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The 'Help' button on my remote seems to be constantly on. The button presses down & out like any other, but inside it must be constantly depressed. Therefore have to take batteries out as Help page just goes on / off and no other button can be pressed.
But make sure you send the old remote back as they WILL bill you £15 for the replacement. Is it just the help button do all the other buttons work correctly
yep do as i suggested in my first post it sounds apparent it is faulty, provided you return the old one in the provided returns pack you will not be charged.
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