Connection problems

bt57 · 02-06-2005, 14:33

Apologies if this has already appeared.
I'm trying to access internet/e-mail via a client pc- my network is connected by Belkin 4 port router and both systems are using windows xp. checked out cables etc. and all seems fine - even get icon showing that I'm connected!
the errors I'm seeing are:- in internet it's "cannot display page"
e-mail errors are "the conection to the server has failed.Account:'pop3ntlworld.com'server:smtp.ntlwo rld.com;[rotocol:smtp,port: 25, secure(ssl):no,socket error:10061,error number: 0x800ccc0e
and also the conection to the server has failed. account : 'pop3.ntlworld.com;server:pop.ntlworld.com;pop3,po rt:110. secure(ssl: no, socket error:10061, error number: 0x800ccc0e
tried contacting ntl support on phone to be told that networking isn't supported. please help!!

MovedGoalPosts · 02-06-2005, 16:05

to Cable Forum

Canyou confirm if your broadband is via a Set Top Box (STB) or Cable Modem (CM). You have completely swithced off your STB/CM, router and all PCs after having plugged it all in together, and then rebooted?

The errors you post suggest it is your email client that is not connecting. Can you confirm you can access the internet using internet explorer?

Assuming you have no access to any broadband service, a couple of troubleshooting things to try.

Firstly if you disconnect one PC from the network router and connect it direct to the CM/STB, power down the CM/STB and PC then restart, do you get a connection and can you then use IE on that one PC? If you can get a connection we know your broadband is working OK and can then start to look at your network setup.

If you are using a STB you will need to register the router as the computer that connects to the broadband network. It can be easier to "spoof" (copy) the MAC address of the PC you already have registered with ntl from the first days you set up broadband, than to register the new router's identity. Your router manual should tell you how to do this spoofing.

bt57 · 02-06-2005, 16:48

Hi, I'm using an ntl cable modem and I'm currently using the "host" pc.
to connect to the internet/e-mail.
the "client" pc is unable to connect to email / internet (usually thru IE)
Alao tried re-sitting cables etc.

Paul K · 02-06-2005, 16:54

You are connected via a router but you are using the "host" pc? How are you connected? Are both PCs connected to the router?

ian@huth · 02-06-2005, 16:54

Quote:

Originally Posted by bt57

Hi, I'm using an ntl cable modem and I'm currently using the "host" pc.
to connect to the internet/e-mail.
the "client" pc is unable to connect to email / internet (usually thru IE)
Alao tried re-sitting cables etc.

Can you explain your set-up as talking about host and client suggests something other than two computers connected to your cable modem through a router.

Paul K · 02-06-2005, 16:58

Quote:

Originally Posted by ian@huth

Can you explain your set-up as talking about host and client suggests something other than two computers connected to your cable modem through a router.

To me it sounds like he has a router but is sharing the connection via a PC

I hope it was just a mistake in the explanation.

bt57 · 02-06-2005, 17:00

sorry about the confusion - 2 pc's 1 router 1 computer ok connecting to i/net + e-mail the other is giving me the probs.

ian@huth · 02-06-2005, 17:01

Quote:

Originally Posted by Paul

To me it sounds like he has a router but is sharing the connection via a PC

I hope it was just a mistake in the explanation.

That's what I thought or even going modem>pc>router>pc. May have had the two computers connected via crossover then got router and used crossover cable to connect to the one he originally had as client.

Paul K · 02-06-2005, 17:02

I take it you connect like this
Cable modem to Router to PC1 and PC2 ???
Can you ping any IP addresses from the PC that is giving problems?
If you go to start menu, run and type cmd and press enter, type ipconfig /all
what IP address etc do you get?

bt57 · 02-06-2005, 17:03

you got it, thanks

ian@huth · 02-06-2005, 17:04

Quote:

Originally Posted by bt57

sorry about the confusion - 2 pc's 1 router 1 computer ok connecting to i/net + e-mail the other is giving me the probs.

Still confused.

What is connected to what and what type of cables are being used?

Paul K · 02-06-2005, 17:05

You should have patch cables from router to cable modem and from router to both PCs. Have you checked you aren't using a cross over between the router and the non working PC? Could you swap cables to check?

bt57 · 02-06-2005, 17:06

192.168.2.35 & 192.168.2.17 ????

Paul K · 02-06-2005, 17:09

I take it those are the IP addresses from 2 different PCs lol.
Ok those are normal IP adresses if you have a router in the way. Does the rest of the information match between the 2 PCs?

bt57 · 02-06-2005, 17:20

yes ip addresses from the 2 pc's... other info looks ok