ITV Channels.

[COOPERMAN]

Is anyone else experiencing freezing on the ITV channels? Thanks.

[orangebird]

Originally Posted by COOPERMAN

Is anyone else experiencing freezing on the ITV channels? Thanks.

Nope, was watching GMTV a little while ago and all was fine.

[COOPERMAN]

Still freezing even now.

[Paul K]

Did you contact CS about the problem? Does it happen to any other channels or is it just ITV and what ITV area are you in? No problems here but then we are on Sky

[COOPERMAN]

No haven't telephoned CS. It's ITV London Carlton / LWT.

[Paul K]

Calling CS might help, it could just be a signal problem that they can identify from their and resolve or it might be that you need a call out booked. Not calling CS will just drag the problem out and wind you up even more

[Stuart]

If you are having problems, please report it to NTL. I am not saying people on here are not willing to help (they are, and have proved it many times), it's just you cannot guarantee that any NTL employees with the ability to do something about the problem will be around. If it's a problem covering an area, NTL will probably already know about it, but it's best to report it again anyway. If it's a problem specific to your installation, they probably won't know about it.

If they don't know there is a problem, they will not fix it.

If you phone NTL and tell them about it, you KNOW they know about it, then the ball is in their court.

[COOPERMAN]

Thanks for all the replies. I'll do it tomorrow if it's still doing it.

[Paul K]

Originally Posted by scastle

If you are having problems, please report it to NTL. I am not saying people on here are not willing to help (they are, and have proved it many times), it's just you cannot guarentee that any NTL employees with the ability to do something about the problem will be around. If it's a problem covering an area, NTL will probably already know about it, but it's best to report it again anyway. If it's a problem specific to your installation, they probably won't know about it.

If they don't know there is a problem, they will not fix it.

If you phone NTL and tell them about it, you KNOW they know about it, then the ball is in their court.

And then you can come back here and moan if they don't sort it out lol Seriously though, ring CS and speak to them, if one of our helpful NTL peeps see your thread then they can double check what's been done to resolve and may even be able to sort it for you if it's something that frontline CS cannot see or fix.
__________________

Originally Posted by COOPERMAN

Thanks for all the replies. I'll do it tomorrow if it's still doing it.

Tomorrow? What's wrong with now? The sooner you call the sooner it can be sorted.

[SLM]

How are these channels itv2,ch4,itv3 and e4+1 if these are the same as itv it could be a levels trouble on one freq.

[COOPERMAN]

ITV2 was doing it, not checked CH4 E4and+1. But someone posted that their CH4 was sticking.

[roseandjim]

I have exactly the same happening here in Nottingham - I have called CS twice - 1st call got me a box refresh that didn't help - 2nd call got me an engineer visit booked for tomorrow am. Not too bad service at all really as it is only a mildly irritating fault and I can still watch tv - Thanks folks!

[invisibleboy]

whats the point of ITV again

[Flubflow]

I too had ITV2 freezing, jittering, blanking etc only for a couple of seconds at a time but quite frequently (say every 5 or 10 minutes) last night when I was watching "Chancer" (don't laugh, I liked that series! ).
Most of the other main channels I checked around that time seemed OK.
Nothing unusual in the STB error log. I suspect the problem might have been at the source perhaps.

[COOPERMAN]

Must be a fault with ntl then. It's getting annoying. I can see a SKY dish being erected very soon me thinks.