New Speed Upgrades 8th March. (Part 3)

[lego008]

It must be on the way according to the web based maintenance schedule

As part of the ongoing project to maintain and upgrade our Broadband network, there is a requirement to carry out work on components which may result in a loss of service for the duration of the work. The maintenance work for this week is as follows:

On the morning of Tuesday March 8th between midnight and 6am, broadband customers in Southampton, Bishopbriggs, Cwmbrwla, Oxford, Kempstone, Norwich, Salford, Dover, Folkestone, Lewisham, Baguley, York and Belfast may experience a loss of connection due to local work.

Additionally customers in all regions may be unable to access the ntlworld.com homepage or their personal ntlworld websites due to server upgrades, and may experience a 5 minute drop of connection due to local network load balancing.

On the morning of Wednesday March 9th between midnight and 6am, broadband customers in Woodborough, Wearside, Addlestone and Belfast may experience a loss of connection due to local work.

On the morning of Thursday March 10th between midnight and 6am, broadband customers in Portsmouth, Stoke, Southampton, Rutherglen, Hemel Hempstead, Stapleford, Woodborough, Rochdale, Withington and Belfast may experience a loss of connection due to local work.

And finally on the morning of Friday March 11th between midnight and 6am, broadband customers in Woodborough and Belfast may experience a loss of connection due to local work.

Please accept our apologies for any inconvenience these planned works may cause.

Oh and hello

[jrhnewark]

Originally Posted by purenuman

Why? So things have changed since then, does that mean he was wrong?

There is no planned hard cap on 2&3mb and no upgrade fee (£25) either...... Things change.

I'm sure he wasn't wrong - I mean, you don't come up with something like that unless you mean it.

Things may change, but I don't think this will (not forgetting the admin fee etc. never came in writing). I just need to find out for sure.

[mmm]

Originally Posted by lego008

It must be on the way according to the web based maintenance schedule



Oh and hello

[Nemesis]

Originally Posted by purenuman

There is no cap for 2mb & 3mb just a guideline..... The same as we have now..

1mb will be hard capped later in the year but not 2mb & 3mb........ Maybe this will change but at the moment you are moaning about nothing....

Not entirely convinced that statement is true ....

Why would they only hard cap 1Meg users, doesn't make sense. My understanding is that Hard Capping is being looked at for ALL tiers.

[sav112]

On the morning of Thursday March 10th between midnight and 6am, broadband customers in Portsmouth, Stoke, Southampton, Rutherglen..


Well I take it my service will be updated on the 10th as Rutherglan is my local link to NTL?

[DarkO]

i live in colchester essex, yet i dont seem to fall under any of those categories....well not that i kno of

[purenuman]

Originally Posted by Nemesis

Not entirely convinced that statement is true ....

Why would they only hard cap 1Meg users, doesn't make sense. My understanding is that Hard Capping is being looked at for ALL tiers.

It makes sense to me if they want a cheap capped tier and only want to limit users on the upper tiers who cause problems for other users.

[Nemesis]

Additionally customers in all regions may be unable to access the ntlworld.com homepage or their personal ntlworld websites due to server upgrades, and may experience a 5 minute drop of connection due to local network load balancing.

That is the coverall statement

Sigh!!

It will happen when it happens...

[etccarmageddon]

the official service page is here if anyone is curious:-

http://www.ntl-isp.ntl.com/ServiceStatus

[Cerberus]

Just got off the phone to a CS rep and he said for definate the speed increases will be going ahead as planned on the 17th March and not the 8th. He also said that the speed increases were originally meant to take place in January and then February but it's all going to happen on the 17th of March. Next they will probably tell us its the 1st of April (before 12 noon)

[Nemesis]

Originally Posted by Cerberus

Just got off the phone to a CS rep and he said for definate the speed increases will be going ahead as planned on the 17th March and not the 8th. He also said that the speed increases were originally meant to take place in January and then February but it's all going to happen on the 17th of March. Next they will probably tell us its the 1st of April (before 12 noon)

Maybe they need to read their own status pages, and internal memos ....

If they need a hand we can point them in the right direction ....

[Cerberus]

It was probably a rep that thought, well it's close to home time now, I'll fob this last customer off and then log off for the day


I used to do the same when I worked for Time Computers

[Rone]

Originally Posted by Cerberus

It was probably a rep that thought, well it's close to home time now, I'll fob this last customer off and then log off for the day


I used to do the same when I worked for Time Computers

Cant believe this sort of thing really happens !!!

Now then - just to be clear - the information does not say the upgrades will be 8th March. It says it will be available to new customers from the 8th. Existing customers will be upgraded in March is all the documentation says.

· New customers will be offered the new speeds from 8th March

The majority of 750K and 1.5Mb customers will be upgraded in the coming weeks