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Sorted!!!
Back from hols and a bit more time to look at it.
Yes indeed - getting the wheels off is the key to everything. Unfortunately, they won't just pull off - you first need to prise out the little (lime green in our case) plugs in the middle. I used a sharp screwdriver and I've made a right mess of them. Probably better to drill a hole in the centre, fit a screw, and pull on that instead. Then the wheels just pull off. There's 5 Torx screws holding the two halves of the case together and then everything else just unclips.
The problem was a break in the live core of the flex. I bought some super floppy stuff to replace it and now we're back in action - whoopee!
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