Speed Rochdale

[th'engineer]

I can tracert to the UBR no problem had the multiple firewall for over 12 months. I have checked it without a firewall routers out of the circuit but its still the same.
1 no connection
2 check router
3 check pc
4 disconnect routers
5 check connection
6 then phone NTL

[th'engineer]

Update
Not sure whats happening had an update yesterday that it might be a level problem.
Might be a stream RF, Might be something else NTL are investigating.
Will update when more information is forthcoming
Thanks to all those involved in trying to sort it out who use cable forum
It is appreciated

[th'engineer]

Update

I understand a few things have been tweaked not sure what, but its improved

pings are now lower and pages load will carry on monitoring it

[jonifen]

I (in Castleton, Rochdale) have also been having slight problems with my connection. Not so much running slow, but if I go on a Q3 server (either empty or full - on 2 diff jolt servers on same IP), I find that every 45-50secs, I get a green line on the lagometer. I have put out a continual ping (ping ip -t) on command prompt and it mirrors the issue there.

I am at work at the moment so cannot provide numbers at the moment. We have been experiencing a small problem on a handful of channels (five is one of them) where we get a shadow effect on the picture. It's rare that it happens nowadays, used to be more common... keep meaning to call NTL, but since I first said "I'm gonna call em next time it happens so they can hopefully see any current issues", its happened less - usually when I'm out and I find out from my partner or the kids when I get home.

Could these 2 issues be related? Reason I ask is that the shadowing doesnt occur when I'm playing online.
Same thing happens on 2 diff PCs, both running XP Pro SP2, connected through a Samsung STB using a Linksys BEFW11S4 router. We have the 2Mb package.

(Reason I post here is because it could be related to speed issues in Rochdale)

[th'engineer]

Castleton might be the same problem


i thought it was sorted until today

Target Name: www.ntlworld.com
IP: 62.253.162.30
Date/Time: 04/06/2005 13:02:23
1 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms [192.168.2.1]
2 2 ms 2 ms 2 ms 2 ms 2 ms 2 ms 2 ms 4 ms 2 ms 2 ms [192.168.0.1]
3 123 ms 589 ms * 8 ms 257 ms 39 ms 286 ms 339 ms 234 ms 11 ms [10.23.48.1]
4 221 ms 695 ms * 13 ms 226 ms 13 ms 283 ms 310 ms 204 ms 15 ms oldh-t2cam1-a-v115.inet.ntl.com [80.5.164.61]
5 191 ms * * 13 ms 197 ms 23 ms 349 ms 370 ms 173 ms 382 ms mant-t2core-a-ge-wan62.inet.ntl.com [213.104.242.41]
6 158 ms * * 10 ms 165 ms 10 ms 322 ms * 180 ms 350 ms man-bb-a-so-230-0.inet.ntl.com [62.253.184.57]
7 199 ms * * 11 ms 320 ms 18 ms * * 150 ms 320 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
8 299 ms * * 82 ms 296 ms 16 ms * * 266 ms 307 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
9 267 ms * * 50 ms 264 ms 15 ms * * 250 ms 275 ms win-dc-a-v903.inet.ntl.com [213.105.174.34]
10 295 ms * * 22 ms 300 ms 16 ms * * 189 ms 243 ms www.ntlworld.com [62.253.162.30]
__________________

Target Name: www.ntlworld.com
IP: 62.253.162.30
Date/Time: 04/06/2005 13:02:25

1 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms [192.168.2.1]
2 2 ms 2 ms 2 ms 2 ms 2 ms 4 ms 2 ms 2 ms 2 ms 2 ms [192.168.0.1]
3 * 8 ms 257 ms 39 ms 286 ms 339 ms 234 ms 11 ms 2940 ms 3513 ms [10.23.48.1]
4 * 13 ms 226 ms 13 ms 283 ms 310 ms 204 ms 15 ms 2908 ms * oldh-t2cam1-a-v115.inet.ntl.com [80.5.164.61]
5 * 13 ms 197 ms 23 ms 349 ms 370 ms 173 ms 382 ms 2947 ms * mant-t2core-a-ge-wan62.inet.ntl.com [213.104.242.41]
6 * 10 ms 165 ms 10 ms 322 ms * 180 ms 350 ms 2851 ms * man-bb-a-so-230-0.inet.ntl.com [62.253.184.57]
7 * 11 ms 320 ms 18 ms * * 150 ms 320 ms 2953 ms * man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
8 * 82 ms 296 ms 16 ms * * 266 ms 307 ms 2930 ms 3659 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
9 * 50 ms 264 ms 15 ms * * 250 ms 275 ms 2898 ms 3762 ms win-dc-a-v903.inet.ntl.com [213.105.174.34]
10 * 22 ms 300 ms 16 ms * * 189 ms 243 ms 2866 ms 3729 ms www.ntlworld.com [62.253.162.30]
__________________

