Very Poor Speed - can you help?

parky · 16-04-2005, 21:55

I have 2MB broadband via a Samsung STB.
When it was upgraded to 2MB I had a great 2MB service and all the tests I did confirmed the speed.

Recently I have noticed the speed has got worse and worse, so much so these are the type of figures I am getting now :-

Sat, 16 Apr 2005 21:49:09 GMT
1st 128K took 3659 ms = 35822 Bytes/sec = approx 298 kbits/sec
2nd 128K took 6582 ms = 19914 Bytes/sec = approx 166 kbits/sec
3rd 128K took 3712 ms = 35310 Bytes/sec = approx 294 kbits/sec
4th 128K took 3539 ms = 37036 Bytes/sec = approx 308 kbits/sec

They are really poor for a 2MB service.

I have reset / rebooted the STB but it has made no difference.
The STB is showing the right service level of stb-mid (2MB) and NTL tell me that I have the correct service set at their end, but it is still rubbish.

Anyone have any ideas?

I am have a Mac running OS X, but I don't see how that would be affecting the poor download speeds, as it was working great 1 week ago.

Ian

Ignition · 16-04-2005, 22:35

If a passing mod (with your permission) could supply me with your IP address be happy to see what I can do with it.

I know it's a cack and MI5 like way to go about things but thanks to a flood of PMs and the odd email about 'postcode xxxx xxx last night went offline for an hour, what happened?' I'm not the easiest person to reach right now.

Earwig · 16-04-2005, 23:46

Quote:

Originally Posted by Ignition

I know it's a cack and MI5 like way to go about things but thanks to a flood of PMs and the odd email about 'postcode xxxx xxx last night went offline for an hour, what happened?' I'm not the easiest person to reach right now.

Always the few that spoil it for the many......

You helped me out a few times and for that I am greatful. Just hope all the abusers don't put you off helping other people....

parky · 21-04-2005, 13:26

Quote:

Originally Posted by Ignition

If a passing mod (with your permission) could supply me with your IP address be happy to see what I can do with it.

I know it's a cack and MI5 like way to go about things but thanks to a flood of PMs and the odd email about 'postcode xxxx xxx last night went offline for an hour, what happened?' I'm not the easiest person to reach right now.

Hi, I still have the problem with poor web surfing speeds, pages seems to take an age to come up, and it is not a problem with the computer as far as I can see as other machines like mine have no issues.

It really feels like I am on a fast dial-up line rather than a 2MB line.

Email me at idparkinson@yahoo.co.uk

Ian

rockland · 21-04-2005, 19:10

mine is exactly the same..... i'm going to cancel all my ntl services by the end of the week....

tv (no interactive access, box crashes)
2mb broadband (more like fast dial up)
land line telephone (this is fine, but could they really get this wrong ?)

cancellation will impove me blood pressure !!!

highlandlassie · 26-04-2005, 06:15

mines is the same as well

Tue, 26 Apr 2005 06:13:32 UTC
1st 128K took 8984 ms = 14589 Bytes/sec = approx 121 kbits/sec
2nd 128K took 8813 ms = 14873 Bytes/sec = approx 124 kbits/sec
3rd 128K took 9125 ms = 14364 Bytes/sec = approx 120 kbits/sec
4th 128K took 8593 ms = 15253 Bytes/sec = approx 127 kbits/sec

rockland · 26-04-2005, 07:34

i had some help from one of the chaps on here but it didn't improve things unfortunately.

i am calling bt tonight to start the process of changing phone, tv and broadband.

highlandlassie · 26-04-2005, 12:35

Rockland - I had a very nice welsh chap (sorry can't remember his name) help me out today - it ended up taking a couple of hrs, which I didn't mind, as I said I would just go into town and spend some of hubby's money

just came back on and speed is brilliant - well done NTL

- my speed results below

Tue, 26 Apr 2005 12:32:31 UTC
1st 128K took 532 ms = 246376 Bytes/sec = approx 2050 kbits/sec
2nd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
3rd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
4th 128K took 563 ms = 232810 Bytes/sec = approx 1937 kbits/sec

rockland · 26-04-2005, 12:40

i've had luck too !

i've called ntl today to cancel all my services..... they have offered me quite a substantial credit to my broadband account if i stay with them and said i would get a call back by their senior technican tonight to talk it through.....
i've still cancelled my t.v and phone service and i'm moving to sky and bt but if they can sort my internet tonight then i might hang around for a little while longer.

it's just soooooo bloody frustrating !!!!!

mcc28 · 26-04-2005, 17:13

Hi,

I wonder if anyone can help, before I resort to ntl's helpdesk.

I upgraded to 2MB service on 5th April (Samsung STB), and for first week I was quite pleased with the service. However in the last week or so I've noticed a slow down in speed.

After seeing this thread I ran a speed-test, below, and it confirmed problems with download speeds.

Rather than getting stuck on the phone I was wondering if some nice person could give any pointers.

