Troubleshooting

TelewestEmployee · 18-04-2005, 13:29

Hi guys i'm a telewest Customer Care advisor if you have any problems regarding your services or need troubleshooting add a note and i will respond as soon as i recieve

regards

nn012 · 18-04-2005, 14:15

hi, welcome to the forum. I do have a problem with the tv service, after the last update to software (when the volume bar colour changed) the tv picture and the mini-guide have shifted a lot to the left cutting out some of the picture (this is more eveident when the box is in RGB mode), is there any plans to fix this and if so, when?

**Paul** · 18-04-2005, 14:18

Mr TW employee.

Frank · 18-04-2005, 14:30

Welcome to CF, and thanks for helping out

TelewestEmployee · 18-04-2005, 14:33

Quote:

Originally Posted by nn012

hi, welcome to the forum. I do have a problem with the tv service, after the last update to software (when the volume bar colour changed) the tv picture and the mini-guide have shifted a lot to the left cutting out some of the picture (this is more eveident when the box is in RGB mode), is there any plans to fix this and if so, when?

Im sorry to hear about this, if you can make me aware of how long your service has been like this? if you are at home if i could have the serial number of your box or your customer reference number to check the switch which you are connected to (e'g previous faults, reported problems)

Alternativley go to your TW Interactive Home screen, then click on settings, then go to the display screen, click ok and check the 3rd box down for wide screen format (looking for alignment)

Any problems please let me know

Halcyon · 18-04-2005, 14:50

Nice to have another helpful person join the forums. Enjoy your time here.

TelewestEmployee · 18-04-2005, 14:59

not a problem I' am in work till 5 tonight and back in from 8 onwednesday morning so will respond when arrive back if not available

MetaWraith · 18-04-2005, 15:04

Quote:

Originally Posted by Halcyon

Nice to have another helpful person join the forums. Enjoy your time here.

TWE, welcome to the mad house that is Cable Forum.

With more people like you signing up, CF looks set to remain one of the premier help sites of its kind around.

ian@huth · 18-04-2005, 15:29

Quote:

Originally Posted by TelewestEmployee

not a problem I' am in work till 5 tonight and back in from 8 onwednesday morning so will respond when arrive back if not available

Hi and

to Cableforum.

Nice to see some Telewest presence on here. As it appears that you are posting from work, what are Telewests views on helping in this fashion?

TelewestEmployee · 18-04-2005, 15:53

we have a designated quality control team that checks each forum that is known to Telewest and Blueyonder in the UK, the information is then passed to the technicians in each are we service also the changes are then placed on the blueyonder and telewest websites and also our intranet service which we check for every call made to us

ian@huth · 18-04-2005, 15:56

Quote:

Originally Posted by TelewestEmployee

we have a designated quality control team that checks each forum that is known to Telewest and Blueyonder in the UK, the information is then passed to the technicians in each are we service also the changes are then placed on the blueyonder and telewest websites and also our intranet service which we check for every call made to us

Now that sounds like customer service.

**Paul** · 18-04-2005, 16:01

Quote:

Originally Posted by TelewestEmployee

we have a designated quality control team that checks each forum that is known to Telewest and Blueyonder in the UK, the information is then passed to the technicians in each are we service

Really

So is Cable Forum officially "known" to this team then ?

I hope ntl are reading this .....

TelewestEmployee · 18-04-2005, 16:05

this has only taken effect from the previous Monday as some customers are finding it hard to use Blue torials on the Blueyonder web page. As im pretty sure there are many people who are dissatisfied, and between my calls i have been assigned with responding to as many as possible

ian@huth · 18-04-2005, 16:05

Quote:

Originally Posted by Paul M

Really

So is Cable Forum officially "known" to this team then ?

I hope ntl are reading this .....

You got that wrong Paul! You should have said:

Quote:

Originally Posted by Paul M

Really

So is Cable Forum officially "known" to this team then ?

I hope ntl are reading this .....

TelewestEmployee · 18-04-2005, 16:13

This service is here to control quality we understand people are finding it difficult to use. So between calls i have been designated to answer as many as possibles
__________________

cable forum is known to all service providers, i'm not aware if they respond to notes placed on but all are read by each company