New Speed Upgrades 8th March. (Part 3) - Page 29

handyman · 08-03-2005, 10:50

Quote:

Originally Posted by Neil

Surely you've asked for a Samsung box because the current STB can't handle the new speeds, so I can't understand why you are trying to get the current STB to handle the new speeds (esp when you're getting the Samsung in 2 days)

Quote:

Originally Posted by nthellworld news

Note that those 750K broadband customers with a black PACE Set top box, will receive a FREE automatic upgrade to 1MB if they do not arrange a Set top box swap as the black pace set top boxes are only able to provide the maximum of 1MB speed connection.

dbateman2k5 · 08-03-2005, 10:51

BTW, I'm on the Bromley platform

PO12 is Gosport, Hampshire

handyman · 08-03-2005, 10:53

Quote:

Originally Posted by mcfc2134

Using online speed upgrade method, and I get this error:

Unable to identify the cable modem MAC (or Ethernet) address. Please reboot your PC and Cable Modem and try again. If you need further help, please contact our customer support (0800 052 2000).

Advice?

Thanks

your using the wrong username and password, it needs to be the first one ntl gave you, eg..

john.smith45
s987654237

hth
__________________

Quote:

Originally Posted by nate

usually a problem if you're behind a router..

but his cable modem is in front of the router...

mcfc2134 · 08-03-2005, 11:03

I'm using the right username/password mate. I think its the router....might be a case of ringing NTL.

Tried re-booting the SACM but still on 750k.

MindfreeZe · 08-03-2005, 11:08

Quote:

As part of the ongoing project to maintain and upgrade our Broadband network, there is a requirement to carry out work on components which may result in a loss of service for the duration of the work. The maintenance work for this week is as follows:

On the morning of Tuesday March 8th between midnight and 6am, broadband customers in Blackburn, Southampton, Bishopbriggs, Cwmbrwla, Oxford, Kempstone, Norwich, Salford, Dover, Folkestone, Lewisham, Baguley, York and Belfast may experience a loss of connection due to local work.

Additionally customers in all regions may be unable to access the ntlworld.com homepage or their personal ntlworld websites due to server upgrades, and may experience a 5 minute drop of connection due to local network load balancing.

On the morning of Wednesday March 9th between midnight and 6am, broadband customers in Woodborough, Wearside, Addlestone and Belfast may experience a loss of connection due to local work.

On the morning of Thursday March 10th between midnight and 6am, broadband customers in Portsmouth, Stoke, Southampton, Rutherglen, Hemel Hempstead, Stapleford, Woodborough, Rochdale, Withington and Belfast may experience a loss of connection due to local work.

And finally on the morning of Friday March 11th between midnight and 6am, broadband customers in Woodborough and Belfast may experience a loss of connection due to local work.

Please accept our apologies for any inconvenience these planned works may cause.

Does this mean that the areas stated will be first on the list to get the speed upgrades or is this another issue all toghether?

handyman · 08-03-2005, 11:09

Quote:

Originally Posted by mcfc2134

I'm using the right username/password mate. I think its the router....might be a case of ringing NTL.

Tried re-booting the SACM but still on 750k.

the router will not affect the upgrade. when you say you want to upgrade ntls server checks the mac addy of you cable modem against the username and password you entered. If the is no match then it gives that error.

I'm behind a router and the upgrade went straight through.

Fireplace · 08-03-2005, 11:09

Other than seeing a noticable increase in speed, how do you know when the upgrade has been done.

Is there some utility that I can download to measure my speed?

Halcyon · 08-03-2005, 11:10

Crikey everyone is living in this thread today !!! So many people viewing.

I hope to upgrade tonight. What area is Leicester in ?

08-03-2005, 11:12

Quote:

Originally Posted by handyman

Follow the link you know it makes sense.
Its says its free in the piccy.....

lmao how is 2mb 1.5 times faster than 750k, which is what your pic says?

nate · 08-03-2005, 11:12

Quote:

Originally Posted by Fireplace

Other than seeing a noticable increase in speed, how do you know when the upgrade has been done.

Is there some utility that I can download to measure my speed?

http://www.adslguide.org <-- use their speedtest on the left hand menu

Neil · 08-03-2005, 11:12

Quote:

Originally Posted by Halcyon

Crikey everyone is living in this thread today !!! So many people viewing.

I hope to upgrade tonight. What area is Leicester in ?

The Midlands last time I looked!

(Langley I think)

MindfreeZe · 08-03-2005, 11:14

Quote:

Originally Posted by Fireplace

Other than seeing a noticable increase in speed, how do you know when the upgrade has been done.

Is there some utility that I can download to measure my speed?

http://specials.zdnet.co.uk/misc/ban...speedtest.html

punky · 08-03-2005, 11:14

So STB users will have to wait a few weeks then?

We always seem to be last.

nate · 08-03-2005, 11:15

Quote:

Originally Posted by Halcyon

Crikey everyone is living in this thread today !!! So many people viewing.

178 people, wow..hot topic or what

Ben · 08-03-2005, 11:15

Gawd,

After 25 Minutes on the phone they have said I have been upgraded. After being transfered about 7 times because the people before could not access my account details

But now at last they ay Im upgraded. Of course no way of telling untill I get home to test.