Target Name: www.ntlworld.com
IP: 62.253.162.30
Date/Time: 04/06/2005 13:07:47

1 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms [192.168.2.1]
2 2 ms 2 ms 2 ms 2 ms 2 ms 2 ms 2 ms 2 ms 2 ms 2 ms [192.168.0.1]
3 435 ms 457 ms 640 ms 76 ms 70 ms 8 ms 313 ms 9 ms 8 ms * [10.23.48.1]
4 478 ms 666 ms 612 ms 98 ms 175 ms 10 ms 283 ms 89 ms 14 ms 28 ms oldh-t2cam1-a-v115.inet.ntl.com [80.5.164.61]
5 448 ms 636 ms 644 ms 68 ms 145 ms 18 ms 331 ms 59 ms 125 ms 10 ms mant-t2core-a-ge-wan62.inet.ntl.com [213.104.242.41]
6 416 ms 605 ms * 37 ms 113 ms 44 ms 299 ms 100 ms 92 ms 11 ms man-bb-a-so-230-0.inet.ntl.com [62.253.184.57]
7 386 ms 707 ms * 9 ms 85 ms 10 ms 269 ms 70 ms 61 ms 10 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
8 658 ms 682 ms * 16 ms 132 ms 17 ms 351 ms 45 ms 39 ms 37 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
9 567 ms 650 ms * 15 ms 101 ms 76 ms 445 ms 17 ms * 17 ms win-dc-a-v903.inet.ntl.com [213.105.174.34]
10 535 ms 856 ms * 22 ms * 44 ms 415 ms 17 ms * 16 ms www.ntlworld.com [62.253.162.30]

[jonifen]

th'eng, where are you getting this information from in the layout you have it in?

I will remember to post up some results from home when I get back... I'm in work again

Originally Posted by th'engineer

Castleton might be the same problem


i thought it was sorted until today

Target Name: www.ntlworld.com
IP: 62.253.162.30
Date/Time: 04/06/2005 13:02:23
1 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms [192.168.2.1]
2 2 ms 2 ms 2 ms 2 ms 2 ms 2 ms 2 ms 4 ms 2 ms 2 ms [192.168.0.1]
3 123 ms 589 ms * 8 ms 257 ms 39 ms 286 ms 339 ms 234 ms 11 ms

Snip

Looking at these traceroutes tells me this is a local issue i suggest you report it, Then someone can come take a look at your levels and the return link to your ubr.

[th'engineer]

Originally Posted by Bill C

Looking at these traceroutes tells me this is a local issue i suggest you report it, Then someone can come take a look at your levels and the return link to your ubr.

Bill thanks for the advice have e-mailed our mutual friend who checked out the levels.
I hope that this is only a temp problem

jonifen i am in castleton near slattocks are you in same area

[jonifen]

Originally Posted by th'engineer

jonifen i am in castleton near slattocks are you in same area

not very far away at all, I am just off manchester rd near mayfield rugby club.


--

getting strange pings to the first hop (that the stb?)
my router isnt even mentioned on there... weird

traceroute to www.ntlworld.com (62.253.162.30), 30 hops max, 38 byte packets
1 10.23.0.1 (10.23.0.1) 7.975 ms 9.937 ms 22.446 ms
2 oldh-t2cam1-b-ge99.inet.ntl.com (80.5.164.189) 8.420 ms 8.560 ms 9.926 ms
3 mant-t2core-b-ge-wan81.inet.ntl.com (213.104.242.201) 11.038 ms 10.184 ms 12.461 ms
4 man-bb-b-so-210-0.inet.ntl.com (62.253.184.61) 8.768 ms 17.627 ms 8.092 ms
5 win-bb-a-so-300-0.inet.ntl.com (62.253.185.138) 62.048 ms 17.247 ms 22.793 ms
6 win-dc-a-v900.inet.ntl.com (62.253.188.162) 20.285 ms 20.947 ms 14.222 ms
7 * * *
8 * * *

it goes on through 9, 10, 11 up to 30 (max hops tested) and they're all starred out.
But, I can get on the site no problems. Same thing happens if I send the traceroute through port 80. bizarre!

