ntl open Sunday!!! - Page 3

shredder · 03-06-2005, 00:48

yeah we got a mail about it this week, though it's only the swansea and teesside staff who are working, manchester faults is closed, wonder how long it will be til i have to work sundays????

Racingdick · 03-06-2005, 09:11

isnt it just swansea who are taking calls thou?

shredder · 03-06-2005, 09:17

yeah that's what i said! swansea, and teesside (despatch)

Racingdick · 03-06-2005, 09:19

haha.. i'm still asleep mate

Angua · 03-06-2005, 09:24

Good news. At least if there is a problem customers will feel one day nearer to a possible solution.

Lets just hope the folks who work from a script are not involved. I am sorry to say that if I get one of those I hang up and try again.

03-06-2005, 09:30

yeah this is good news

even though they wont be able to do much till the next day, its always nice to know someone is there

Racingdick · 03-06-2005, 09:30

Quote:

Originally Posted by Angua

Lets just hope the folks who work from a script are not involved. I am sorry to say that if I get one of those I hang up and try again.

shredder · 03-06-2005, 09:47

i'm just having a cup of tea before i come in, would rather be in bed! i'd hate to be going in this sunday! though i admit it is necessary to be open on a sunday, even if not to have a place for cmrs to call but so the queues to get through are not sooooo long on mondays!

orangebird · 03-06-2005, 16:35

This has just been published on the intranet...

Isn't it great that ntl employees are the last to know everything going on at ntl....

Racingdick · 03-06-2005, 16:40

well, some of us knew 3weeks ago as we are part of the trial.. but i see your point!

shredder · 03-06-2005, 21:20

yeah i got a mail on wednesday evening!

**Mick** · 03-06-2005, 22:07

Quote:

Originally Posted by orangebird

This has just been published on the intranet...

Isn't it great that ntl employees are the last to know everything going on at ntl....

I see your point OB, but technically your not the last to know - There is still millions of ntl customers who don't know this, its only those customers, techs, CSR's and visitors of this site that know of this first hand because after all, it was feedback from customers on this site and the fact that we are now working closely with ntl, that helped ntl decide to open a fault service on a Sunday. IMO I think its a massive achievement that a website dedicated to the cable industry and its customers, has helped influence an ntl decision, something which in the past has been said on this site, would never happen.

sleepless · 03-06-2005, 22:52

Quote:

Originally Posted by Mick

I see your point OB, but technically your not the last to know - There is still millions of ntl customers who don't know this, its only those customers, techs, CSR's and visitors of this site that know of this first hand because after all, it was feedback from customers on this site and the fact that we are now working closely with ntl, that helped ntl decide to open a fault service on a Sunday. IMO I think its a massive achievement that a website dedicated to the cable industry and its customers, has helped influence an ntl decision, something which in the past has been said on this site, would never happen.

So I can blame you and your ilk for the breakdown of family life due to the forcing of weekend work on parents who are not able/fortunate to work elsewhere. Thanks

Derek · 03-06-2005, 23:05

Quote:

Originally Posted by orangebird

This has just been published on the intranet...

Isn't it great that ntl employees are the last to know everything going on at ntl....

Sadly thats always been the way. My team used to use this site and digitalspy to find out what was happening in Ntl before we got asked by customers.

I remember when Sky Sports Xtra launched we asked one of the managers if it was true it was launching. We were told in no uncertain terms that it was not and to tell customers this.
Once we turned one of the office boxes to 950 and asked "Well whats that then?" she turned a quite scary shade of red and hurried off into her office.

After a few hours we got a hastily photocopied sheet of paper telling us what had been getting denied but was floating about various sites for a few days beforehand.

spike7451 · 03-06-2005, 23:38

Is it me,or are a lot of us long suffering (lol) NTL workers always the last to know anything!Having to rely on sites like this to find out just what the fudge is going on!!???Part of the problem i think is that us field engineers,be it faults or installs,dont have regular access to the work intranet except when we get into the office,which may be as little as 1 hour a week!Until Harmony is eventually rolled out,this 'lack of internal communication 'problem will go on....and on......and....
M