Ntl Burn in hell

Pingzone · 10-04-2005, 12:45

[I am very stressed]

Ok.. So yesterday I called NTL and payed ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£150 on my bill ready for the bill due date.

3 hours later ive been cut off....

So I call them back.

'Sorry sir it looks like the payment wasnt taken properly, Your services will be restored within 2 hours'

Ok fine.

All comes back on within an hour.

Sunday, Im sat there watching TV and BANG it all goes off again. Phones gone, tV's gone.

No 24/7 support - Complete ****e.

I know for a fact I have ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£30 oweing on my bill. With my credit limit set at ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£210, So it cannot be a nonpay issue.

How can NTL stay open? I mean this is a complete shambles.

I really am at the end of my teather with NTL now.

scrotnig · 10-04-2005, 13:18

Sounds like someone's forgotten to suspend the credit limit on your account, which needs to be done when a payment is taken over the phone as it's a couple of days before it actually shows on your account.

They restore the services, but then if the limit isn't suspended, at some point the system notices and knocks you back off again.

Pingzone · 10-04-2005, 13:33

Yep...

But this is the 2nd time in 2 days...

Ive called the BB tech support line... But they cant help So I'll have to wait until tomoz to kick ass.

Thx for your quick reply

poolking · 10-04-2005, 18:44

why are you ringing the BB tech support line when it has nothing to do with broadband?

Graham M · 10-04-2005, 18:47

So because you're too impatient to wait til tomorrow you're clogging up the Broadband support phoneline for people who actually need support on their broadband? Nice one

(woot 1001st Post - didnt notice my 1000th

)

**Mick** · 10-04-2005, 18:52

Quote:

Originally Posted by Zeph

So because you're too impatient to wait til tomorrow

Erm, I don't think its a case of being impatient at all Zeph. A customer has the right to feel angry when they have been badly let down by ntl and there is no quicker way to a resolution now until tomorrow.

Quote:

Originally Posted by poolking

why are you ringing the BB tech support line when it has nothing to do with broadband?

Are you sure about that? Or is it a typo?

Pingzone · 10-04-2005, 18:54

could it be my BB stopped?

**Paul** · 10-04-2005, 19:09

Well you could move to BT, and then try getting them to fix a fault on Sunday - but I don't think you will fair any better.

Graham M · 10-04-2005, 19:26

Quote:

Originally Posted by Mick

Are you sure about that? Or is it a typo?

Think he meant the problem not being anything to do with BB.

And err well i guess but you gotta have a day off somewhere.

**Mick** · 10-04-2005, 19:29

The issue here is not soley about faults being closed on a Sunday. It would surely help matters if it was open. The main issue here is the customer has not been appropriately dealt with and now they are left high and dry with no TV services until they can get it resolved when they ring tomorrow morning.

It's lousy timing when TV services break over the weekend especially after closing time on a Saturday. It's even more lousy when you think you have got a problem sorted with ntl, only for it to come back up and having to wait further more to get the problem resolved, yet again.

Pingzone · 10-04-2005, 19:45

Thx for standing up for me Mick, people have seemed to jump on me :s

The thing that annoys me is that this is the 2nd time in 2 days.

And the bill is paid!

Telephonist · 10-04-2005, 20:07

It's about time people started sticking up for the disgruntled customer who has a genuine grievance, and started roasting an incompetant NTL service which leaves them high and dry.

**Mick** · 10-04-2005, 20:09

Quote:

Originally Posted by Pingzone

Thx for standing up for me Mick, people have seemed to jump on me :s

Yes no problem. Sorry if some seemed to have jumped on you, I am sure they didn't mean to. Perhaps they have forgotten your a new member and they need to be a little bit more gentle and more sympathetic to your problem.

Quote:

Originally Posted by Pingzone

The thing that annoys me is that this is the 2nd time in 2 days.

And the bill is paid!

Yes it sure is annoying, I have been in a similar situation more than once and its not nice, not nice at all. Please come back and let us know how you get on tomorrow. Oh and whilst I have the opportunity, let me welcome you to the site.

brits · 10-04-2005, 21:12

Well I am sure compensation is in order for you loss of service....

Wahoooo 2 post at last...

ok so it aint as good as the 1000 above but hey its a start

10-04-2005, 21:15

Quote:

Originally Posted by Mick

The issue here is not soley about faults being closed on a Sunday. It would surely help matters if it was open. The main issue here is the customer has not been appropriately dealt with and now they are left high and dry with no TV services until they can get it resolved when they ring tomorrow morning.

Damn right!

I never appreciated how much I'd come to count on broadband and cable TV until, as I mentioned in another message, someone from House Moves managed to kill my service last Friday instead of Monday the 18th as I asked them to!