pace or samsung. problems with my box

martikus · 16-04-2005, 00:00

hi im a new subscriber to ntl. i have been given a pace tv box and the menu's keep freezing or when i scan through the channel the picture keeps flickering. my girlfriend who used to live at my address had a pace box in her name and that one was even worse. should i contact c/s to try and get a samsung box put in? are they any better than the pace ones? thanks in advance for your comments.

MovedGoalPosts · 16-04-2005, 01:39

The Samsung boxes are "better" than most PACE boxes. One of the biggest differences is the Samsung's have better performance for supporting broadband

If the picture on the PACE keeps freezing, especially if different STBs have shown similar problems, it suggests there is a fault with the signal strength or even perhaps the wiring. Contact ntl's Customer Services, faults and require that they send an engineer to check and adjust.

martikus · 16-04-2005, 01:44

i did have an engineer come out and do a thorough check when i had problems with my broadband and he did fix a problem with my levels. that was 2 months ago when the account was in my ex's name. the broadband was resolved but the problems with the tv still remain. (the bb is through a seperate modem)

spiderplant · 16-04-2005, 12:13

The levels can be OK for broadband but still wrong for TV. Or it could be some entirely different fault. Call Customer Services.