Transferring email address from Dialup account, to Broadband account?!?!

[shaiboy_uk]

Hi All,

Wonder if anyone can help, as been given different answers from Blueyonder over this.

My future father in law has broadband connection in his house, which was used upstairs, while he had dialup downstairs. He now has a wireless setup, so can share the broadband to the users downstairs. He wanted to cancel the dialup service, but the email address he uses, it linked to the dialup account.

So is there a way to transfer the email address in question, to the broadband account, to allow him to cancel the dialup service, without losing emails and the email address?

Any help, very much appreciated.

Cheers
Shaiboy_UK

[Chris W]

It is definately possible with ntl... so i would imagine that telewest can do it as well... not 100% sure though.....

[shaiboy_uk]

Hi,

anyone 100% sure?

Cheers
Shaiboy_UK

[paulyoung666]

give em a ring and ask , i assume it is a free call to c.s. as is ntl

[Angua]

Is it the same ISP? i.e. is the last part of the address the same @blahblah or whatever? If so there "should" be no problem.

[shaiboy_uk]

Originally Posted by paulyoung666

give em a ring and ask , i assume it is a free call to c.s. as is ntl

Hi,

called CS do want anything to do with it, say call Blueyonder.
called blueyonder TS, told "no" told yes, "i'll arrange a call bacl, no call back. Phoned again, "someone will get back to you" nothing.

Cheers
Shaiboy_UK

[shaiboy_uk]

Originally Posted by Angua

Is it the same ISP? i.e. is the last part of the address the same @blahblah or whatever? If so there "should" be no problem.

Hi,

Yes its the same ISP, i thought that was clear. Blueyonder dialup and Blueyonder Broadband with a Blueyonder email address. All Blue hehe

Need a defo answer with someone that can do this for him?

Cheers
Shaiboy_UK

Originally Posted by shaiboy_uk

Hi,

Yes its the same ISP, i thought that was clear. Blueyonder dialup and Blueyonder Broadband with a Blueyonder email address. All Blue hehe

Need a defo answer with someone that can do this for him?

Cheers
Shaiboy_UK

it seems blueyonder no longer offer a 'pay as you go' dialup option - from looking at the website, anyway, I'm happy to be wrong

- which is a pain, as that is the fallback with ntl - we recently converted our subscription dialup account to pay as you go, and we still keep the email addy for the account.

[shaiboy_uk]

Originally Posted by homealone

it seems blueyonder no longer offer a 'pay as you go' dialup option - from looking at the website, anyway, I'm happy to be wrong

Hi,

But he doesn't want to have a Pay As You Go account, just wants to move the address over to his broadband account, so he can cancel the dialup account!

Cheers
Shaiboy_UK

[Angua]

Has he tried getting the PAYG e-mails from the broadband account? I would think it wouldn't hurt to try.

[shaiboy_uk]

Originally Posted by Angua

Has he tried getting the PAYG e-mails from the broadband account? I would think it wouldn't hurt to try.

Hi,

Sorry but what does that have to do with the matter? like most if not all of pop3 accounts, you can access them on any ISP, PAYG or Broadband.

The point of this post, is the email address in question is tied to Dialup £12.99 a month account, but as he has wireless Broadband now, he doesn't need the Dialup and wants to cancel it, and transfer the email address from the Dialup account to the Broadband account, to KEEP the address.

Cheers
Shaiboy_UK

[Paul K]

Unless we have any helpful BY staff who post here from work then I'm afraid the only way to transfer the email account details from the dial-up to the BB account will be by getting back on the phone to CS and asking to speak to a supervisor/ team leader so that you can explain what you want to do and get the relevant answer. It should in theory be possible to transfer the account across ( I know it's been done by NTL CS) but it will depend greatly on what software BY use to manage their accounts.

[shaiboy_uk]

Originally Posted by Paul

Unless we have any helpful BY staff who post here from work then I'm afraid the only way to transfer the email account details from the dial-up to the BB account will be by getting back on the phone to CS and asking to speak to a supervisor/ team leader so that you can explain what you want to do and get the relevant answer. It should in theory be possible to transfer the account across ( I know it's been done by NTL CS) but it will depend greatly on what software BY use to manage their accounts.

Hi,

Cheers for all the replies.
I've done as you said, and don't get any further forward, team leader won't return call. And when asked for the Team Leader in question, he's not available!

Thanks anyway.

Cheers
Shaiboy_UK

[Paul K]

Originally Posted by shaiboy_uk

Hi,

Cheers for all the replies.
I've done as you said, and don't get any further forward, team leader won't return call. And when asked for the Team Leader in question, he's not available!

Thanks anyway.

Cheers
Shaiboy_UK

It's at this point that we all realise that BY CS is just as fallible as NTLs. Are you contacting CS at the same time of day each time? If so can you try at a different time to see if you can get hold of someone that is willing to spend a couple of minutes tranfering the account details?

[shaiboy_uk]

Originally Posted by Paul

It's at this point that we all realise that BY CS is just as fallible as NTLs. Are you contacting CS at the same time of day each time? If so can you try at a different time to see if you can get hold of someone that is willing to spend a couple of minutes tranfering the account details?

Hi,

Spoke to another CS Team Leader today, and they say it has nothing to do with CS and that i should be speaking to BY Tech Support! ARGH! and i have, but no hope there.

I think this may be one of those things that might just make him cancel his TW/BY service.

Cheers
Shaiboy_UK