hyperlink problem

printerman · 07-04-2005, 15:58

Hi,
when creating documents at work and put a hyperlink to our work website, it doesn't work when i click on the link.....explorer just has page not found...then if i click refresh it finds the page...does anyone know why.?

This is a fresh doucment and not protected!

Thanks

P

Nemesis · 07-04-2005, 16:07

What's the link in the word document ?

printerman · 07-04-2005, 16:08

its just to our website..

www.aci-solutions.net

Nemesis · 07-04-2005, 16:11

ok, when you click on the link, what is the url in the address bar ?

printerman · 07-04-2005, 16:20

The url in the address bar comes up as our web address....then if you click refresh it works.

Flubflow · 07-04-2005, 16:23

Probably just a problem with the transparent proxy cache perhaps.
I've had this before, updating my webspace and getting these page not found errors when I imediately test it out until I force a refesh.

printerman · 07-04-2005, 16:25

You've lost me. i don't have a clue what you are talking about....is it a problem or is it just our server/webhost?

What can i do about it?

ikthius · 07-04-2005, 16:26

can you press Ctrl & click the link this would probably take you to the page.

ik

printerman · 07-04-2005, 16:29

No that doesn't do anything at all.

ikthius · 07-04-2005, 16:31

how about ctrl & F5 on the browser or emptying your cache/temporary internet files, then see if the lin takes you straight to the page.

ik

printerman · 07-04-2005, 16:35

I clicked the link and got cannot display....then did the ctrl +F5 when in the browser and it came up....what does that mean? What doe sthe ctrl F5 do?

Flubflow · 07-04-2005, 16:36

Quote:

Originally Posted by printerman

You've lost me. i don't have a clue what you are talking about....is it a problem or is it just our server/webhost?

What can i do about it?

Okeydokey.
NTL operates a proxy cache system. When you request a web page/link it will bring it from its cache. The reason for this is to reduce NTL's bandwith traffic coming in and out of its own network (which it would have to pay for). Unfortunatley, the downside is that you are often served up old pages or dead links because the cache has not been updated. If you make a change to your website and then immediately test it out you can often find that you'll get a dead link or a page not found unless you force a full refresh in your browser (hold CTRL key and click refresh). If you can then use the link/see the page after a refresh then it is the proxy cache that was to blame. The CTRL refresh forces that particular browser request to bypass the NTL cache for the requested address.

printerman · 07-04-2005, 16:38

THis is at work...we're not on ntl....we are networked and our website is hosted with easily.co.uk.

Flubflow · 07-04-2005, 16:39

Quote:

Originally Posted by printerman

THis is at work...we're not on ntl....we are networked and our website is hosted with easily.co.uk.

I'm using NTL merely as an example. Many other interner service providers also use a transparent proxy cache. What is your work's internet service provider?

printerman · 07-04-2005, 16:41

I think its demon. I'm still a little confused...