NTL Pin number

tom_c6 · 03-04-2005, 14:07

I'm not 100% sure this is the best forum for this or not but I'm in need of urgent assistance.

Basically I'm trying to order Wrestlemania on NTL digital tonight. But I've managed to get the pin number wrong 3 times. ( a confusion between my house mate & I on what it was)

I've rang customer services (who dont open on Sunday) and I've tried pretty much every other ntl number that I can find and only one got me a person to speak to. The department (where you can add more channels I think) usefully informed me that they couldn't help and that I'd need to ring back on Monday.

So I'm stuck. I cant order the pay-per-view i want as far as know.

Does anyone know a department that can help me today (sunday) and a number to reach them so that I can have my pin number reset.

Or is it possible to order pay-per-views on the phone to avoid the pin number issue?

Thanks..

Marge · 03-04-2005, 14:24

Sorry but with CS being closed on a Sunday there isn't really any chance of getting the pin number reset for you. It may be worth a try using the 1111 default pin number but it will lock after 5 unsuccessful attempts.

a1zaz · 03-04-2005, 21:28

Any updates to this? ihave the same problem?

i cant believe how awful ntl is! worst thing is i am SURE of what my pin number was!

Marge · 03-04-2005, 21:36

Not sure what update you're looking for here, as explained in post above CS is closed on a Sunday and sorry I don't feel awful at not being in work today. CS has been open all week including yesterday to help sort problems like this for you

to the site btw

Paul K · 03-04-2005, 21:37

There is no update to this as CS is closed and Marge has given the only advice possible. Until CS re-opens tomorrow there is very little anyone here can do to help with pin numbers.

paulyoung666 · 03-04-2005, 21:38

Quote:

Originally Posted by a1zaz

Any updates to this? ihave the same problem?

i cant believe how awful ntl is! worst thing is i am SURE of what my pin number was!

hi and

to the site , if you are sure then why do you have a problem

a1zaz · 03-04-2005, 21:42

hey guys thanx for the advice....by the way, is the 1-1-1-1 the default pin for sure?

scrotnig · 03-04-2005, 21:42

If 1111 doesn't work try 1234. That's commonly used as well.

Paul K · 03-04-2005, 21:43

Quote:

Originally Posted by a1zaz

hey guys thanx for the advice....by the way, is the 1-1-1-1 the default pin for sure?

Since Marge says it is I would expect it to be

a1zaz · 03-04-2005, 21:48

im on an old box tho, so instead of 5 attempts i only get 3....the first one i used on the pin number that the stb has ALWAYS had. for some reason that didnt work. i tried that one again, because i'm in no way new to the whole on demand thing so thought maybe i inputted a digit wrong ir something. second time, when i did it perfectly, it still said incorrect.

therefore i only have one attempt left. does the stb you have make a difference to the default pin?

bmxbandit · 04-04-2005, 00:37

aaaaaaaaaaargh Personal Identification Number number?

*scoffs ritalin*

sorry. i'm just a bit of a pedant when it comes to RAS syndrome...

moffmeister · 07-04-2005, 20:21

Sky's PINs are the last 4 digits of your viewing card number, but now we don't know the pin because it's on the old card which has long since been anhialated.

rogercruse · 08-04-2005, 06:53

Hi,
I've just migrated to a Samsung STB as part of the 2mb upgrade. Last night, I tried my old PIN, 1111 and 0000.

I'm now locked for 24 hours.

Tonight I'll try 1234, 9999 and any other suggestions?

Tomorrow, I'll phone, CS.

Roger...

broomsy · 08-04-2005, 07:53

When I got a new samsung luckily the engineer told me the code was 1234. Would of locked it for sure entering 0000

RUCYJ · 08-04-2005, 08:31

When we got our new Samsung, the engineer asked what the PIN was on the old box, and reset it to that. If we'd forgotten he would have set to 1234, so I assume that's the default.