email problems

[Wallace]

I am in South Manchester and for some reason on my primary email account (only) I am getting an authorisation error, I.E. invalid password.
Other ntl email address' and Hotmail are OK. Is anyone else experiencing similar difficulties? FYI I had the 2meg speed upgrade yesterday and I am now using A Samsung STB for my 2M BB.

[Neil]

Moved to E-Mail Discussion forum (from ntl BB discussion forum)

Please try to post in the correct forum, thanks.

[altis]

Yep, I had similar probs on Sunday on one of my accounts. I just kept retrying until it let me in - eventually.

[Wallace]

Sorry Neil. I should have known better.

[accessjunky]

I've had this problem a number of times with a secondary ntl world e-mail address and I've found that editing the mailbox settings helped. Do this via

ntlworld.com - help - email options - add extra email boxes to your account(?) - log in with your main account - then click modify against the secondary account - edit the password then continue to save the settings.

This seemed to kick start it again. There may be a better way to do this and it may not solve your problem but I hope it helps.

I'm not sure if this is just coincidence but it stopped the annoying password box appearing every few minutes and started downloading e-mails again

HTH

[thejoker37]

oops sorry wrong forum section.

[simbr]

There are email autherntication problems at the moment, it has been posted on the service status page.

[edit]..or maybe not, since it's the 5th today, sorry :P[/edit]

[Sipowicz]

Originally Posted by accessjunky

I've had this problem a number of times with a secondary ntl world e-mail address and I've found that editing the mailbox settings helped. Do this via

ntlworld.com - help - email options - add extra email boxes to your account(?) - log in with your main account - then click modify against the secondary account - edit the password then continue to save the settings.

This seemed to kick start it again. There may be a better way to do this and it may not solve your problem but I hope it helps.

I'm not sure if this is just coincidence but it stopped the annoying password box appearing every few minutes and started downloading e-mails again

HTH

I did this, my secondary account is now working. However, it is only receiving new mail. By doing the above, have I lost all the e-mails that have been sent to it since it stopped working (Saturday) and me trying the above-mentioned fix?

[simbr]

Changing your password should not cause emails to be lost, only if you delete the account then re-create it.

[Sipowicz]

I didn't delete the account, I only changed the password!