Using XP connect to a router which is connected to the STB. No other PC's accessing the router when test was run.

cheers

Mark
+++++++++++++++++++++++++++++++++
Dan Elwell's Broadband Speed Test (unregistered)
Speed Test Report 05/04/26 17:27 - Full test

Test conducted at: 26/04/2005 17:27:25
Test sequence: Full test

Please note that these results are a snapshot of this particular moment. Run the test a few times to ensure maximum accuracy. Although the test has been constructed to be highly accurate, no guarantees can be made to the level of accuracy experienced in everyday use.

Test 1: Ping times to UK servers

Ideally, you should get a result of around 30 ms (lower is better)

gold.ac.uk: 15.3 ms
broadbandspeedtest.co.uk: 12.3 ms
meto.gov.uk: 28.5 ms
clara.net: 14.8 ms

The results of this test indicate no problems.

Test 2: Ping times to European servers

Ideally, you should get a result of around 50 ms (lower is better)

sunsite.cnlab-switch.ch: 44.8 ms
gmd.de: 78.8 ms
lycos.es: 53 ms
uvsq.fr: 31.5 ms

The results of this test indicate no problems.

Test 3: Ping times to east-coast USA servers

Ideally, you should get a result of around 120 ms (lower is better)

aeneas.mit.edu: 103.3 ms
ibiblio.org: 139.5 ms
unet.brandeis.edu: 95.8 ms
unet.brandeis.edu: 101.5 ms

The results of this test indicate no problems.

Test 4: Ping times to west-coast USA servers

Ideally, you should get a result of around 160 ms (lower is better)

ucsb.edu: 181 ms
mirrors.usc.edu: 197.7 ms
mirrors.tds.net: 164.3 ms
stanford.edu: 157.5 ms

The results of this test indicate no problems.

Test 5: Ping times to east Asia servers

Ideally, you should get a result of around 300 ms (lower is better)

meisei-u.ac.jp: 272.5 ms
apache.cdpa.nsysu.edu.tw: 304 ms
zentek-international.com: 334.5 ms
opensourcecommunity.ph: 402.3 ms

The results of this test indicate no problems.

Test 6: Ping times to Australian servers

Ideally, you should get a result of around 350 ms (lower is better)

ains.net.au: 399.3 ms
mirror.pacific.net.au: 411.7 ms
froggy.com.au: 433.7 ms
froggy.com.au: 441 ms

Your ping times are slightly poorer than expected.

Test 7: Ping times to central Asian servers

Ideally, you should get a result of around 300 ms (lower is better)

oynasana.com: This test failed due to a server timeout or other error.
sai.msu.su: 81.3 ms
apache.rin.ru: 84.5 ms
apache.officepark.ru: 90 ms

The results of this test indicate no problems.

Test 8: Download speeds from UK servers

Ideally, you should get a result of around 2048 Kb/s (higher is better)

apache.rmplc.co.uk: 1888 Kb/s

The results of this test indicate no problems.

Test 9: Download speeds from European servers

Ideally, you should get a result of around 2048 Kb/s (higher is better)

xenia.sote.hu: 1534 Kb/s

This result is much poorer than expected and should be investigated.

Test 10: Download speeds from east-coast USA servers

Ideally, you should get a result of around 2048 Kb/s (higher is better)

reverse.net: 1608 Kb/s

Your download speeds are slightly poorer than expected.

Test 11: Upload speeds to the Speed Test Server

Ideally, you should get a result of around 200 Kb/s (higher is better)

Not conducted: You must register this software in order to perform this test.

Please click 'What's This?' for information on registering this software to enable this test.

Test 12: Packet loss en route to a UK server

Ideally, you should get a result of around 0 % (lower is better)

zeniiia.linux.org.uk: 0 %
vantage.myby.co.uk: 0 %

The results of this test indicate no problems.

Test 13: Packet loss en route to a European server

Ideally, you should get a result of around 0 % (lower is better)

lycos.es: 0 %
eu.uu.net: 0 %

The results of this test indicate no problems.

Test 14: Packet loss en route to an east-coast USA server

Ideally, you should get a result of around 0 % (lower is better)

mirror.cc.vt.edu: 0 %
nyi.net: 0 %

The results of this test indicate no problems.

End of testing.

This report was collated using Dan Elwell's Broadband Speed Test. For more information or to download, please visit www.broadbandspeedtest.net.

Generated 26/04/2005 17:27:25 using test version 3.0.316 - unregistered COPY

Raistlin · 26-04-2005, 17:16

Do you get better tests if you remove the router from the equation?

What STB do you have?

Do you have any other software running that might be connected to the internet?

mcc28 · 26-04-2005, 17:20

Quote:

Originally Posted by Raistlin

Do you get better tests if you remove the router from the equation?

Not tried, the router's been there for ages. Will check at some stage, but I think it's okay..

Quote:

Originally Posted by Raistlin

What STB do you have?

New Samsung

Quote:

Originally Posted by Raistlin

Do you have any other software running that might be connected to the internet?

No other software running when speed test done.

Cheers

Mark