pace STB Problem

Hom3r · 20-03-2005, 16:28

I have a pace STB that has frozem I reset the power and the display shoes only 88:88 and nothing else I've reset the box and held down the down key on the STB but still nowt

any ideas

Stuart · 20-03-2005, 16:28

Dead STB. Phone Customer Services to send an engineer out.

Hom3r · 20-03-2005, 16:39

All the lights on the STB are on

phoned CS but they are not in And & cannot phone them till after easter (Hospital visit) great

ntl.wotcha · 22-03-2005, 11:43

Something strange going on with the PACE STBs ?

Last night my Pcce also died. 88:88 + 3 leds.

That's now 3 people so far in the last two days reporting 8888 dead STB.

Is NTL sending out an update which is killing the Paces ?

Surely more than a coincidence ? or is this a very common fault ?

I am in Waltham Forest area ex-cwc.

seaneeboy · 22-03-2005, 12:26

I would put it down more to a conincidence, three boxes out of however-many ntl have hooked up isn't that huge

Hom3r · 22-03-2005, 12:53

My dad phoned ntl yesterday and they said that they would replace the STB today (it has and promblems before) but the other two STBs in the house are ok a the moment

shibby · 22-03-2005, 20:29

LOL reading this and my parents STB which is a pace is up the spout, but that may be due to problems in the GU, PO and SU areas

ntl.wotcha · 23-03-2005, 16:48

My Pace STB has risen from the ashes. Turns out it wasn't entirely dead after all. 11am yesterday it received some signal that kicked it into life and went into "Err1" on the display. I power cycled it at about 19.00 and it said it was receiving a software update and then booted up. TV and broadband running normally.

Diagnostic pages said something about a "loader, bad crc".

Matth · 23-03-2005, 23:31

Updating them for VOD ?

Sipowicz · 23-03-2005, 23:35

Mine has just frozen; no channels but display changes. Reboot and I get some channels back, but not E4 (Mrs Sipowicz!! is in the middle of desperate H/wives and is not happy!!!!) or E4+1. She reckons it is happening a lot lately (but has only just told me!!) I am used to the box blacking out at ten past midnight for the odd second, but this is different!

A call to CS methinks...

cloggy · 25-03-2005, 21:16

Pace STB. Maybe there is something going on. Yesterday had the 88:88 all lights on problem. Rang faults they said box was dead but could not get anyone out to me till Tuesday, so took a week off work and no cable -not happy-

Had to leave box on in order to get the terrestrial channels. Tonight looked at box now said ERR1. Rebooted, everything back to normal ????

Surely this is now not just a conincidence.

Georgeh · 26-03-2005, 10:39

My pace STB (new replacement but of the old design) also went dead last night (broadband as well). Customer services closed so nothing I could do. The STB was not that hot and even rebooting didn't work. Got error message M043 - No channels available. This has been happening a lot lately ending with a black screen. Sometimes it resets itself. often it does not. This normally when I taping something.

Guess what? Switched on this morning and getting channels as normal. Do I feel like sitting for ages on the phone waiting for custimer services on my day off? No! At least I will get to see 24!

Surely with all the technology NTL have they could allow us to email our problems?

Hom3r · 26-03-2005, 19:54

[QUOTE=Georgeh]My pace STB (new replacement but of the old design). rebooting didn't work. Got error message M043 - No channels available. This has been happening a lot lately ending with a black screen. Sometimes it resets itself. often it does not.
QUOTE]

I had this this morning all 3 STBs had no signal even terrestrial, my dad phoned NTL and thet said some areas were out (CM20 was one). but was ok at noon