It's really getting on my nerves now... - Page 2

nfs6600 · 16-06-2005, 14:15

Quote:

Originally Posted by bontrager

ring tech support and they will send someone over, probably wont fix it, but will at least get them to check that off their list... then you can badger them to provide a different modem....

Ok, so tech support are going to book on a technician..the tech is then going to attend and do nothing about it? Believe it or not our technicians and ntl as a whole want customers problems resolving asap. WHy should he badger them for a new modem if the modem turns out not to be at fault?

__________________

Quote:

Originally Posted by mrlipring

He keeps telling me that if he sends out an engineer and they don't find a problem with the modem they'll charge me ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£100. That'll be shining bright. It's intermittent, ffs.

Did you talk to Swansea or India? Whoever it was has misinformed you. Mr Wilcox decided it in the best interests not to give call-out charges. So don't worry about that.

mrlipring · 16-06-2005, 14:24

I'm assuming india for tech support. Somewhere here for booking the appointment. I'm basing that purely on accents. I'd imagine there are Indians in Swansea, mind.

The problem's not with my pc. They assure me it's not power levels. Ergo it's the modem, no?

nfs6600 · 16-06-2005, 14:51

Quote:

Originally Posted by mrlipring

I'm assuming india for tech support. Somewhere here for booking the appointment. I'm basing that purely on accents. I'd imagine there are Indians in Swansea, mind.

The problem's not with my pc. They assure me it's not power levels. Ergo it's the modem, no?

Well we shall soon see tomorrow won't we

let us know the outcome

mrlipring · 16-06-2005, 17:06

I expect i'll be back here saying "modem didn't misbehave, back to square one"...

Djofyork · 16-06-2005, 19:18

if i where u m8 if the tech guy doesnt sort it get the call center manager on the phone he'll sort it out fast if u say u want to make an official complaint to his boss about crap customer care.

16-06-2005, 19:46

Quote:

Originally Posted by nfs6600

Ok, so tech support are going to book on a technician..the tech is then going to attend and do nothing about it? Believe it or not our technicians and ntl as a whole want customers problems resolving asap. WHy should he badger them for a new modem if the modem turns out not to be at fault?

yeah, it took me 3 technicians before the turkeys at NTL realised it wasnt actually my connection...

and yeah, if rebooting the modem fixes the problem, chances are it is actually the modem. My suggestion was to get NTL out so they can cross things off their list and you can then move onto other things, which could well be the modem....

mrlipring · 16-06-2005, 23:48

Everything's pointing towards the modem, or something affecting the modem. According to the tech support guy, he looked back over the last 24 hours, and the power levels have been level.

I honestly believe it's the modem overheating though. It gets pretty hot.

Chris W · 17-06-2005, 00:02

Interesting... with SACMs tsb have no reliable way of looking at the last4 24hours activity (different story with a STB).

I would imagine the problem is a downstream power level, as most TSB agents don't check this.... PM me the mac address of the modem, or your current ip and i'll have a look next week.

Web-Junkie · 17-06-2005, 00:21

This might be a moot point now, but if you have a friend on NTL broadband could you have tried their modem on your connection and vice versa just to see if your modem really is the problem?

mrlipring · 17-06-2005, 07:54

Quote:

Originally Posted by Web-Junkie

This might be a moot point now, but if you have a friend on NTL broadband could you have tried their modem on your connection and vice versa just to see if your modem really is the problem?

None of my friends are daft enough to be on NTL.

Anyway, the catchment area from which a modem would need to be to work at my place is kinda limiting, and i REALLY don't wanna go changing mac addresses on other people's modems.

Quote:

Originally Posted by monkeybreath

Interesting... with SACMs tsb have no reliable way of looking at the last4 24hours activity (different story with a STB).

I would imagine the problem is a downstream power level, as most TSB agents don't check this.... PM me the mac address of the modem, or your current ip and i'll have a look next week.

So... He lied to me? I'll pm you the mac address if/when i don't get satisfactory results today. Thanks.

mrlipring · 17-06-2005, 09:33

Ok, i got a swap for a shiny new 200, so fingers crossed...

Web-Junkie · 18-06-2005, 22:46

Quote:

Originally Posted by mrlipring

None of my friends are daft enough to be on NTL.

Anyway, the catchment area from which a modem would need to be to work at my place is kinda limiting, and i REALLY don't wanna go changing mac addresses on other people's modems.

I've been on NTL broadband for about 4 years and only had about 4 or 5 really bad times, but I know how you feel with an intermittent problem as I had one when the upstream went west and I couldn't upload anything. But would NTL acknowledge a problem? It took me 5 phonecalls to get them to admit a fault

then about a month to fix it, but it DID get sorted!!

The MAC address is registered to the modem, not the computer, so you can take your modem to anyone who has NTL BB and plug in your modem and it will work, just the IP might change.

Nice to see you eventually got a swapout, now the million dollar question: is it behaving itself?

Chris W · 19-06-2005, 01:06

Quote:

Originally Posted by Web-Junkie

The MAC address is registered to the modem, not the computer, so you can take your modem to anyone who has NTL BB and plug in your modem and it will work, just the IP might change.

not quite true... modems are provisioned to specific UBRs and DHCPs, if connected to another they may well only get a pre-registration configuration.

However, having said this, if you are trying the modem on someone's connection who lives in the local area, chances are their modem is provisioned the same as yours.

mrlipring · 19-06-2005, 02:50

still going strong...

mrlipring · 20-06-2005, 20:24

aaaaaaaaaand it died an hour ago. Same as before. Perhaps it took a few days to heat up sufficiently...

Either way, i'm not a happy bunny.

Perhaps it's a one-off. I'll wait and see.