18-04-2005, 16:17
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#16
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Inactive
Join Date: Oct 2003
Location: 2nd CPU to the right & past the cache
Posts: 1,949
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Re: Troubleshooting
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Originally Posted by TelewestEmployee
This service is here to control quality we understand people are finding it difficult to use. So between calls i have been designated to answer as many as possibles
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cable forum is known to all service providers, i'm not aware if they respond to notes placed on but all are read by each company
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Either way, I think it's fantastic you're officially sanctioned. WTG Telewest.
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18-04-2005, 16:21
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#17
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: Troubleshooting
Quote:
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Originally Posted by TelewestEmployee
This service is here to control quality we understand people are finding it difficult to use. So between calls i have been designated to answer as many as possibles
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cable forum is known to all service providers, i'm not aware if they respond to notes placed on but all are read by each company
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NTL certainly know about Cableforum and its predecessors but have failed up to now to take advantage of the opportunities and feedback provided. I have suggested a similar system to Simon Duffy in the past and he told me he would consider it but nothing doing yet other than the meeting with Mick and Simon which could eventually lead to something similar.
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18-04-2005, 16:25
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#18
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cf.mega poster
Join Date: Jun 2003
Posts: 2,499
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Re: Troubleshooting
What a refreshing scenario.
I used to offer plenty of help but got clamped somewhat by my employers.
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26-05-2005, 23:16
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#19
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Inactive
Join Date: May 2005
Posts: 2
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Re: Troubleshooting
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Originally Posted by TelewestEmployee
Hi guys i'm a telewest Customer Care advisor if you have any problems regarding your services or need troubleshooting add a note and i will respond as soon as i recieve
regards
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hi i have a analogue box it seems to have stuck ot self on one channel the trouble channel the picture is waivy but the sound is clear i have tried to change channel from box and remote but it wont do anything it stays locked on this channel please help
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27-05-2005, 20:05
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#20
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: Aquiss FTTP (900M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 29,640
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Re: Troubleshooting
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Originally Posted by afi786
hi i have a analogue box it seems to have stuck ot self on one channel the trouble channel the picture is waivy but the sound is clear i have tried to change channel from box and remote but it wont do anything it stays locked on this channel please help
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Would this be the box you say (in your other post) that you "bought from ebay" ? Such a box is unlikely to have been legally sold, and as such you are not likely to get any help from a TW employee.
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FYI: TelewestEmployee has not logged in since mid April anyway.
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