Paaaainfullll Boadband speed.

[bdav]

Hi - My first post, so here goes!

2MB BB, 3 TV STBs.

Have recently had 3rd STB installed, which has been faulty (choppy picture), so had NTL come out to replace it today. Thats all fine now. Yesterday, internet started going at about 10KbitSec, fluctuating between that and full speed (would stick at 10 KBPS for about half an hour, then go to full speed for 10 mins roughly). Asked NTL engineer blokey about it today, and he said it would etiher work, or not. And it might as well not be. All in all, he couldnt be bothered to look at it for me.

Any ideas what it could be? All connections ok, tried through router on several PCs, and direct PC <-ethernet->modem.

[Raistlin]

Does your internet come through one of the STBs or through a Stand-Alone Cable Modem (SACM)?
__________________

Sorry, no manners apparently, to CF

[paulyoung666]

signal level problem maybe , and may i you as well

[bdav]

Originally Posted by paulyoung666

signal level problem maybe , and may i you as well

Thanks!

I've been trying to get to the web interface on the NTL branded Standalone modem, yet with no luck. When connected straight in with the ethernet cable, and ip set to 192.168.100.2 on the PC. Cant even ping 192.168.100.1

any ideas?

[Rik]

Originally Posted by bdav

Thanks!

I've been trying to get to the web interface on the NTL branded Standalone modem, yet with no luck. When connected straight in with the ethernet cable, and ip set to 192.168.100.2 on the PC. Cant even ping 192.168.100.1

any ideas?

Check Connection settings in IE and make sure you arent using a proxy this will stop you accessing the CM configuration.

Which firewall software do you use also if any?

[Raistlin]

You will have problems connecting to the CM if you are specifying an IP on the PC when it is connected directly to it.

Make sure you haven't got your firewall set to stop you accessing the CM.
Set your connection to get an IP address automatically.
Reboot the CM and then the PC.
Now try again.

Your PC should pick up the IP address assigned to it by the CM.

[bdav]

Right. Connected, straight ethernet cable. No firewall or other internet impairing stuff. Is the address i need the one that appears as "Default Gateway" in the windows Lan status thingy?

[bdav]

Right.

I worked out the whole web interface thing

This is what i've got:

Procddure

Status

Comment

Acquire Downstream Channel 402750000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Disabled Disabled

Downstream Status

Downstream Lock : Locked Downstream Frequency : 402750000 Hz Downstream Modulation : QAM64 Downstream Interleave Depth : 32 Downstream Receive Power Level : -5.1 dBmV Downstream SNR : 34.2 dB

Upstream Status

Upstream Channel ID : 3 Upstream Transmit Power Level : 41.75 dBmV Upstream Symbol Rate : 2560 Ksym/sec Upstream Frequency : 22000000 Hz Upstream Mini-Slot Size : 4

Interface Rate

System Up Time 301 (Sec)
Packet Num Packet Rate Ethernet / In 850 2.823920 Ethernet / Out 2049 6.807309 Cable / In 1383 4.594685 Cable / Out 299 0.993355 -----------------------------------------------------------------

This is what im getting with the robin whatshisface speed test:
(im on 2mb)
Fri, 08 Apr 2005 10:35:56 GMT
1st 128K took 1082 ms = 121139 Bytes/sec = approx 1008 kbits/sec
2nd 128K took 1402 ms = 93489 Bytes/sec = approx 778 kbits/sec
3rd 128K took 1632 ms = 80314 Bytes/sec = approx 668 kbits/sec

Fri, 08 Apr 2005 10:36:45 GMT
1st 128K took 30 ms = 4369067 Bytes/sec = approx 36351 kbits/sec
2nd 128K took 30 ms = 4369067 Bytes/sec = approx 36351 kbits/sec
3rd 128K took 40 ms = 3276800 Bytes/sec = approx 27263 kbits/sec

Fri, 08 Apr 2005 10:37:11 GMT
1st 128K took 811 ms = 161618 Bytes/sec = approx 1345 kbits/sec
2nd 128K took 8112 ms = 16158 Bytes/sec = approx 134 kbits/sec
3rd 128K took 1892 ms = 69277 Bytes/sec = approx 576 kbits/sec

Fri, 08 Apr 2005 10:38:09 GMT
1st 128K took 1161 ms = 112896 Bytes/sec = approx 939 kbits/sec
2nd 128K took 1022 ms = 128250 Bytes/sec = approx 1067 kbits/sec
3rd 128K took 2093 ms = 62624 Bytes/sec = approx 521 kbits/sec

4th 128K took 8682 ms = 15097 Bytes/sec = approx 126 kbits/sec
This sometimes goes down to about 35Kbits.
4th 128K took 1553 ms = 84399 Bytes/sec = approx 702 kbits/sec
4th 128K took 30 ms = 4369067 Bytes/sec = approx 36351 kbits/sec
4th 128K took 1282 ms = 102240 Bytes/sec = approx 851 kbits/sec Sorry for the huge Post!

Thanks - Ben

[Acropolis]

roughly how far are you from the cab/dp, the small green box somewhere on the street that connects you to NTL's network?

are you having any problems with any of the STB's? ie, loss if pictures intermitent freezing of channels that kind of thing?

[bdav]

Had a problem with 1 STB - replaced STB and fine now.

If the thingy your talking about is the greenish box on the side of the house, its just the other side of the wall. If not, what am i looking for?

[Acropolis]

is should be a small metal cabinet in the street somewhere, it might be by the side of your house, although it is normally at the end of the road or near a junction on the road.

[bdav]

Theres a thing under the ground about 25m away (with CATV printed on top). Does that make any difference?

[Raistlin]

Originally Posted by bdav

Had a problem with 1 STB - replaced STB and fine now.

If the thingy your talking about is the greenish box on the side of the house, its just the other side of the wall. If not, what am i looking for?

That's the one, sounds like you're good and close.

[bdav]

What other issues could there be? I believe that i have accertained that it is not the PC Side of things (have tried router + several Pcs, or pc straight into SACM). Anything else?

[bdav]

OK, this isnt funny now! 0.6KBytes/Sec DL rate. Whats the best way to deal with this RE: NTL? What (if any) speed tests do they trust?

Thanks for the help.