be given in the first place.
Just my opinion

RE: The customer loyality package, I was doing some training today and found the average customer expectancy in a contract is now 18 months.

[Chrysalis]

A customer on a discount tied into a new 12 months defeintly is better for a company then no customer at all even if its at a loss, but the problem here is as already stated the tie in isnt been added and people are ringing up for the sake of it due to word getting out that NTL are struggling with customer turnover hence making it easy with retentions.