Nokia 7270 problem

dilli-theclaw · 21-05-2005, 21:22

So I've just got this phone.

Which I managed to take ONE picture on. Now whenever I try to access the camera it just comes up with.

'Operation failed' - then 'Camera on standby'

I've done a 'factory reset'... But this doesn't seem to completely reboot the phone.

Can anyone tell me the code to do a full reset on this phone?

Any help would be much appreciated.

Paul K · 21-05-2005, 22:20

How old is it Dili?

Derek · 21-05-2005, 23:41

If the factory reset (in the menu, security code of 12345 or 00000) didn't do the trick then you might need to get the software on the phone updated.

Most larger carphone warehouses seem to have Nokia service centres in them who should be able to do this for you.

TBH it sounds like the phone is knacked and will probably need replaced.

dilli-theclaw · 22-05-2005, 07:30

It is exactly 2 days old.

It's actually Buxom Woman's new phone from O2 (She had my razr)

I called them up and basically they said as it's within 14 days I'd need to send the whole lot back.

I guess I'll have to do that then

Oh well.

Thanks anyway everybody

Paul K · 22-05-2005, 07:36

2 days and it's knackered already? Send it back, somehow it looks like it shouldn't have been sent out

dilli-theclaw · 22-05-2005, 07:42

Quote:

Originally Posted by Paul

2 days and it's knackered already? Send it back, somehow it looks like it shouldn't have been sent out

Tha'ts 2 days NOW - The camera went about 2 hours after I'd charged it up for the first time.

It's just irritating as Buxom Woman has told everyone her new number. And the O2 bods won't replace just the phone. They say that she'll have to redo the credit check and get a new phone number and everything.

Either that or wait for 2 weeks THEN phone them.

Anyway I'm off to work shortly so I'll have to have a think about it then.

Thanks again

Paul K · 22-05-2005, 07:59

Err that sounds like rubbish mate, why would she have to go through the credit checks again for sending a faulty unit back? That would suggest they are terminating the contract and forcing her to restart it due to equipment failure

I would get onto O2 again and ask for a supervisor since it is obvious that she isn't ending her contract but is only asking for a working phone. If they refuse I would mention trading standards since O2 would be terminating her contract for nothing.
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I'd get on the phone and ask for a manager, ask why you are being told that everything will have to start from scratch again when all you want is a working mobile and if they don't give you a good enough reason I would point out that if they end the contract there is no good reason why you would bother to initiate a new one with O2

Then I would contact the complaints review service and Otelo to compain about a 2 day old mobile failing and to cap it all you being told that if it goes back you have to go through all the credit checks etc. It's not as if much would have changed in 2 days is it

dilli-theclaw · 22-05-2005, 18:00

Thanks for all that - I'll give them another call tomorrow when I get home from work

dilli-theclaw · 23-05-2005, 17:58

Buxom woman called them this morning and they are now sending a new phone out

She can be quite masterful when she wants to be

Chimaera · 23-05-2005, 18:00

Quote:

Originally Posted by dilligaf1701

Buxom woman called them this morning and they are now sending a new phone out

She can be quite masterful when she wants to be

Girl Power!!

Well done Buxom Woman

dilli-theclaw · 25-05-2005, 12:36

So it's update time.

I got the new one this morning. Which worked fine....

Right until I plugged it into charge.

Now it's totally dead. (I also tried it with the battery from the one that's going back)

What can I say?

I think Buxom Woman is going to tell them to stuff it altogether. And I don't think I'll ever get another nokia phone.

One VERY irritated Dilli and Buxom Woman

Derek · 25-05-2005, 13:43

Quote:

Originally Posted by dilligaf1701

I think Buxom Woman is going to tell them to stuff it altogether

Just make sure it is folded out first

It almost sounds as though they have a dodgy batch or are 'recycling' returns. My current employers have a nasty habit of sending out phones which have already been returned to customers when they report a fault...

If you aren't getting a Nokia I'd recommend a Sony Ericsson K700i. Or anything that isn't a Motorola.

Raistlin · 25-05-2005, 13:46

Must be a faulty batch mate.

I've had countless Nokias and never had a problem with any of them

dilli-theclaw · 25-05-2005, 13:48

Quote:

Originally Posted by dezzo

Just make sure it is folded out first

It almost sounds as though they have a dodgy batch or are 'recycling' returns. My current employers have a nasty habit of sending out phones which have already been returned to customers when they report a fault...

If you aren't getting a Nokia I'd recommend a Sony Ericsson K700i. Or anything that isn't a Motorola.

The replacement phone didn't come in a seald box. (The original one did). But the replacement did work briefly. MMMmmm

The motorola Razr V3 that buxom woman has (from me) is working just fine.

Anyway I have to wait 'till she gets back from school with peter to see what shes doing.
__________________

Quote:

Originally Posted by Raistlin

Must be a faulty batch mate.

I've had countless Nokias and never had a problem with any of them

It's the first nokia I've had problems with. But I'm not going to ask her to get another one.

Paul K · 25-05-2005, 13:51

Get on the phone, ask for a supervisor, point out the cr*p you have already been through due to faulty equipment being sent out. Point out that you are extremely unhappy with what has happened and make sure they are aware of how close you are to moving to a new provider. Drop the word incentive into the chat a couple of times and see if they take the bait

It sounds as though someone sent a returned phone out which would point to human error/ bad training/ audit failure etc, if you decided to try one more time with them make sure they know it's their final chance. You never know what they will offer to keep a customer