New Speed Upgrades 8th March. (Part 3) - Page 24

Neil · 08-03-2005, 08:51

Quote:

Originally Posted by OldGeezer

To reiterate an earlier question:

Anyone been upgraded on STB?

If you vote in the poll, you will be able to see the results (& therefore the answer to your question)

handyman · 08-03-2005, 08:51

Quote:

Originally Posted by copey123

Hi, i'm a long time "browser" of this forum, but decided i'd finally register today to ask a question.
I am wanting to reboot my modem at home to test if the new speed is activated yet. The problem is, i am not at home, but i can access my home PC through VNC from where i am now. Is there any way i can remotely reboot?

Thanks,

copey123

follow the link and it will reboot your modem. :-)

SOSAGES · 08-03-2005, 08:54

Quote:

Originally Posted by s1lv3r

warfield in berkshire, north of bracknell?

yep the posh end

Ramrod · 08-03-2005, 08:55

just rang CS (worth a try

) and was told that the upgrade (stb) would be available in a few weeks......

handyman · 08-03-2005, 08:56

Quote:

Originally Posted by dezzo

Anyone else smell the aroma of bovine excrement from CS?

Nope because the upgrade reboots the cable modem which then downloads via tftp a new cable modem config file so it can run at a different speed.

CS might not have known exactly what was happening (only bbking would know that) but they where bob on the right track as they do need to send a refresh code to the modem to make it reset.

hth

mark
[EDIT] 2 meggy ness in Teesside sweet

Paul K · 08-03-2005, 08:58

Quote:

Originally Posted by Neil

You people who are manually upgrading, you do realise that there's a new AUP don't you?

http://www.home.ntl.com/page/usagefaq

Quote:

What happens if I reach my usage allowance?

Over the next 12 months, ntl will provide tools to allow customers to measure their data usage. When these tools are available, customers who approach their data allowance will be able to choose to

reduce their data usage for the remainder of the month
upgrade to a tier of service with a higher usage allowance
pay for usage above their allowance.

Until these tools are available, ntl will monitor usage but not apply the 3GB allowance, except in cases where heavy use is affecting network performance.

Yes ta
http://www.cableforum.co.uk/board/sh...&postcount=282

Wiggz · 08-03-2005, 08:59

Right, so is everyone saying that this is definately the way to upgrade, or is there somebody saying "Sit Tight - this is for new customers only...."

What is the deal - Thought we were getting Automatically updated.

Wiggz

(confused)

mike_brock · 08-03-2005, 09:01

Successfully upgraded to 2Mb in Cambridge using http://www.ntlworld.com/data-feeds/e...tierMigration/

Neil · 08-03-2005, 09:03

Please everyone-it's important that you vote.

Fireplace · 08-03-2005, 09:03

Have seen the like to the upgrade site on NTLWorld.

This only applies to Cable Modem customer, the link for STB customers states that this method of upgrade is not available.

Anyone know how STB customers get the upgrade - do we have to sit and wait or try and phone NTL and see if we can get somone that knows at least as much as everyone on this forum.

Currently on 750k with a Samsung STB in WA5 postcode (ex-CWC).

handyman · 08-03-2005, 09:03

Quote:

Originally Posted by Wiggz

Right, so is everyone saying that this is definately the way to upgrade, or is there somebody saying "Sit Tight - this is for new customers only...."

What is the deal - Thought we were getting Automatically updated.

Wiggz

(confused)

Follow the link you know it makes sense.
Its says its free in the piccy.....

d0pey · 08-03-2005, 09:04

I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.

Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.

I could not upgrade through the browser but im now surfing at 3mbps.

trebor · 08-03-2005, 09:04

upgraded, in stoke off the baguley proxies (I think thats bromley)but had to do it manually using the link in previous posts.

barq · 08-03-2005, 09:06

About two weeks ago I upgraded to the 750k service. Now ntl don't seem to want to let me have the 2mb upgrade.

Error You have already changed the speed of your cable modem since your last bill. We regret that becuase of the nature of cable modem billing, it will not be possible to change your level of service until your next bill has been processed. If you require further assistance please contact customer services. If you need further help, please contact our customer support (0800 052 2000).

When you call customer support, you may be asked for the following information: Application ntl: Broadband Internet - Connection Speed Upgrade Date & Time 08/03/2005 at 09:31 Your username ***_******* Your Cable Modem Mac Address 00:**:**:**:**:** Your Surname
Your Postcode

So, firstly does anyone know why ntl's billing system has this limitation? I can see that they don't want people jumping tarifs the whole time but I'm staying on their second tier of service (i.e., I'll be paying them the same amount every month). I had assumed this upgrade would be similar to the last one where a simple reboot was all that was needed.

Secondly, will CS be able to help or am I wasting my and/or their time this early on in the upgrade process?

[Oh and hello everyone, I'm new, though I've lurked for ages]

barq

Ramrod · 08-03-2005, 09:06

Quote:

Originally Posted by d0pey

I have said this before but still people are saying they can't upgrade. If you try and upgrade through the web browser and it comes up with an error or wont let you do it. Just ring customer service on 0800 052 2000. If they say it is not available tell them "You know several people who have had their connection upgraded through C/S this morning and to check again/ask supervisor". The new codes are available on the system.

Then leave it about an hour if it doesnt automatically change reboot your cable modem and you should have been upgraded.

I could not upgrade through the browser but im not surfing at 3mbps.

Does that apply to STB in Bromley?