New Speed Upgrades 8th March. (Part 3) - Page 45

spr33 · 08-03-2005, 16:01

Quote:

Originally Posted by orangebird

not as much as I'm laughing at your and your post

Love it.

orangebird · 08-03-2005, 16:01

Quote:

Originally Posted by chris1234

Very good point indeed!!!!

I'm sorry, but which bit of 'automatic upgrade' do you and your mate spr33 not understand?

Paul K · 08-03-2005, 16:01

Quote:

Originally Posted by spr33

Quote:

Originally Posted by orangebird

Can I just point out that ntl stated the upgrades would begin today - thats begin, not begin and end today. Give it a couple of days - and stop ringing up CS clogging the lines because of your impatience.

I think we all know that if we don't badger them, nothing will happen. CS are there whenever us customers need them for whatever reason.

*points and laughs at you*

There's no need to be rude to members of NTL staff on this forum

Anyway OB is right, we are impatient

chris1234 · 08-03-2005, 16:03

Quote:

Originally Posted by orangebird

I'm sorry, but which bit of 'automatic upgrade' do you and your mate spr33 not understand?

Mate? i dont even know the guy u fool

spr33 · 08-03-2005, 16:04

Quote:

Originally Posted by Paul

There's no need to be rude to members of NTL staff on this forum

Anyway OB is right, we are impatient

I wasn't being rude, I was simply saying that CS is there at any time we need them, for anything we need them for. If we want to see about the upgrades, let us do it without people bitching about it. Being impatient is a crime now?

chris1234 · 08-03-2005, 16:05

Customer service does mean for the customer right????

ME and u

BIGZIPZ · 08-03-2005, 16:05

hey are there any CS people around who could check my account for me ? when I try to upgrade online it says that the username is not associated with my modem (yes I am entering the right username)

Thanx

Phil136 · 08-03-2005, 16:07

I have tryed upgradeing my connection through there site, but it comes up with the following message...

Quote:

Unable to upgrade your connection speed
We are sorry that your current package or connection speed is not appropriate for an online speed upgrade. Please call customer support on 0800 052 2000 for further assistance with changing your service level.

I am on 750k so i should be able to???

Broken Hope · 08-03-2005, 16:08

Is it right to believe that given the info here: http://www.home.ntl.com/page/broadbandusage that the only tier with a hard cap is the 1MB service, and that the 2/3MB tier's will continue with a guideline?

orangebird · 08-03-2005, 16:08

Quote:

Originally Posted by Phil136

I have tryed upgradeing my connection through there site, but it comes up with the following message...

I am on 750k so i should be able to???

Hi Phil,

Not every area will get the upgrades today. Try again tomorrow maybe?

**Mick** · 08-03-2005, 16:09

Will people please calm down and not get personal with each other. Thanks.

byron_hinson · 08-03-2005, 16:09

Upgraded here in Cambridge through the update process on the ntl website.

Phil136 · 08-03-2005, 16:10

Ok thanks for that

Will try tomorow and hope

I was just hoping that there wasn something wrong with my modem or something.

Raistlin · 08-03-2005, 16:11

Quote:

Originally Posted by byron_hinson

Upgraded here in Cambridge through the update process on the ntl website.

Need to change your Profile then Byron

Still says 1.5Mb

Weeeeeeeeeeeeeeeee!!

Downloads flying along now

chris1234 · 08-03-2005, 16:11

Quote:

Originally Posted by Phil136

I have tryed upgradeing my connection through there site, but it comes up with the following message...

I am on 750k so i should be able to???

i get the same error u need to ring cs like i did they put it through then say wait..

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