Broadband Doesn't Work

[orangebird]

Originally Posted by Musicman

Yes I agree, that I do not believe that will be a problem, in fact the foreman has already said to pass the bill to him, if there is one.

That might be a little difficult (someone in CS correct please), but I believe that those charges are added onto your account bill....

Though if the fault is where I believe it is, where it comes onto my property, I will have a problem, as it will be due to bad installation.

We will have to wait and see what the engineer says!

That's simple, ntl will sort that out. Good luck, whichever way it goes!

[Musicman]

Originally Posted by Neil

Good luck with that!

Well he does won the company, and I owe him for the work, so I will just knock it off what I owe him!!

[Chris W]

Originally Posted by orangebird

That might be a little difficult (someone in CS correct please), but I believe that those charges are added onto your account bill....

correct

although the OP would know whether or not it is a chargable booking, as they would have been informed at the time it is done. I presume as it hasn't been mentioned there is no charge in this case.

[Musicman]

Well the engineer called round yesterday, took one look at where the cable goes through the brick wall (6 inches above the pavement) at a right angle, pulled the cable back through and he instantly saw that the cable was damaged at this point.

I suspect, the vibration due to the work will of caused the damage as a result of bad installation, as there is no way, that moving the cable around a bit would of stripped off the outer sheath of the cable.

However there was no mention of any charge for the replacement cable. This is happening Friday, and I assume that they pull the new cable through the conduit, using the old cable, as the conduit will be buried by then.

[purenuman]

Originally Posted by Musicman

.................and I assume that they pull the new cable through the conduit, using the old cable, as the conduit will be buried by then.

No! They will dig up your new driveway

[ian@huth]

Originally Posted by Musicman

Well the engineer called round yesterday, took one look at where the cable goes through the brick wall (6 inches above the pavement) at a right angle, pulled the cable back through and he instantly saw that the cable was damaged at this point.

I suspect, the vibration due to the work will of caused the damage as a result of bad installation, as there is no way, that moving the cable around a bit would of stripped off the outer sheath of the cable.

However there was no mention of any charge for the replacement cable. This is happening Friday, and I assume that they pull the new cable through the conduit, using the old cable, as the conduit will be buried by then.

If the cable is damaged just as it goes through the house wall is that after the brown (or whatever colour) box normally fitted on the outside wall. I can't see why the engineer couldn't have sorted it there and then as it should only be a short cable length from the brown box to the internal white box.

[Musicman]

Originally Posted by purenuman

No! They will dig up your new driveway

Well I will be off to ADSL world then
__________________

Originally Posted by ian@huth

If the cable is damaged just as it goes through the house wall is that after the brown (or whatever colour) box normally fitted on the outside wall. I can't see why the engineer couldn't have sorted it there and then as it should only be a short cable length from the brown box to the internal white box.

No the cable is damaged, just as it enters the boundary of my property just above the access thingymejig in the pavement!

Well I was also not impressed with the box on the outside of the house, was not impressed that the wires are free to fall out of it, with the slightest pull!