Originally Posted by jonifen

not very far away at all, I am just off manchester rd near mayfield rugby club.


--

getting strange pings to the first hop (that the stb?)
my router isnt even mentioned on there... weird

traceroute to www.ntlworld.com (62.253.162.30), 30 hops max, 38 byte packets
1 10.23.0.1 (10.23.0.1) 7.975 ms 9.937 ms 22.446 ms
2 oldh-t2cam1-b-ge99.inet.ntl.com (80.5.164.189) 8.420 ms 8.560 ms 9.926 ms
3 mant-t2core-b-ge-wan81.inet.ntl.com (213.104.242.201) 11.038 ms 10.184 ms 12.461 ms
4 man-bb-b-so-210-0.inet.ntl.com (62.253.184.61) 8.768 ms 17.627 ms 8.092 ms
5 win-bb-a-so-300-0.inet.ntl.com (62.253.185.138) 62.048 ms 17.247 ms 22.793 ms
6 win-dc-a-v900.inet.ntl.com (62.253.188.162) 20.285 ms 20.947 ms 14.222 ms
7 * * *
8 * * *

it goes on through 9, 10, 11 up to 30 (max hops tested) and they're all starred out.
But, I can get on the site no problems. Same thing happens if I send the traceroute through port 80. bizarre!

That traceroute seems fine to me.

[jonifen]

Originally Posted by Bill C

That traceroute seems fine to me.

Is the first hop not the STB?
If so, surely I would get lower pings than that? If I send continual pings to that IP, they come back extremely varied... possible relation to the "ghosting" we get now and then?

If I rang NTL to report this "ghosting" problem, would I get told to call back when it reoccurs? Reason we're holding back reporting it is for this reason as we have been told other times to do this (when the box was dropping out to black screen and not showing many channels)

[compfreak]

Iâ₠¬ÃƒÆ’¢â€žÂ¢m from Rochdale and live just out side Castleton and over the past 2 †“ 3 weeks ive been having quite bad power levels I have a sacm and a set top box. The only way I can use my cable modem is if disconnect the set-top-box if I leave it on Iâ₠¬ÃƒÆ’¢â€žÂ¢m lucky if I get to use the internet for 10mins before it disconnects,, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve added some of my power readings here from 192.168.100.1 when I have the set-top-box on. I have a mate who has the same problem who lives just a few streets awayââ‚ ¬Ã‚¦

Type : Ambit ETH/USB Combo Cable Modem

Cable modem : Ambit Cable Modem

MAC address : **************

IP address : 192.168.100.1

Downstream Receive Power Level : -5.80 dBmv

Downstream SNR : 44.23 dB

Upstream Transmit Power Level : 61.00 dBmv

Type : Ambit ETH/USB Combo Cable Modem

Cable modem : Ambit Cable Modem

IP address : 192.168.100.1

Downreastm Receive Power Level : -0.05 dBmv



Downstream SNR : 37.15 dB

Upstream Transmit Power Level : 61.00 dBmv

Type : Ambit ETH/USB Combo Cable Modem

Cable modem : Ambit Cable Modem

MAC address : ******************

IP address : 192.168.100.1

Downstream Receive Power Level : -14.92 dBmv

Downstream SNR : 31.73 dB

Upstream Transmit Power Level : 61.00 dBmv

[th'engineer]

compfreak & jonifen the only way NTL can sort your problem out is to report it looking at location it could be something local know that the main cab is in the village centre .
So it could be a problem there if you report it something can be done but you have to have a few people report it before they will look at it.

Please if you have problems in castleton report them

[jonifen]

Originally Posted by th'engineer

know that the main cab is in the village centre

I wasn't aware of this... is it near the community centre? If so, the doors have probably been blown off by the kids that hang around there (bringing us onto another thread lol).

I'm in work again today, but am off tomorrow so I'll call NTL up. The account is actually in my partner's name, but I'll report all the problems - if they really need to speak to her though, I'll have to call back when she gets home from work (she normally passes the phone to me anyway).

[*DJB*]

Hey Engineer, you have'nt got that Frontera parked on the cable have you


DJB