Anonymous caller rejection - Page 3

Okonski · 09-03-2005, 19:16

Quote:

Originally Posted by ian@huth

Not all organisations are call centres with every member of staff having a computer screen in front of them. Think about very large companies such as Ford, universities, hospitals, government departments, hotels, etc. They may have switchboards that work perfectly for them so why should they spend possibly millions on altering them.

Two reasons; (1) CLI has been with us for 10 years. If firms' cannot comprehend after this period of time that their system or service provider needs to embrace this (now rather old) technology, then they deserve to be ridiculed. There is no excuse for ignorance or non compliance, and as more and more of their calls go unanswered, they might just get the message. (2) Whether the person that called you had/has a computer screen is not the issue, sending forward any valid number - which when called gives a voice prompt that says who the firm is and to enter the extension number if they know it, is considerably better than being 'Withheld'. At least in the UK callers to ACR lines hear a recorded announcement telling them the reason WHY their call is not being answered. In the Republic of Ireland their ACR service (from Eircom) is far simpler. The phone's bell circuit does not ring! This means the caller is totally unaware the recipient is ignoring their calls, which to my mind is an apalling solution.
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Quote:

Originally Posted by ian@huth

Either the call will give CLI or it won't. How can it tell you that a different number called to the one from which the call was made?

Very easily. A 'presentaton number' is shown (like an 0870 or 0800) instead of the true underlying circuit number that the call originated from.

injuneer · 10-03-2005, 16:31

Quote:

Originally Posted by ian@huth

Either the call will give CLI or it won't. How can it tell you that a different number called to the one from which the call was made?

A PABX can be set up to send any number it wants but the exchange has a facility to screen the number to ensure only valid extension numbers are sent. And as Okonski mentioned the exchange data can also be set up to replace the Presentation number with an entirely different number. A minefield. residential phone lines cannot control the originating CLI (unless they are ISDN.)

Okonski · 10-03-2005, 17:56

Quote:

Originally Posted by injuneer

A minefield. residential phone lines cannot control the originating CLI (unless they are ISDN.)

True - but a res phone line can have a Presentation Number... Mine shjowns my old BT Flexnumber when I call someone, rather than the true line number.

injuneer · 10-03-2005, 19:53

Quote:

Originally Posted by Okonski

True - but a res phone line can have a Presentation Number... Mine shjowns my old BT Flexnumber when I call someone, rather than the true line number.

Well I've learnt something new, I didn't know that PDN's were offered for Res lines.

toytown · 19-03-2005, 20:32

Had ACR on for over a week now and its been working perfectly, however got back to the house this afternoon and seen on the phone list that there were 3 calls with number withheld. Checked from another phone and it ACR appears to be working correctly still (i.e. blocking withheld numbers) anybody know how these 3 calls got through?

Marge · 19-03-2005, 20:55

Quote:

Originally Posted by toytown

Had ACR on for over a week now and its been working perfectly, however got back to the house this afternoon and seen on the phone list that there were 3 calls with number withheld. Checked from another phone and it ACR appears to be working correctly still (i.e. blocking withheld numbers) anybody know how these 3 calls got through?

Did it say "number not available" or "number witheld" ??

Okonski · 20-03-2005, 08:28

Quote:

Originally Posted by toytown

Had ACR on for over a week now and its been working perfectly, however got back to the house this afternoon and seen on the phone list that there were 3 calls with number withheld. Checked from another phone and it ACR appears to be working correctly still (i.e. blocking withheld numbers) anybody know how these 3 calls got through?

Funnily enough, this happened to me 3 years ago (genuinely 'Withheld' rather than 'Unavailable'). Calling the line, I discovered ACR was turned off. Further investigation revealed ntl CS attempted to call me, couldn't get through (as they block) and turned off the facility. They still didn't get me, but apart from the abuse of position, they could have at the very least turned it back on again....

robking · 25-03-2005, 13:09

Is it possiable for NTL to change the CLI number for the 2 lines that i have. i would prefure them to use a 0845 number that i have.

Okonski · 25-03-2005, 14:56

Quote:

Originally Posted by robking

Is it possiable for NTL to change the CLI number for the 2 lines that i have. i would prefure them to use a 0845 number that i have.

The short answer is 'Yes'. As a telco, ntl have the full capability to instruct the switch to send forward the desired number the customer requires. Therein lies two problems; (1) Finding anyone who will understand what you actually want, and know how to achieve it, and (2) Find an entry in the price list that tells billing how much to charge for providing the service. Of course, they could make it free (as ACR already is) but since any mention of Presentation Numbering on residential lines is totally unknown to them, they'll say 'No'. Sad, but I can almost guarantee this will be the result.

robking · 27-03-2005, 11:01

Your right, tried yesterday, and they say thay could'nt do it, but i shall try again.

Okonski · 27-03-2005, 13:08

Quote:

Originally Posted by robking

Your right, tried yesterday, and they say thay could'nt do it, but i shall try again.

We're way off topic now! Hopefully the title change will deflect the wrath of the mods! I would say that to achieve what you want, forget about speaking to anyone directly. Bearing in mind that you are effectively modifying your telephony installation (in a way) WRITE to Cusotmer Services, detailing what you require, and the number you wish presented instead of your own line number. It is also important to use the correct terminology, by requesting 'Number Presentation' for your line. This way, it is much easier for the letter to go through the system and end up with the department that CAN deal with your request. It most likely will be ntl's Provisioning department, but as they're not customer facing, you'll never get to speak with them directly to explain. Good luck!